Congratulations!

Your Home is now covered by AXA!

Your Policy Number :

Policy Effective Date : 17/11/2025

Check your email

You will receive your policy by email shortly

24-Hour Home Assistance Hotline Service

Please call (852) 2528 9333 for emergency assistance

Any questions?

If you have any questions on your policy, please call our insurance service hotline at (852) 2867 8678 or email us at axa.bank.gi@axa.com.hk

What to do in case of claim

1. Complete and submit the claim form

Submit your claim by visiting Claims and Assistance Service at HSBC's website in Hong Kong (www.hsbc.com.hk/insurance/claims/)

2. Gather all supporting documents.

3. Submit claim form and supporting documents

For further enquiry, you can contact AXA claim team by calling at (852) 3070 5001 (9:00am to 5:30pm Monday to Friday, except public holidays), or by fax at (852) 2285 6222 or by email at home.claims@axa.com.hk.

Monthly Premium & Levy^

HKD undefined

ResidenceSurance (Effective from 17/11/2025): HKD undefined

^Levy collected by the Insurance Authority has been imposed on this policy at the applicable rate. For further information, please visit www.axa.com.hk/ia-levy or contact AXA at (852) 2867 8678.

The discount does not apply to Government Levy, ECIIB and Terrorism Facility Surcharge included in the premium.

Remarks

Please note that “ResidenceSurance” coverage may overlap with your other existing protection plans’ coverage or exceed your needs, we suggest you compare “ResidenceSurance” coverage with any existing protection plan you have in place to avoid duplication.

In the event of any inconsistency between the English version and the Chinese version, the English version shall prevail.

The applicant/policyholder must be an HSBC customer. Only HSBC bank account or credit card (Visa/MasterCard only), issued in Hong Kong are acceptable for payment of the premium required. The above information is intended as a general summary. Please refer to the Policy Wording for exact terms and conditions and details of the exclusions.

The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited (HSBC) is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. General insurance plans are products of AXA but not HSBC.

For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.

Please check here for the Terms of Use, Declaration, Personal Information Collection Statement and Privacy Policy Statement of this online application.

AXA General Insurance Hong Kong Limited (i.e. the merchant) is located in Hong Kong.
Email: axa.bank.gi@axa.com.hk
Insurance Service Hotline: (852) 2867 8678 (Lines are open 24 hours) Fax: (852) 3543 0603
Address: 5/F, AXA Southside, 38 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong.

November 17, 2025