Beneficiary to download and complete the claim form(s)
Beneficiary to prepare all the supporting document(s)
Beneficiary to submit completed claim form(s) with all supporting document(s) within 90 days
Upon receipt of all required documents, we will process your claim within 7 working days
Settlement letter and/ or email will be issued to beneficiary after approval
Basic documents:
Additional documents (if applicable):
Contact Information
Telephone: (852) 2802 2812
Email: cs@axa.com.hk
Mail: Customer Service Centre, Suite 2001, 20/F, Tower Two Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.