Download and complete the claim form(s)
Prepare all the supporting document(s)
Submit claim form(s) with all supporting document(s)
Upon receipt of all required documents, we will process your claim within 7 working days
Settlement letter and/ or email will be issued to you after approval
Download the Emma by AXA app to enjoy the convenience of submitting your claims online
Submit all required document(s) and your claims will be processed within 7 working days
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
For Property Claim
Remarks: Please keep all damaged property available for inspection by the insurers.
For Third Party Liability Claim
Remarks: No liability should be admitted or offered or promise of payment made to the third party without the approval from the insurer.
Contact Information
Telephone: (852) 2523 3061
Email: home.claims@axa.com.hk
Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
Download the Emma by AXA app to enjoy the convenience of submitting your claims online
Submit all required document(s) and your claims will be processed within 7 working days