Download and complete the claim form(s)
Prepare all the supporting document(s)
Submit your claim form and supporting documents within 30 days to anh.claims@axa.com.hk
Upon receipt of all required documents, we will process your claim within 7 working days
Settlement letter and/or email will be issued to you after approval
Download Emma by AXA app to enjoy the convenience of submitting your claims online
Submit all required document(s) and your claims will be processed within 7 working days
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents:
Additional documents (if applicable):
Part A – Core Cover:
1. Accidental Death and Permanent Disablement
2. Accidental Medical Expenses
3.1 Broken Bone (applicable for Elderly only)
3.2 Daily Hospital Cash and Home Nursing Allowance
3.3 Recovery Aids
3.4 Annual Leave Compensation
3.5 (a) Trauma or Psychological Counseling Expenses
3.5 (b) Subsidy for Recruiting a New Domestic Helper
3.6 Job changing subsidy
4. Personal Liability
Part B - Optional Cover
5 (a) Income protection
5 (b) Payment protection
6. Personal Sports Equipment and Sportswear protection (A claim for this benefit must be submitted together with the claim for Section 2 - Accidental Medical Expenses)
If you need any assistance, please feel free to contact us by:
Telephone: (852) 2523 3061
Email: anh.claims@axa.com.hk
Remarks:
*For medical expense claims, please submit the claim form(s) and original receipt(s) to us in hardcopy.
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
Download Emma by AXA app to enjoy the convenience of submitting your claims online
Submit all required document(s) and your claims will be processed within 7 working days