AXA Hong Kong is proud to be awarded 17 accolades at the esteemed “Customer Relationship Excellence Awards 2016”, organised by the Asia Pacific Customer Service Consortium (APCSC), recognising the company’s strong commitment to customer centricity. Among the awards, Mr. Stuart Harrison, Chief Executive Officer, has been recognised as “CEO of the Year (Insurance)”. The array of awards is a testament to AXA’s dedication to providing superior customer service in every aspect of its business.

Commenting on the accolades, Mr. Stuart Harrison, Chief Executive Officer of AXA Hong Kong, said, “It is a great honour to receive 17 accolades in the ‘Customer Relationship Excellence Awards’. At AXA Hong Kong, our commitment is deeply rooted in providing the best services and products to our customers. Our employees consistently deliver an exceptional experience to customers. Going forward, we will continue to provide services that aim to exceed customer expectations and become the trusted partner to our customers.”

The accolades which AXA Hong Kong has won include:

Corporate Category:

• Best Customer Experience Management of the Year (Insurance – North Asia)

• Best Internet+ of the Year (Insurance)

• Best Social Media Program of the Year (Insurance)

• Best Use of Technology of the Year (Insurance)

• Corporate Employer of the Year (Insurance)

• Corporate Social Responsibility Leadership of the Year (Insurance – North Asia)

• Customer Relationship Marketing Service of the Year (Insurance)

• Customer Satisfaction Quality System of the Year (Insurance)

• Innovative Technology of the Year (Insurance)

Individual Category:

• CEO of the Year (Insurance)

• CRM Director of the Year (Insurance)

• Winner (Insurance) – Customer Service Analyst of the Year (Service Center)

• Winner (Insurance) – Customer Service Team Leader of the Year (Service Center)

• Winner (Insurance) – Customer Service Professional of the Year (Technical Center)

• Merit – Customer Service Manager of the Year (Contact Center)

• Merit – Customer Service Professional of the Year (Service Center)*

*Note: Two AXA Hong Kong staff members were awarded with this accolade

The “Customer Relationship Excellence Awards” recognises industry leaders and professionals for their outstanding performance in customer centric services. Undergoing a series of stringent assessments including self-assessment, business case presentations, mystery calls and an online public voting, winners of the awards bring new service levels, quality standards and benchmarks to shape the future direction of excellent business practices.