This site is maintained by AXA China Region Insurance Company Limited ("AXA China Region") for and on behalf of AXA Hong Kong*. Information provided on this website is general in nature and does not constitute financial or medical advice. While AXA China Region has taken reasonable care in providing such information, the information is not specific to your investment objective, financial situation or particular needs.
The information provided in this website in respect of a particular product or service is for general information purposes only and is not a complete description of all terms, conditions and exclusions applicable to the relevant product or service. You are strongly recommended to refer to the offering documents or policy of the relevant product and/or terms and conditions for the relevant service for further details.
AXA China Region will endeavour to update this website as soon as practicable after changes. However, information can change without notice and so AXA China Region does not guarantee the accuracy of information on this website including information provided by third parties, at any one time. Further, AXA China Region does not warrant that this website or any electronic applications contained herein will be uninterrupted and free from delay, errors, defects, viruses or other malicious programs.
Such information is specially prepared for residents of Hong Kong and is not intended for persons located or resident in jurisdictions which restrict the distribution of information by us. Any currency references are references to Hong Kong dollars unless otherwise specified.
Copyright in the information provided and all trademarks, service marks, trade names, logos and icons contained on this website are owned by AXA China Region unless otherwise specified. You may not alter or modify such information in any way, including removing this copyright notice.
AXA China Region disclaims any liability for loss, damages, cost or other expenses which you may incur as a result of any information provided on this website and/or your access and/or use of this website, to the extent that such liability is not excluded by law.
By accessing and/or using this website, you are deemed to agree that all terms and conditions applicable or relating to this website shall be governed by the laws of Hong Kong and that any dispute arising out of or relating to this website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
"Ask Emma" is a 24/7 ChatBot that is able to answer your general enquiries and navigate you to the relevant services on this website based on your instructions.
You are not required to and shall not provide any personal data or sensitive information of yourself or any individuals to "Ask Emma". Do not send any unlawful information or material to "Ask Emma". There is no guarantee that messages transmitted under “Ask Emma” will be secure or confidential, and the transmission may be subject to interruption or delay.
The protection of privacy in relation to personal data is the concern of every person in AXA China Region Insurance Company (Bermuda) Limited (Incorporated in Bermuda with limited liability) / AXA China Region Insurance Company Limited / AXA General Insurance Hong Kong Limited / AXA Wealth Management (HK) Limited (referred to hereinafter as the “Company”). The Company respects personal data privacy and is committed to fully implementing and complying with the requirements under the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”). Personal data will be collected only for lawful and relevant purposes and all practicable steps will be taken to ensure that personal data held by the Company is accurate. The Company will take all practicable steps to ensure security of the personal data and to avoid unauthorized or accidental access, erasure or other use.
When you browse this website, cookies will be stored in your computer’s hard drive. The purpose of using cookies is to 1) facilitate the content display and successful redirection to the correct page upon your clicking on the changing banner; and 2) remember that you have visited our website as well as what interested you on our website, such as the pages you viewed.
We do not collect or store any personal data from you under this circumstance. You have a choice not to accept the cookies, but if you do, certain functionality, i.e. banner redirection and certain content display may not be available.
When you use this website, the Company will record anonymous statistics about your visit and do not collect any information which identifies your personal identity until you in fact decide to buy any of our products. Our service providers make a record of your visit that includes but not limited to IP addresses (and domain names), the types and configurations of browsers, language settings, geo-locations, operating systems, previous sites visited, and time/duration and the pages visited.
If you would prefer, you can set your browser to disable cookies or inform you when they are set.
We may engage with third parties to provide us with certain analytical services to better understand our visitors, who may use various third party technologies to collect and store anonymous information when you visit our website, and this may include using cookies, web beacons and similar mechanisms to collect information when you click on or move your cursor over their buttons. We may have access to this information to permit us to identify other websites that you have visited that are also associated with that third party. In doing so, however, these third parties do not collect personal information (unless you explicitly provide it to them), and we do not give any personally identifiable information to them. These third parties may collect certain non-personally identifiable information such as what web site a visitor came from, your IP address, and what type of browser you are using. These companies may also use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you, and we do not control the dissemination of these third party cookies, web beacons and similar mechanisms.
This website may contain links to third party websites. The Company does not provide your personal data to these third party websites. However, the Company has no control over these third party websites. You should review the privacy policies applicable to these third party websites to understand the ways in which these third parties may collect and deal with your personal information.
The Company ensures personal data is not kept longer than is necessary for the fulfillment of the purpose for which the data is or is to be used.
AXA Hong Kong takes appropriate steps to protect the personal data we collected against unauthorized or accidental access, modification, erasure, loss or use.
Personal data electronically sent to AXA Hong Kong is protected through encryption controls (a secure means of transmission).
From time to time it is necessary for the Company to collect your personal data which may be used, stored, processed, transferred, disclosed or shared by us for purposes (“Purposes”), including:
Please note that if you do not provide us with your personal data, we may not be able to provide the information, products or services you need or process your request.
Personal data will be kept confidential but, subject to the provisions of any applicable law, may be provided to:
For our policy on using your personal data for marketing purposes, please see the section below “Use and provision of personal data in direct marketing”.
Transfer of your personal data will only be made for one or more of the Purposes specified above.
Under the PDPO, you have the right to ascertain whether the Company holds your personal data, to obtain a copy of the data, and to correct any data that is inaccurate. You may also request the Company to inform you of the type of personal data held by it.
Requests for access and correction or for information regarding policies and practices and kinds of data held by the Company should be addressed in writing to:
Data Privacy Officer
Property & Casualty
Property & Casualty
Data Privacy Officer
Health & Employee Benefits
Health & Employee Benefits
Data Privacy Officer
A reasonable fee may be charged to offset the Company’s administrative and actual costs incurred in complying with your data access requests.
*AXA Hong Kong includes the following companies:
AXA China Region Insurance Company Limited
AXA China Region Insurance Company (Bermuda) Limited
(incorporated in Bermuda with limited liability)
AXA General Insurance Hong Kong Limited
AXA Wealth Management (HK) Limited