4.3/5
33338 reviews
Respecting our customer's feedbacks
AXA ensures to provide the best service to its customers. To measure our success, we have partnered with eKomi that operates independently to publish genuine and impartial customer reviews.
Life Insurance-Servicing
Verified Customer-13.08.2026
“ *** ”
Life Insurance-Claim
Verified Customer-13.08.2026
“ *** ”
Life Insurance-Buy
Verified Customer-13.08.2026
“ *** ”
Life Insurance-Claim
Verified Customer-13.08.2026
“ 如果賠足，就會非常推薦給朋友或同事。 ”
ans form axa
謝謝您寶貴的評價。我們將不斷完善和提升服務質素，務求為您提供最優質的服務體驗。 AXA Customer Care, Kazaf 謹啟
Life Insurance-Claim
Verified Customer-13.08.2026
“ 理賠速度快 ”
ans form axa
感謝您跟我們分享您的評價。多謝選用AXA。十分高興您滿意我們的服務，期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Kazaf 謹啟
Life Insurance-Claim
FELIX CASARES RICARDO JAVIER-13.08.2026
“ Ridiculous claim process. Extremely inconvenient. Not receiving any proper customer service. Extremely archaic to have to print everything. No other competitor asks to print claims, send everything by post, etc. ”
ans form axa
Your feedback is much appreciated. We apologize for the poor level of service you experienced. We have shared this feedback with our related team, who are now acting on this for service improvement. Kind Regards, Kazaf, AXA Customer Care
Life Insurance-Buy
Verified Customer-13.08.2026
“ *** ”
Life Insurance-Servicing
Verified Customer-13.08.2026
“ 我的Emma app無法註冊 ”
ans form axa
非常感謝您的意見。很抱歉這次服務未能符合您的期望，我們會參考檢討要改善的地方，希望將來能為您帶來更優質的服務。 AXA Customer Care, Kazaf 謹啟
Life Insurance-Buy
Verified Customer-13.08.2026
“ *** ”
Life Insurance-Claim
Verified Customer-13.08.2026
“ *** ”
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