Customer Reviews

Discover what our customer think about our services.

Customer Reviews

Discover what our customer think about our services.

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Customer Experience Rating

4.3/5

32625 reviews

Respecting our customer's feedbacks

AXA ensures to provide the best service to its customers. To measure our success, we have partnered with eKomi that operates independently to publish genuine and impartial customer reviews.

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Life Insurance-Claim

Verified Customer-19.06.2026

“  细心跟進,文件交齊後,索贘款項5個工作天便收到,謝謝!  ”

Life Insurance-Servicing

LIU CHUNG SHING-18.06.2026

“  保險願問非常專業,產品亦大眾化,  ”

ans form axa

感謝您寶貴的評價。很高興您滿意我們理財顧問的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Kazaf 謹啟

Life Insurance-Buy

Verified Customer-18.06.2026

“  本人于 2026 年 5 月 22 日通过中银香港账户完成保单保费预缴操作,正常流转周期已届满,未收到缴费确认通知。2026年6月10日经邮箱联络后,于2026年6月12日确认。 但目前出具的预缴保费收据日期为2026.6.12,与实际银行转账日期(2026.05.22)相差较多,不符合真实交易记录。 麻烦贵司协助完成保单缴费收据日期的更正更新,以银行真实转账时间为准,确保保单缴费记录、财务凭证完全准确。  ”

ans form axa

非常感謝您的意見。很抱歉這次服務未能符合您的期望,我們會參考檢討要改善的地方,希望將來能為您帶來更優質的服務。 AXA Customer Care, Kazaf 謹啟

Life Insurance-Buy

YAU KIN MING-18.06.2026

“  N/A  ”

Life Insurance-Buy

MO YANQUN-18.06.2026

“  agent服務貼心,跟得很仔細,賠償快捷,最好就是免找數呢項!  ”

ans form axa

感謝您寶貴的評價。很高興您滿意我們理財顧問的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Kazaf 謹啟

Life Insurance-Buy

Verified Customer-18.06.2026

“  接洽地點舒適,人員解釋完整,簽約過程舒服  ”

ans form axa

感謝您跟我們分享您的評價。多謝選用AXA。十分高興您滿意我們的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Kazaf 謹啟

Life Insurance-Servicing

Verified Customer-18.06.2026

“  保險顧問盡責跟進,賠償速度也快  ”

ans form axa

感謝您跟我們分享您的評價。多謝選用AXA。十分高興您滿意我們的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Kazaf 謹啟

Life Insurance-Claim

TAN CHEOW GUEK-18.06.2026

“  Helpfulness and efficient processing for the claim put forward.  ”

ans form axa

Thank you for taking the time to share your review. I am really happy to hear that you are satisfied with our service. Your continued support is much appreciated. Kind Regards, Kazaf, AXA Customer Care

Life Insurance-Claim

WONG YEE HA-18.06.2026

“  網上理賠極易操作。電話查詢亦回答清晰。  ”

ans form axa

感謝您跟我們分享您的評價。多謝選用AXA。十分高興您滿意我們的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Kazaf 謹啟

Life Insurance-Buy

HU FENFANG-18.06.2026

“  安盛公司背景强大,实力雄厚,已有200多年的历史。经历过两次世界大战,无数次的金融风暴屹立不倒。保单还可以世袭传承,拆分。隔代投保。还有资产隔离和信托功能。让我买的安心放心。  ”

ans form axa

感謝您跟我們分享您的評價。多謝選用AXA。十分高興您滿意我們的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Kazaf 謹啟