Customer Reviews

Discover what our customer think about our services.

Customer Reviews

Discover what our customer think about our services.

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Customer Experience Rating

4.3/5

33057 reviews

Respecting our customer's feedbacks

AXA ensures to provide the best service to its customers. To measure our success, we have partnered with eKomi that operates independently to publish genuine and impartial customer reviews.

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Life Insurance-Servicing

Verified Customer-23.07.2026

“  N/A  ”

Life Insurance-Claim

Verified Customer-22.07.2026

“  手續及程序上操作容易令人明白,各方CS單位及包括保險經紀多番協助,令事件更加暢順快速得到賠償支援令生活上即使得到緩解  ”

ans form axa

謝謝您寶貴的評價。十分高興您滿意我們整體的服務,對於您的讚賞,我們定當繼續努力,繼續為顧客提供更優質的服務體驗。 AXA Customer Care, Dohn 謹啟

Life Insurance-Claim

Verified Customer-22.07.2026

“  重點 agent跟得好 貼心 處理快捷 專業  ”

ans form axa

感謝您寶貴的評價。很高興您滿意我們理財顧問的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Dohn 謹啟

Life Insurance-Claim

LUI MAN HEI-22.07.2026

“  Thank you the agent Sonia , she is a very good agent and gave me many supportive and suggestions.  ”

ans form axa

Thank you for taking the time to share your review. I am really happy to hear that you are satisfied with our service. Your continued support is much appreciated. Kind Regards,Dohn, AXA Customer Care

Life Insurance-Claim

PO KWONG-22.07.2026

“  AXA agent 代辦處理得乾淨俐落, 賠償款項直接存入銀行方便快捷.  ”

ans form axa

感謝您寶貴的評價。很高興您滿意我們理財顧問的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Dohn 謹啟

Life Insurance-Buy

Verified Customer-22.07.2026

“  Agent 都好专业,好仔細,ipad签单又快又好,值得推薦  ”

ans form axa

感謝您寶貴的評價。很高興您滿意我們理財顧問的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Dohn 謹啟

Life Insurance-Claim

YEUNG SAN LAN-22.07.2026

“  服務態度好好,處理理賠(只要你提供正確的資料)非常快。而且會及時通知你理賠的進度。我會介紹給有需要買醫療保險的朋友向AXA(安盛)投保。  ”

ans form axa

謝謝您寶貴的評價。十分高興您滿意我們整體的服務,對於您的讚賞,我們定當繼續努力,繼續為顧客提供更優質的服務體驗。 AXA Customer Care, Dohn 謹啟

Life Insurance-Claim

Verified Customer-22.07.2026

“  好好好  ”

ans form axa

感謝您如此有價值的意見。 AXA Customer Care, Dohn 謹啟

Life Insurance-Servicing

ZHAO MI-22.07.2026

“  太不智能了 太跟不上时代了 签字要一模一样? 效率太慢了 只是一个多余保费要拿出来 都搞了两个月不给提了 直接在app内提取不行吗 一定要有签名搞来搞去 我都后悔买了 要知道买友邦了 你们这么有钱 不能把app做得智能一些吗 就像银行一样 转账转进转出都方便才行吧  ”

ans form axa

感謝您跟我們分享您的意見。為您帶來不便,我們深感抱歉。我們已經妥善收到意見並傳達相關部門,透過您的寶貴意見,我們致力提升並優化服務質素,期望讓您得到更優質的服務體驗。AXA Customer Care, Dohn 謹啟

Life Insurance-Servicing

Verified Customer-22.07.2026

“  N/A  ”