4.2/5
22851 reviews
Respecting our customer's feedbacks
AXA ensures to provide the best service to its customers. To measure our success, we have partnered with eKomi that operates independently to publish genuine and impartial customer reviews.
Life Insurance-Servicing
Verified Customer-25.09.2023
“ *** ”
Life Insurance-Buy
Verified Customer-25.09.2023
“ *** ”
Life Insurance-
Verified Customer-25.09.2023
“ *** ”
Life Insurance-
Verified Customer-25.09.2023
“ 同事回覆問題仔細有耐心。 ”
ans form axa
感謝您寶貴的評價。十分高興您滿意我們客戶服務主任的表現，我們定必竭誠為客戶提供卓越的服務，多謝您的信賴及支持。AXA Customer Care, Lydia 謹啟
Life Insurance-
Verified Customer-25.09.2023
“ 在拨打服务热线时，无法接入人工服务。也不知如何获取可以联系咨询的电子邮箱。 ”
ans form axa
感謝您抽空給予我們評價。有關聯繫客戶服務主任的步驟，簡述如下，請致電客戶服務熱線 (852) 2802 2812，選擇語言: 語音系統按3字，再按1字: 查詢人壽保險，再按8及3字就可聯繫到客戶服務主任。AXA Customer Care, Lydia 謹啟
Life Insurance-Servicing
Verified Customer-25.09.2023
“ 跟進的同事非常誠懇和有責任感 ”
ans form axa
感謝您跟我們分享您的評價。十分高興您滿意我們的服務，期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Lydia 謹啟
Life Insurance-
Verified Customer-24.09.2023
“ 等候超過一小時，之前只服務４位客人，另有兩人等不及已離去。 冷氣超凍，是為了趕走等候中的客人嗎? ”
ans form axa
感謝您的意見。很抱歉這次服務未能符合您的期望，我們將不斷完善和提升服務質素，務求為您提供最優質的服務體驗。AXA Customer Care, Lydia 謹啟
Life Insurance-
Verified Customer-24.09.2023
“ I had an issue with erroneous payment of a significant amount. I was given different advice each time I contacted and my money has not been returned after over a month. I have lost trust in the process with a company that I have paid a significant amount of money to ”
ans form axa
I understand my colleague already informed you of the result on 18/09/2023 and your problem has been resolved. We apologize for the unexpected service you experienced. Kind Regards, Lydia Yau, AXA Customer Care
Life Insurance-Servicing
Verified Customer-23.09.2023
“ 引導輸入很清楚 ”
ans form axa
感謝您寶貴的評價。很高興您滿意我們的服務，對於您的讚賞，我們定當繼續努力，務求為您提供最優質的服務體驗。 AXA Customer Care, Stephanie謹啟
Life Insurance-
Verified Customer-23.09.2023
“ *** ”
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