4.3/5
27635 reviews
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Life Insurance-Buy
Verified Customer-11.06.2025
“ 无 ”
Life Insurance-Buy
PAN ZHE-11.06.2025
“ N/A ”
Life Insurance-Servicing
Verified Customer-11.06.2025
“ 客戶服務中心的等候時間合理和解釋詳細 ”
ans form axa
感謝您跟我們分享您的評價。多謝選用AXA。十分高興您滿意我們的服務，期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Lydia 謹啟
Life Insurance-Buy
LIU HAO-11.06.2025
“ 收益好，安全度高，产品设计简单明了。 ”
ans form axa
感謝您跟我們分享您的評價。多謝選用AXA。十分高興您滿意我們整體的服務，期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Lydia 謹啟
Life Insurance-Servicing
Verified Customer-11.06.2025
“ Clear policy explanation. ”
ans form axa
Thank you for taking the time to recognize the service you received from our agent. Your continued support is much appreciated. Kind Regards, Lydia Yau, AXA Customer Care
Life Insurance-Buy
Verified Customer-11.06.2025
“ 保费缴后一周多才签发保单，对账效率比较低，感觉是人工纸质对账。另外登录账户网页响应比较慢，非常影响体验感，建议与时俱进，改进电子化办公，能支持线上APP操作提取、理赔等。 ”
ans form axa
謝謝您寶貴的評價。多謝選用AXA。我們將不斷完善和提升服務質素，務求為您提供最優質的服務體驗。 AXA Customer Care, Lydia 謹啟
Life Insurance-Buy
Verified Customer-11.06.2025
“ 所有程序都太慢了，如果赔付也是这个速度，真的会让人着急。效率远远落后于同业。 ”
ans form axa
感謝您的意見。很抱歉這次服務未能符合您的期望，我們將不斷完善和提升服務質素，務求為您提供最優質的服務體驗。 AXA Customer Care, Lydia 謹啟
Life Insurance-Claim
LEUNG YUEN YEE ABBY-11.06.2025
“ 時間很多，但打電話到理賠部門不清淅，沒有人接聽，只有AI ”
ans form axa
感謝您的意見。很抱歉這次服務未能符合您的期望，我們將不斷完善和提升服務質素，務求為您提供最優質的服務體驗。 AXA Customer Care, Lydia 謹啟
Life Insurance-Servicing
Verified Customer-11.06.2025
“ The customers services staff looks and talks with much patience that make people fill comfortable and helpful. ”
ans form axa
Thank you for taking the time to recognize the service you received from our customer care associate. Your continued support is much appreciated. Kind Regards, Lydia Yau, AXA Customer Care
Life Insurance-Buy
Verified Customer-11.06.2025
“ 我分四笔汇款缴纳保费，半个月了还没对完帐。还有一笔保费说没查到，效率太低。 ”
ans form axa
感謝您跟我們分享您的評價，我們正在與有關的部門跟進您的事情，我們會盡快與您聯繫。 AXA Customer Care, Lydia 謹啟
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