Customer Reviews

Discover what our customer think about our services.

Customer Reviews

Discover what our customer think about our services.

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Customer Experience Rating

4.3/5

34120 reviews

Respecting our customer's feedbacks

AXA ensures to provide the best service to its customers. To measure our success, we have partnered with eKomi that operates independently to publish genuine and impartial customer reviews.

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Life Insurance-Claim

Verified Customer-14.10.2026

“  ***  ”

Life Insurance-Servicing

Verified Customer-14.10.2026

“  客服非常細心及講解所需要的流程  ”

Life Insurance-Claim

Verified Customer-14.10.2026

“  ***  ”

Life Insurance-Buy

Verified Customer-14.10.2026

“  ***  ”

Life Insurance-Buy

Verified Customer-14.10.2026

“  個人感覺  ”

Life Insurance-Servicing

Verified Customer-14.10.2026

“  我提出的提取基金款項,經紀也很快處理,解釋也很清楚,款項也很快存入戶口  ”

Life Insurance-Servicing

Verified Customer-14.10.2026

“  我真心唔明白,其實之前都有發現,無論打電話嘅客戶服務部,昨天親身去客戶服務部,我真係有些不明白客戶服務部係第一個接待客人的部門,完全係唔識嘅,問問題係要搵專人答我,親身上嚟都係唔識嘅要撳Number見入邊嘅櫃位,我真係覺得好有問題,我都唔識形容,攞份claim form要等40分鐘,先可以取得,真係覺得有啲過分,我都唔識講,如果真係想了解情況我落嘢你打電話嚟啦。  ”

Life Insurance-Claim

Verified Customer-14.10.2026

“  ***  ”

Life Insurance-Claim

Verified Customer-14.10.2026

“  我對於今次理賠速度及專業服務都非常滿意!第一,我的Agent 在過程中非常耐心解答我所有疑慮及問題;第二,申請理賠手續簡單,審核高效、又迅速完成相關賠償,選擇及有這個保障令我覺得很安心。  ”

Life Insurance-Servicing

Verified Customer-14.10.2026

“  各项修改都必须发送纸质表格,比如修改后备投保人,太麻烦。其它保司都可以通过手机APP更改。  ”