Customer Reviews

Discover what our customer think about our services.

Customer Reviews

Discover what our customer think about our services.

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Customer Experience Rating

4.3/5

32160 reviews

Respecting our customer's feedbacks

AXA ensures to provide the best service to its customers. To measure our success, we have partnered with eKomi that operates independently to publish genuine and impartial customer reviews.

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Life Insurance-Servicing

Verified Customer-18.05.2026

“  N/A  ”

Life Insurance-Buy

Verified Customer-18.05.2026

“  N/A  ”

Life Insurance-Buy

Verified Customer-17.05.2026

“  保險計劃有吸引力,保證成份較高,回本期短,適合我的需要。整體投保流程  ”

ans form axa

感謝您如此有價值的評價及對我們的肯定,同時,亦十分高興您滿意及讚賞我們的專業服務。我們定必竭誠為客戶提供卓越專業的服務,感謝您一直以來的信賴及支持。AXA Customer Care, Dohn 謹啟

Life Insurance-Servicing

Verified Customer-17.05.2026

“  我对客服的服务很满意。但对你们的产品,以及销售产品的人非常不满意。25年期的保单,销售员为了成交,随意承诺,导致多年后机构变化人员变动后,我的保单无人管理,给我带来巨大的不安全感。所以体验非常差,完全不会转介绍给别人。虽说保司是合作方,但你们是主体方,也需要对这些事有基本的责任。  ”

ans form axa

感謝您跟我們分享您的意見。我們已經妥善收到,透過您的寶貴意見,我們致力提升並優化服務,期望讓您得到更優質的體驗。AXA Customer Care, Dohn 謹啟

Life Insurance-Servicing

Verified Customer-17.05.2026

“  ***  ”

Life Insurance-Buy

Verified Customer-16.05.2026

“  ***  ”

Life Insurance-Servicing

MAK KWOK HUNG-16.05.2026

“  從來冇人關心或者了解這個保險的事  ”

ans form axa

謝謝您寶貴的時間為我們提供意見。我們會通過顧客的意見來改進我們的服務,繼續為顧客提供更優質的服務體驗。 AXA Customer Care, Dohn 謹啟

Life Insurance-Buy

Verified Customer-16.05.2026

“  整體購買程序無問題, 但確認步驟多, 流程較複雜.  ”

ans form axa

謝謝您寶貴的評價。我們將不斷完善和提升服務質素,務求為您提供最優質的服務體驗。 AXA Customer Care, Dohn 謹啟

Life Insurance-Servicing

Verified Customer-15.05.2026

“  得到客服區小姐,非常用心幫助,感謝~  ”

Life Insurance-Buy

AU YIP FAI CLEMENT-15.05.2026

“  保險具備專業知識及流暢的服務。  ”