4.3/5
33661 reviews
Respecting our customer's feedbacks
AXA ensures to provide the best service to its customers. To measure our success, we have partnered with eKomi that operates independently to publish genuine and impartial customer reviews.
Life Insurance-Servicing
Verified Customer-06.09.2026
“ 完全解答到我嘅問題，有耐性同態度友善 ”
ans form axa
謝謝您寶貴的評價。十分高興您滿意我們整體的服務，對於您的讚賞，我們定當繼續努力，繼續為顧客提供更優質的服務體驗。 AXA Customer Care, Dohn 謹啟
Life Insurance-Claim
Verified Customer-06.09.2026
“ 理賠方便 ”
ans form axa
謝謝您寶貴的評價。十分高興您滿意我們整體的服務，對於您的讚賞，我們定當繼續努力，繼續為顧客提供更優質的服務體驗。 AXA Customer Care, Dohn 謹啟
Life Insurance-Servicing
Verified Customer-05.09.2026
“ *** ”
Life Insurance-Servicing
Verified Customer-05.09.2026
“ *** ”
Life Insurance-Servicing
Verified Customer-05.09.2026
“ -explain clearly on product’s guarantee cash & dividend balances -accurate checking on anniversary date and my set automated deduction option ”
ans form axa
Thank you for taking the time to share your review. I am really happy to hear that you are satisfied with our service. Your continued support is much appreciated. Kind Regards,Dohn, AXA Customer Care
Life Insurance-Servicing
CHAN CHEUK MING-05.09.2026
“ 我最近兩次申請保單貸款兩次可以申請的銀碼你們都提供錯誤的資料，最近一次更加需要我再去一次客戶服務中心在簽名提交申請表格浪費我時間 ”
ans form axa
感謝您跟我們分享您的意見。為您帶來不便，我們深感抱歉。我們已經妥善收到意見並傳達相關部門，透過您的寶貴意見，我們致力提升並優化服務質素，期望讓您得到更優質的服務體驗。AXA Customer Care, Dohn 謹啟
Life Insurance-Servicing
Verified Customer-05.09.2026
“ 因為只是詢問，還未知道能否成功幫助。 ”
ans form axa
感謝您跟我們分享您的評價。多謝選用AXA。十分高興您滿意我們的服務，期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Dohn 謹啟
Life Insurance-Claim
Verified Customer-05.09.2026
“ *** ”
Life Insurance-Claim
Verified Customer-04.09.2026
“ *** ”
Life Insurance-Servicing
Verified Customer-04.09.2026
“ 不知有事找哪里，了解过也没搞明白。真的有病不知怎么办 ”
ans form axa
非常感謝您的意見。很抱歉這次服務未能符合您的期望，我們會參考檢討要改善的地方，希望將來能為您帶來更優質的服務。 AXA Customer Care, Kazaf 謹啟
Follow AXA
