Life and Medical
Emma by AXA Portal
Service exclusive to Life & Savings, Health & Protection and Investment policies*.
Emma by AXA portal allows you to easily manage your life policies by offering access to digital insurance services, stay healthy with wellness companion and stay well-informed with our health articles, symptom checker and oxford VR.
*Exclusive for policy holders
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Emma by AXA app
All-in-one mobile app to manage your Employee Benefits and Life & Savings, Health & Protection and Investment policies*.
Emma by AXA app allows you to manage your policies by offering access to digital insurance services, stay healthy with wellness companion and stay well-informed with our health articles, symptom checker and oxford VR.
Submit & Track Claims
Use eHealth Card
Download Policy Documents
Business hour: MON - FRI, 09:00 - 18:00
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Sorry, we cannot serve you outside Hong Kong.
Please call us at 2864-5603 when you arrive Hong Kong.
We know you’ve invested a lot of time and effort in your business so we’ve come up with the perfect plan to protect you, so you can keep the wheels turning and focus on progress.
We will compensate for loss or damage to your company stock and content, including equipment, computer records and other goods.
Get covered if you lose cash, cheques, money orders and more through theft or a mishap - counterfeit money (HKD only) included.
If your customers get hurt we will provide the coverage you need, and cover your legal liability to third parties in other circumstances too.
Covers your liabilities as an employer under the Employees' Compensation Ordinance and at Common Law.
We will cover you in case an incident disrupts your business for an extended period of time.
We will pay a lump-sum in the event of accidental death or permanent total disablement.
We cover accidental breakage of fixed glass, glass windows and fixed signboards of your shop, including temporary boarding from such damage.
Shortage due to errors or omissions, loss or damage due to war, terrorism, kindred risks and government acts, pollution, contamination, IT/Cyber Risk. Please refer to the policy for complete details.
do not have shop insurance, remaining exposed to theft, liability and property damage risks**
paid in 2016 to support our SmartPlan Shop customers at difficult times*
Service Promise ***
* Full year 2016 figure and excludes payment pertinent to third party liability section - Property & Casualty Claims Department, AXA China Region Insurance Company (Bermuda) Limited & AXA General Insurance Hong Kong Limited.
** AXA SME Research Study, 2016 - 503 respondents who are principal decision makers on commercial insurance for small to medium enterprises with up to 49 employees were surveyed between July and August 2016
*** Applies to SME property claims. Learn about our Swift Claim Service Promise.
All amounts are in Hong Kong Dollars.
Information on this webpage is for reference only, and not intended to be a complete description of the applicable terms and conditions. Please refer to our Policy to understand the terms and conditions of all the benefits and exclusions.