We extend our deepest condolences to the victims and their families affected by the Wang Fuk Court fire in Tai Po. To support the community’s urgent needs during this difficult time, we will donate HKD10 million to provide emergency aid, psychological trauma counseling, and long-term recovery treatments for all the affected individuals and their families. Additionally, we are organising fundraising initiatives with our employees and Financial Consultants to amplify our efforts and help those in need.

We have immediately activated multiple emergency measures, including:

• AXA 24-hour dedicated hotline 2894 4676 to provide affected customers with policy coverage guidance and claims support;
• Publishing relevant information and guidance via the company website, Emma by AXA mobile app, and social media platforms;
• An express claims settlement to ensure customers receive support as soon as possible, offering a Cash Allowance of HKD5,000 for all Life policyholders and Employee Benefits members with addresses in the affected estate;
• HKD15,000 pre-paid claim settlement for affected home insurance customers; and HKD2,500 pre-paid claim settlement for affected personal accident and domestic helper insurance customers.

In addition, we have special arrangements for affected life policies, including:

• Extending the grace period from the original 31 days to 12 months, allowing customers to maintain their valuable coverage during this extended interim period;
• A one-off waiver of interest on existing and future policy loans, with the maximum waiver amount equal to one year’s accumulated interest.

AXA has established an Employee Assistance Program (EAP) hotline through our partner organisation QHMS to provide professional psychological counseling services for all corporate clients. We have also mobilised our Financial Consultants to proactively provide timely assistance and related information to the affected customers, fully supporting them through this challenging time.

We extend our highest respect to all firefighters involved in the rescue operations, as well as all frontline rescue personnel and medical teams, for their bravery and dedication. We will continue to monitor the situation and remain committed to providing all necessary support to help those affected through these difficult times.

Terms and conditions apply to the above special arrangements. For details, please contact the dedicated hotline 2894 4676 or your AXA Financial Consultant.