AXA Hong Kong is proud to receive 12 awards at the esteemed “Customer Relationship Excellence Awards 2015” organised by the Asia Pacific Customer Service Consortium (APCSC). The company won 7 accolades in the corporate category, while 5 distinguished customer service professionals were recognised in the individual category.

Commenting on the multiple wins, Mr. Stuart Harrison, Chief Executive Officer of AXA Hong Kong, said, “AXA Hong Kong devotes every effort to ensure consistently high service standards across all business disciplines, ranging from people development, technology innovation, customer experience management to corporate social responsibility. These awards serve as great motivation to further propel ourselves to raise the bar of service excellence and exceed our customers’ expectations.”

The accolades which AXA Hong Kong has won included:

Corporate Category:

• Best Customer Experience Management of the Year (Insurance – North Asia)
• Best Use of Technology of the Year (Insurance)
• Corporate Social Responsibility Leadership of the Year (Insurance)
• Customer Satisfaction Quality System of the Year (Insurance)
• Employee Engagement Program of the Year (Insurance)
• Innovative Technology of the Year (Insurance)
• People Development Program of the Year (Insurance –North Asia)

Individual Category:

• Winner (Insurance) – CRM Manager of the Year
• Winner (Insurance) – Customer Service Manager of the Year (Contact Center)
• Winner (Insurance) – Customer Service Manager of the Year (Technical Center)
• Merit – Customer Service Professional of the Year (Contact Center)
• Merit – Customer Service Professional of the Year (Service Center)

The “Customer Relationship Excellence Awards” recognises industry leaders and professionals for their outstanding performance in customer-centric services. Winners are selected through a series of professional assessments including self assessment, business case presentations, mystery calls or site visits, and an online public voting. The multiple wins are a testament to AXA Hong Kong’s commitment to scaling new height in service excellence.