AXA launches the new ‘Protect the Frontline’ Programme

AXA stands by Hong Kong front-line medical workers

Launching the new ‘Protect the Frontline’ Programme to provide

free insurance protection with no registration required in fighting the virus

AXA Hong Kong is committed to supporting the community by providing comprehensive protection for the people of Hong Kong. As the impact of the novel coronavirus continues to escalate, the company has offered additional hospital cash benefits for free to its eligible customers. Today, AXA Hong Kong further announced it will provide free hospital benefit and death benefit coverage on novel coronavirus to Hong Kong Hospital Authority front-line medical workers, including all permanent full-time, permanent part-time and contract staff in various roles (including doctors, nurses, allied health staff, patient care assistants and ward clerks, etc.). This programme does not require any pre-registration and has simplified claim procedures, enabling them to focus more on fighting the virus.

Sally Wan

Chief Executive Officer, AXA Hong Kong and Macau

“During this critical period in the fight against the virus, safeguarding the health of Hong Kong people is our paramount concern. We understand that the outbreak of the novel coronavirus has put front-line medical workers under intense pressure. As a responsible corporate citizen, we launched a special programme to provide free hospital benefit and death benefit coverage on the virus to Hong Kong Hospital Authority medical workers. We are providing them with additional coverage and protection in appreciation of their dedication to saving lives and preserving the wellbeing of Hongkongers.”

No registration required^[1]. One-off lump sum payment of HKD10,000 for hospital benefit^[2]

	AXA ‘Protect the Frontline’ Programme provides free protection for eligible medical workers^[3] with simplified claims procedure and no registration required.

	Eligible Medical workers^[3]	Permanent full-time, permanent part-time and contract staff of Hong Kong Hospital Authority

	Application	No registration is required^[1], eligible medical workers^[3] will be entitled to the corresponding coverage automatically

	Free insurance coverage on novel coronavirus	One-off lump sum payment of HKD10,000 for hospital benefit^[2] HKD100,000 for death benefit^[2]

	Protection period^[4]	From now till 30 April 2020

	Claims and enquiries	Simplified claims procedure 24-hour Customer Service Hotline (852) 2894 4701

Striving to be a trusted partner to our customers, the company has also enhanced the policy coverage and services for customers in response to the novel coronavirus*:

Launched a 24-hour Customer Service Hotline (852) 2894 4701 to answer customer queries and streamlined the claim process
Additional free hospital cash benefit for Life, Health and Employee Benefits customers
Premium refund for travel insurance purchased due to trip cancellation in relation to novel coronavirus^#

AXA Hong Kong is committed to working with the people of Hong Kong to fight the novel coronavirus and protect their health and wellbeing, and will continue to closely monitor the development and make every effort to provide appropriate support.

The above information is for reference only. For details of AXA ‘Protect the Frontline’ Programme, please refer to the relevant promotional materials. For details of the product features, content, terms, conditions and exclusions of medical insurance and travel insurance plans, please refer to the relevant product leaflets.

Remarks:

*Subject to the relevant terms and conditions. Coverage includes medical and travel insurance products purchased via HSBC and underwritten by AXA.
#Premium refund for travel insurance purchased applies to your cancelled trip to Mainland China or trip cancellation due to your entry visa being rejected, destination country flight ban or immigration ban for Hong Kong travellers.

[1] Each Eligible Person does not need to register or enroll for the coverage. Each Eligible Person is only entitled to the hospital benefit and death benefit for once respectively at maximum.

[2] If an Eligible Person:

(i) is diagnosed with novel coronavirus by the government of Hong Kong and is confined in a hospital during the Hospital Benefit Protection Period, AXA shall pay out a one-off lump sum payment of hospital benefit of HKD10,000; and/or

(ii) is diagnosed with novel coronavirus by the government of Hong Kong and such novel coronavirus and its complications result in death during the Death Benefit Protection Period, AXA shall pay out the death benefit to the Eligible Person’s estate. The benefit payable under the death benefit is HKD 100,000.

[3] All permanent full-time, permanent part-time and contract staff (excluding temporary and outsourcing contractors) who are employed by Hong Kong Hospital Authority are eligible persons for the Programme (“Eligible Person”). The identity of the Eligible Person (being the insured person) should be validated by AXA.

[4] The protection period of the hospital benefit is from 10 February 2020 to 30 April 2020 (both dates inclusive) (“Hospital Benefit Protection Period”). The protection period of death benefit means within 60 days from the date of diagnosis of novel coronavirus (2019-nCoV) (“novel coronavirus”) during the Hospital Benefit Protection Period (“Death Benefit Protection Period”).