Launching the new ‘Protect the Frontline’ Programme to provide
free insurance protection with no registration required in fighting the virus
AXA Hong Kong is committed to supporting the community by providing comprehensive protection for the people of Hong Kong. As the impact of the novel coronavirus continues to escalate, the company has offered additional hospital cash benefits for free to its eligible customers. Today, AXA Hong Kong further announced it will provide free hospital benefit and death benefit coverage on novel coronavirus to Hong Kong Hospital Authority front-line medical workers, including all permanent full-time, permanent part-time and contract staff in various roles (including doctors, nurses, allied health staff, patient care assistants and ward clerks, etc.). This programme does not require any pre-registration and has simplified claim procedures, enabling them to focus more on fighting the virus.
No registration required. One-off lump sum payment of HKD10,000 for hospital benefit
AXA ‘Protect the Frontline’ Programme provides free protection for eligible medical workers with simplified claims procedure and no registration required.
Eligible Medical workers
Permanent full-time, permanent part-time and contract staff of Hong Kong Hospital Authority
No registration is required, eligible medical workers will be entitled to the corresponding coverage automatically
Free insurance coverage on novel coronavirus
One-off lump sum payment of HKD10,000 for hospital benefit
HKD100,000 for death benefit
From now till 30 April 2020
Claims and enquiries
Simplified claims procedure
24-hour Customer Service Hotline (852) 2894 4701
Striving to be a trusted partner to our customers, the company has also enhanced the policy coverage and services for customers in response to the novel coronavirus*:
AXA Hong Kong is committed to working with the people of Hong Kong to fight the novel coronavirus and protect their health and wellbeing, and will continue to closely monitor the development and make every effort to provide appropriate support.
The above information is for reference only. For details of AXA ‘Protect the Frontline’ Programme, please refer to the relevant promotional materials. For details of the product features, content, terms, conditions and exclusions of medical insurance and travel insurance plans, please refer to the relevant product leaflets.
*Subject to the relevant terms and conditions. Coverage includes medical and travel insurance products purchased via HSBC and underwritten by AXA.
#Premium refund for travel insurance purchased applies to your cancelled trip to Mainland China or trip cancellation due to your entry visa being rejected, destination country flight ban or immigration ban for Hong Kong travellers.
 Each Eligible Person does not need to register or enroll for the coverage. Each Eligible Person is only entitled to the hospital benefit and death benefit for once respectively at maximum.
 If an Eligible Person:
(i) is diagnosed with novel coronavirus by the government of Hong Kong and is confined in a hospital during the Hospital Benefit Protection Period, AXA shall pay out a one-off lump sum payment of hospital benefit of HKD10,000; and/or
(ii) is diagnosed with novel coronavirus by the government of Hong Kong and such novel coronavirus and its complications result in death during the Death Benefit Protection Period, AXA shall pay out the death benefit to the Eligible Person’s estate. The benefit payable under the death benefit is HKD 100,000.
 All permanent full-time, permanent part-time and contract staff (excluding temporary and outsourcing contractors) who are employed by Hong Kong Hospital Authority are eligible persons for the Programme (“Eligible Person”). The identity of the Eligible Person (being the insured person) should be validated by AXA.
 The protection period of the hospital benefit is from 10 February 2020 to 30 April 2020 (both dates inclusive) (“Hospital Benefit Protection Period”). The protection period of death benefit means within 60 days from the date of diagnosis of novel coronavirus (2019-nCoV) (“novel coronavirus”) during the Hospital Benefit Protection Period (“Death Benefit Protection Period”).