As the COVID-19 pandemic continues, AXA Hong Kong and Macau today announced the launch of a series of free new physical and mental health protection and services for all Employee Benefits customers, supporting corporates and their employees in this critical time. They include:
We understand that many of our customers’ businesses might have been affected by the pandemic, therefore these additional protection and services are completely free of charge. All eligible AXA Employee Benefits customers will automatically enjoy them.
Details of the free new physical and mental health protection:
First-in-market – "Benefits for Hospital Income (COVID-19)" as standard policy provision
AXA is the first insurer in Hong Kong to incorporate “Benefits for Hospital Income (COVID-19)” into the standard provision of Employee Benefits policy, providing customers with long-term protection. From now on, if the insured employees or dependents of Employee Benefits hospitalisation policy[1] are admitted to hospital in Hong Kong and Macau[2] due to COVID-19 infection, they will be protected with an additional daily hospital cash benefit of HKD/MOP700 for a maximum of 45 days[3] without waiting period.
Mind Health Digital Tools on "Emma by AXA"
As the insurance and holistic wellness partner to our customers, not only does AXA provide physical health protection but we also take care of customers' mental wellbeing. Faced with all the pressures brought by the pandemic, it is inevitable to feel anxious. Hence, AXA provides a series of complimentary Mind Health Digital Tools via the "Emma by AXA" app for the insured employees[4] of Employee Benefits policy, including:
Brand New "Dr@Live" video consultation service
"Dr@Live” is jointly provided by AXA, UMP Healthcare Holdings Limited, Pedder Healthcare Management Limited and Chiron Healthcare Group Limited. Insured employees or dependents can login to the "Emma by AXA" app to have video consultation with a doctor with just a few simple steps, minimising the chance of infection due to overcrowding.
Three key features of “Dr@Live”:
“Dr@Live” together with AXA’s exclusive “e-Prescription” service bring comprehensive care to our customers. After consultation via “Dr@Live”, not only can customers choose to have the prescription medicine and referral letter delivered directly to their homes or picked up at designated clinics, they can also order extra quantity of prescription medicine through the “e-Prescription” service via the “Emma by AXA” app, and easily collect the medicine at designated chain pharmacies. This service is especially suitable for patients with chronic diseases (e.g. diabetes and high blood pressure) with on-going medication need, reducing the risk of medication discontinuation or infection under the pandemic.
The above information is for reference only. For details on product features, content, terms and exclusions, please refer to the relevant product leaflets.
Remarks:
[1] Exclusive for certain eligible policies. The eligibility to enjoy this additional benefit is not guaranteed and is subject to AXA's approval. In case of any dispute, the decision of AXA shall be final and conclusive. For details, please refer to the terms and conditions on relevant endorsement.
[2] Exclusive for any public hospital and government dedicated medical facility in Hong Kong and Macau.
[3] Maximum 45 days or the maximum number of days entitled under Room and Board or Government Hospital Cash, whichever is lower.
[4] Exclusive for aged 18 or above.