Accident
Once all required documents are received, your claim will be processed within 7 working days. How can I look up my plan details?
Customers who purchased AXA policies through HSBC, please submit claim online via HSBC website.
How to submit your claim via Emma by AXA app?
Applicable only to claims without medical expenses. For claims with medical expenses, please refer to "Claiming via Post" for this claim type.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Submit completed claim form(s) with all supporting document(s) within 90 days after the injury
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How can I look up my plan details?
There are two ways you can do this:
Get in touch with our customer service
- Call our Customer Service hotline
- Get prepare your policy details e.g. policy number, we can help you from there
Check your details via Emma by AXA
- Log in to EMMA by AXA and you can look up any details about your existing plan(s)
- If you don't have Emma by AXA, you can download it via App Store or Google Play.
How to submit your claim via Emma by AXA app?
Applicable only to claims without medical expenses. For claims with medical expenses, please refer to "Claiming via Post" for this claim type.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Submit completed claim form(s) with all supporting document(s) within 90 days after the injury
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via Emma by AXA app?
Applicable only to claims without medical expenses. For claims with medical expenses, please refer to "Claiming via Post" for this claim type.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Submit completed claim form(s) with all supporting document(s) within 90 days after the injury
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the injury
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the injury
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the injury
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the injury
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
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