Private Car
Once all required documents are received, your claim will be processed within 7 working days.
Customers who purchased AXA policies through HSBC, please submit claim online via HSBC website.
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) and all supporting document(s) including evidence of the accident within 7 days after the accident
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will be notified via SMS and/or email once your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) and all supporting document(s) including evidence of the accident within 7 days after the accident
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will be notified via SMS and/or email once your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Supporting Document(s) Checklist
Share your feedback with us about AXA’s webpage
Remarks
Share your feedback with us about AXA’s webpage
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) and all supporting document(s) including evidence of the accident within 7 days after the accident
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will be notified via SMS and/or email once your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
How to submit your claim via email?
1. Gather all the details and evidence regarding the accident such as photographs and witness statements
2. Prepare all supporting document(s)
3. Submit completed claim form(s) together with all supporting document(s) and evidence within 7 days of the accident
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
How to submit your claim via email?
1. Gather all the details and evidence regarding the accident such as photographs and witness statements
2. Prepare all supporting document(s)
3. Submit completed claim form(s) together with all supporting document(s) and evidence within 7 days of the accident
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
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