Critical Illness
Once all required documents are received, your claim will be processed within 7 working days. How can I look up my plan details?
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) with all supporting document(s) within 90 days after the date that the covered illness(es) was (were) first diagnosed
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
How can I look up my plan details?
There are two ways you can do this:
Get in touch with our customer service
- Call our Customer Service hotline
- Get prepare your policy details e.g. policy number, we can help you from there
Check your details via Emma by AXA
- Log in to EMMA by AXA and you can look up any details about your existing plan(s)
- If you don't have Emma by AXA, you can download it via App Store or Google Play.
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) with all supporting document(s) within 90 days after the date that the covered illness(es) was (were) first diagnosed
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Share your feedback with us about AXA’s webpage
Remarks
Share your feedback with us about AXA’s webpage
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) with all supporting document(s) within 90 days after the date that the covered illness(es) was (were) first diagnosed
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the date that the covered illness(es) was (were) first diagnosed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the date that the covered illness(es) was (were) first diagnosed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the date that the covered illness(es) was (were) first diagnosed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the date that the covered illness(es) was (were) first diagnosed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
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