- Death Claim Form I
- Death Claim Form II (if the Policy has been in effect for less than 2 years from the Policy date or the date of reinstatement, whichever is later)
- Copy of ID or passport of the Insured/Policy Owner (If not provided before)
- Copy of ID or passport of Beneficiary
- Proof of relationship between Insured and Beneficiary (e.g. Marriage Certificate, Birth Certificate)
- Original Death Certificate
- Original policy document
Death
Once all required documents are received, your claim will be processed within 7 working days. How can I look up my plan details?
How to submit your claim via post?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
Death Claim Form I (to be completed by the beneficiary)
DownloadDeath Claim Form II (to be completed by the attending doctor)
DownloadSupplement with Tax Residency Self-Certification for Individual (For Claims)
DownloadSupplement with Tax Residency Self-Certification for Non-Individual (For Claims)
DownloadTelegraphic Transfer Request Letter
DownloadSupplement Form (Hong Kong) – Consents to data processing pursuant to AXA’s Privacy Policy
DownloadWhat supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
- Original Notarial Death Certificate (if death occurred in Mainland China)
- Cancellation of HKID confirmation note from Immigration Department (if death occurred outside Hong Kong)
- Proof of household registration cancellation (for Mainland China visitors/Taiwan citizens)
- IRS Form W-8 (for non-US entity/trust)/IRS Form W-9 (for US entity/trust)
- Supplement with Tax Residency Self-Certification for Non-Individual (For Claims)
- Police Report/Traffic Accident Report (Accidental death or unnatural cause of death)
- Post Mortem or Coroner's Report (Accidental death or unnatural cause of death)
Claim Support
Remarks
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
Share your feedback with us about AXA’s webpage
How can I look up my plan details?
There are two ways you can do this:
Get in touch with our customer service
- Call our Customer Service hotline
- Get prepare your policy details e.g. policy number, we can help you from there
Check your details via Emma by AXA
- Log in to EMMA by AXA and you can look up any details about your existing plan(s)
- If you don't have Emma by AXA, you can download it via App Store or Google Play.
How to submit your claim via post?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
Death Claim Form I (to be completed by the beneficiary)
DownloadDeath Claim Form II (to be completed by the attending doctor)
DownloadSupplement with Tax Residency Self-Certification for Individual (For Claims)
DownloadSupplement with Tax Residency Self-Certification for Non-Individual (For Claims)
DownloadTelegraphic Transfer Request Letter
DownloadSupplement Form (Hong Kong) – Consents to data processing pursuant to AXA’s Privacy Policy
DownloadWhat supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
- Death Claim Form I
- Death Claim Form II (if the Policy has been in effect for less than 2 years from the Policy date or the date of reinstatement, whichever is later)
- Copy of ID or passport of the Insured/Policy Owner (If not provided before)
- Copy of ID or passport of Beneficiary
- Proof of relationship between Insured and Beneficiary (e.g. Marriage Certificate, Birth Certificate)
- Original Death Certificate
- Original policy document
Additional documents (if applicable)
- Original Notarial Death Certificate (if death occurred in Mainland China)
- Cancellation of HKID confirmation note from Immigration Department (if death occurred outside Hong Kong)
- Proof of household registration cancellation (for Mainland China visitors/Taiwan citizens)
- IRS Form W-8 (for non-US entity/trust)/IRS Form W-9 (for US entity/trust)
- Supplement with Tax Residency Self-Certification for Non-Individual (For Claims)
- Police Report/Traffic Accident Report (Accidental death or unnatural cause of death)
- Post Mortem or Coroner's Report (Accidental death or unnatural cause of death)
Claim Support
Share your feedback with us about AXA’s webpage
Remarks
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
Share your feedback with us about AXA’s webpage
How to submit your claim via post?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
Death Claim Form I (to be completed by the beneficiary)
DownloadDeath Claim Form II (to be completed by the attending doctor)
DownloadSupplement with Tax Residency Self-Certification for Individual (For Claims)
DownloadSupplement with Tax Residency Self-Certification for Non-Individual (For Claims)
DownloadTelegraphic Transfer Request Letter
DownloadSupplement Form (Hong Kong) – Consents to data processing pursuant to AXA’s Privacy Policy
DownloadWhat supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
- Death Claim Form I
- Death Claim Form II (if the Policy has been in effect for less than 2 years from the Policy date or the date of reinstatement, whichever is later)
- Copy of ID or passport of the Insured/Policy Owner (If not provided before)
- Copy of ID or passport of Beneficiary
- Proof of relationship between Insured and Beneficiary (e.g. Marriage Certificate, Birth Certificate)
- Original Death Certificate
- Original policy document
Additional documents (if applicable)
- Original Notarial Death Certificate (if death occurred in Mainland China)
- Cancellation of HKID confirmation note from Immigration Department (if death occurred outside Hong Kong)
- Proof of household registration cancellation (for Mainland China visitors/Taiwan citizens)
- IRS Form W-8 (for non-US entity/trust)/IRS Form W-9 (for US entity/trust)
- Supplement with Tax Residency Self-Certification for Non-Individual (For Claims)
- Police Report/Traffic Accident Report (Accidental death or unnatural cause of death)
- Post Mortem or Coroner's Report (Accidental death or unnatural cause of death)
Claim Support
Remarks
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
Share your feedback with us about AXA’s webpage
How to submit claim via financial consultant?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
How to submit claim via financial consultant?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
Which claim form(s) do you need to download?
Death Claim Form I (to be completed by the beneficiary)
DownloadDeath Claim Form II (to be completed by the attending doctor)
DownloadSupplement with Tax Residency Self-Certification for Individual (For Claims)
DownloadSupplement with Tax Residency Self-Certification for Non-Individual (For Claims)
DownloadTelegraphic Transfer Request Letter
DownloadSupplement Form (Hong Kong) – Consents to data processing pursuant to AXA’s Privacy Policy
DownloadWhat supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
- Death Claim Form I
- Death Claim Form II (if the Policy has been in effect for less than 2 years from the Policy date or the date of reinstatement, whichever is later)
- Copy of ID or passport of the Insured/Policy Owner (If not provided before)
- Copy of ID or passport of Beneficiary
- Proof of relationship between Insured and Beneficiary (e.g. Marriage Certificate, Birth Certificate)
- Original Death Certificate
- Original policy document
Additional documents (if applicable)
- Original Notarial Death Certificate (if death occurred in Mainland China)
- Cancellation of HKID confirmation note from Immigration Department (if death occurred outside Hong Kong)
- Proof of household registration cancellation (for Mainland China visitors/Taiwan citizens)
- IRS Form W-8 (for non-US entity/trust)/IRS Form W-9 (for US entity/trust)
- Supplement with Tax Residency Self-Certification for Non-Individual (For Claims)
- Police Report/Traffic Accident Report (Accidental death or unnatural cause of death)
- Post Mortem or Coroner's Report (Accidental death or unnatural cause of death)
Claim Support
Remarks
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
Share your feedback with us about AXA’s webpage
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