Once all required documents are received, your claim will be processed within 7 working days. How can I look up my plan details?
Customers who purchased AXA policies through HSBC, please submit claim online via HSBC website.
Please select your insurance plan:
There are two ways you can do this:
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
Units 1001-1008,
10/F, Tower 1, Millennium City 1,
388 Kwun Tong Road,
Kowloon
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Remarks
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
Units 1001-1008,
10/F, Tower 1, Millennium City 1,
388 Kwun Tong Road,
Kowloon
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Remarks
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Remarks
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Email Submission*
Remarks
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Email Submission*
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Remarks
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Fax Submission*
Fax all completed form(s) and supporting document(s) to Global Elite Customer Service Team at (852) 3529 1638
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Fax Submission*
Fax all completed form(s) and supporting document(s) to Global Elite Customer Service Team at (852) 3529 1638
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Remarks
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Remarks
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Remarks