Outpatient
Submitting you claim is simple - 7 days are all it takes to hear back from us. How can I look up my plan details?
Please select your insurance plan:
How can I look up my plan details?
There are two ways you can do this:
Get in touch with our customer service
- Call our Customer Service hotline
- Get prepare your policy details e.g. policy number, we can help you from there
Check your details via Emma by AXA
- Log in to EMMA by AXA and you can look up any details about your existing plan(s)
- If you don't have Emma by AXA, you can download it via App Store or Google Play.
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
You can submit your claim(s) for 11 outpatient consultation types incurred in Hong Kong, as well as supplementary documents for pending claims (subject to policy eligibility). For pregnancy related claims, please refer to "Claim via Post" for instructions.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Fill in claim details and upload all supporting document(s) within 90 days after the date of consultation/ treatment
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA user app yet? Click on the links below to download and register now!
What supporting document(s) you need to submit?
Please keep all original receipt(s) and documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Share your feedback with us about AXA’s webpage
Remarks
Share your feedback with us about AXA’s webpage
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
You can submit your claim(s) for 11 outpatient consultation types incurred in Hong Kong, as well as supplementary documents for pending claims (subject to policy eligibility). For pregnancy related claims, please refer to "Claim via Post" for instructions.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Fill in claim details and upload all supporting document(s) within 90 days after the date of consultation/ treatment
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA user app yet? Click on the links below to download and register now!
What supporting document(s) you need to submit?
Please keep all original receipt(s) and documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
How to submit claim by post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all original receipt(s) and claim documentation within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
How to submit claim by post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all original receipt(s) and claim documentation within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
Claim Support
How to submit claim by post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all original receipt(s) and claim documentation within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
How to submit your claim via email?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
How to submit your claim via email?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
Claim Support
How to submit claim by post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all original receipt(s) and claim documentation within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
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