Once all required documents are received, your claim will be processed within 7 working days. How can I look up my plan details?
Customers who purchased AXA policies through HSBC, please submit claim online via HSBC website.
Please select your insurance plan:
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Fill in claims details and upload all supporting document(s) for outpatient claims. For other claim types, please upload completed claim forms
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Remarks
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Fill in claims details and upload all supporting document(s) for outpatient claims. For other claim types, please upload completed claim forms
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Remarks
1. Download and complete claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) together with all supporting document(s) within 30 days to anh.claims@axa.com.hk
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Email Submission*
Remarks
1. Download and complete claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) together with all supporting document(s) within 30 days to anh.claims@axa.com.hk
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Email Submission*
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Remarks
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Fill in claims details and upload all supporting document(s) for outpatient claims. For other claim types, please upload completed claim forms
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Remarks
1. Download and complete claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) together with all supporting document(s) within 30 days to anh.claims@axa.com.hk
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Email Submission*
1. Download and complete claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) together with all supporting document(s) within 30 days to anh.claims@axa.com.hk
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Email Submission*
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Remarks