Travel
Once all required documents are received, your claim will be processed within 7 working days.
Customers who purchased AXA policies through HSBC, please submit claim online via HSBC website.
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Fill in claim details and upload all supporting document(s) related to outpatient, personal belongings, travel or baggage delay. For other claim types, please upload completed claim forms
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will be notified via SMS and/or email once your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Medical Expenses
Personal Accident
Baggage and Personal Effects
Baggage Delay
Personal Money and Travel Documents
Personal Liability
Travel Delay, Trip Re-routing, Missed Journey and Overbooking
Loss of Deposit, Cancellation of Trip and Trip Curtailment
Home Care Benefit
Trauma Counselling
Rental Vehicle Excess
China Hospital Deposit Guarantee Benefit (If applicable)
Claim Support
Remarks
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Fill in claim details and upload all supporting document(s) related to outpatient, personal belongings, travel or baggage delay. For other claim types, please upload completed claim forms
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will be notified via SMS and/or email once your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Medical Expenses
Personal Accident
Baggage and Personal Effects
Baggage Delay
Personal Money and Travel Documents
Personal Liability
Travel Delay, Trip Re-routing, Missed Journey and Overbooking
Loss of Deposit, Cancellation of Trip and Trip Curtailment
Home Care Benefit
Trauma Counselling
Rental Vehicle Excess
China Hospital Deposit Guarantee Benefit (If applicable)
Remarks
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Fill in claim details and upload all supporting document(s) related to outpatient, personal belongings, travel or baggage delay. For other claim types, please upload completed claim forms
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will be notified via SMS and/or email once your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Medical Expenses
Personal Accident
Baggage and Personal Effects
Baggage Delay
Personal Money and Travel Documents
Personal Liability
Travel Delay, Trip Re-routing, Missed Journey and Overbooking
Loss of Deposit, Cancellation of Trip and Trip Curtailment
Home Care Benefit
Trauma Counselling
Rental Vehicle Excess
China Hospital Deposit Guarantee Benefit (If applicable)
Claim Support
Remarks
How to submit your claim via email?
1. Download and complete claim form(s)
2. Prepare all supporting document(s)
3. Submit claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
How to submit your claim via email?
1. Download and complete claim form(s)
2. Prepare all supporting document(s)
3. Submit claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Medical Expenses
Personal Accident
Baggage and Personal Effects
Baggage Delay
Personal Money and Travel Documents
Personal Liability
Travel Delay, Trip Re-routing, Missed Journey and Overbooking
Loss of Deposit, Cancellation of Trip and Trip Curtailment
Home Care Benefit
Trauma Counselling
Rental Vehicle Excess
China Hospital Deposit Guarantee Benefit (If applicable)
Claim Support
Remarks
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