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AXA Health Concierge

【Limited time value-added services1】

Medical concierge service provides customers with diversified and convenient treatment options

AXA Health Concierge

【Limited time value-added services1】

Medical concierge service provides customers with diversified and convenient treatment options

AXA Health Concierge is a medical concierge service that provides customers with diversified and convenient treatment options.

GBA Cancer Medical Concierge Service Network

GBA Endoscopy Medical Concierge Service Network

AXA Health Concierge (New)

GBA Cancer Medical Concierge Service Network (“Cancer Medical Concierge”) extends the specified cancer care to the Greater Bay Area, addressing cross-border healthcare needs with a personalised medical experience. Guided by a dedicated case manager (“Case Manager”), you will gain access to renowned private healthcare facilities across the Greater Bay Area powered by Prosper Health (“GBA healthcare facilities”)2,3, ensuring exceptional, tailored care every step of the way.

Cancer Medical Concierge (powered by Prosper Health)

Premier medical services2,3
  • Access world-class medical services and healthcare teams’ supports across the Greater Bay Area2,3 
  • Receive specialised care during your hospital stay before and after treatment as necessary4  
Dedicated case management2,3 
  • Receive personalised guidance from a Case Manager with over 10 years of medical experience2,3 
  • Gain full support, including second medical opinion, booking assistance in Mainland China, and ongoing follow-ups throughout the various stages of recovery from pre-treatment to treatment, and post-treatment2,3 
Extra care and support
  • Enhance your comfort with free private transportation5 between Hong Kong/Macau and selected cities in the Greater Bay Area, along with a complimentary ward upgraded from specified ward to standard private room6,7 to aid your recovery
  • After completing a certain number of treatment courses, eligible insured of designated medical insurance plans qualify for premium waivers8 which allowing you to focus on your health without worrying about next year’s premium; and enjoy HKD 2,000 recovery subsidy9
Hassle-free cashless arrangement10
  • Case Manager2,3 facilitates cashless arrangement10 on your behalf, and eliminate the need for upfront deposits, making your experience stress-free by removing the burden of immediate costs
A closer look at the care journey

Fighting cancer involves more than just medications and treatments; it also requires professional guidance and  personalised care every step the way.  Watch the video to discover how AXA goes beyond the role of a traditional insurer to deliver an all-in-one, exceptional cancer care experience.

Designated Cancer Healthcare Facilities in the Greater Bay Area11

  • Shenzhen New Frontier United Family Hospital
  • Guangzhou United Family Hospital

Designated Cancer Healthcare Facilities in the Hong Kong11

  • Hong Kong Integrated Oncology Centre

Detailed information and service eligibility are subject to change from time to time at AXA's sole discretion without any notice.

Who is eligible for “Cancer Medical Concierge”? 

Eligible insured* of below medical insurance plans can enjoy “Cancer Medical Concierge”:

  • AXA WiseGuard Pro Medical Insurance Plan; or
  • GBA EverGuard Medical Insurance; or
  • Global Elite Health Plan/ Global Elite II Health Plan; or
  • GlobalReach Medical Insurance Plan; or
  • AXA WiseGuard Medical Insurance※; or
  • Smart Medicare※; or
  • Cancer Therapy Insurance, Cancer Therapy Insurance II and Cancer and Stroke Therapy Insurance※ ; or
  • AXA Employee Benefits Insurance Plan^

*Insured is diagnosed with cancer (it is subject to the actual diagnosis report provided by the doctor and the doctor’s judgment as to whether the patient is suitable for cancer treatment and subject to the final decision of AXA.)

※Cashless arrangement10, recovery subsidy9 and private transportation5 are not applicable to related medical insurance plans

^Private transportation5, complimentary ward upgraded from specified ward to standard private room6,7 and recovery subsidy9 are not applicable to Employee Benefits insurance package protection plans

Premium waivers

Insured is required to complete at least the following number of cross-border drug treatments or drug collection courses at the designated GBA Cancer Healthcare Facilities:

  • 10 treatment cycles for breast cancer; or
  • 5 treatment cycles for lung cancer; or
  • 10 treatment cycles for colorectal cancer; or
  • 15 treatment cycles for liver cancer; or
  • Other organs or sites will be considered on a case-by-case basis (subject to approval by AXA)
    (Oral drug cycles are calculated monthly, but the specific situation is subject to the actual treatment plan provided by the doctor.)

Once the above conditions are met, you can enjoy premium waiver for the next year (up to a maximum of HKD50,000)8. All matters and disputes regarding premium waivers are subject to the final decision of AXA.

Designated medical insurance plans to enjoy premium waiver:

  • AXA WiseGuard Pro Medical Insurance Plan (Basic Plan or Supplement); or
  • GBA EverGuard Medical Insurance; or
  • Global Elite Health Plan/ Global Elite II Health Plan; or
  • GlobalReach Medical Insurance Plan
Download
Download
AXA Medical Service Network Promotion Leaflet
PDF 2.3 MB

GBA Cancer Medical Concierge Service Network

GBA Endoscopy Medical Concierge Service Network

AXA Health Concierge (New)

For more information, please contact your Financial Consultant or login to Emma by AXA.

Remarks 

  1. AXA reserves the right to change or terminate this value-added service (in whole or in part) and/or amend the relevant general terms and conditions at any time without any prior notice.
  2. GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities are independent third parties and are not agents of AXA. AXA shall not have any obligation or liability whatsoever in relation to the medical services and advices provided by the service providers and their GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities and shall not be responsible for any act or failure to act on the part of GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities are or its personnel (including doctors, nurses, or other medical staff).
  3. The list of GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities will be regularly updated by AXA without any prior notice, but there is no guarantee that the list will always reflect the most current information. Therefore, the seniority and fellowship status of Case Manager may vary.
  4. The hospital stay is arranged by Prosper Health and provided upon request subject to medical necessity.
  5. Once the appointment is confirmed with the Case Manager, free private transportation service between Hong Kong/Macau and selected cities in the Greater Bay Area will be provided to the eligible insured when he/she visits the designated GBA Cancer Healthcare Facilities. The free private transportation service may be modified from time to time at AXA's sole discretion without any notice.
  6. It is only applicable to designated medical insurance plans with the entitled ward class below standard private room and medically necessary hospitalisation.
  7. Only applicable to cross-border drug treatment at designated GBA Cancer Healthcare Facilities.
  8. AXA will confirm that the insured of the designated medical insurance plan policy has completed the designated number of cross-border drug treatments or drug collection courses at designated GBA Cancer Healthcare Facilities. The policy year in which the designated number or cycles is met will be regarded as the "relevant policy year". The company will waive the prevailing annualised premium of the policy year immediately following the relevant policy year (after no claim discount (if any) and before levy, subject to a maximum of HKD50,000 or its equivalent in foreign currency) within 120 days from the date when the number of cancer treatments is confirmed. The Company will credit the waived premium amount to the future premium deposit account ("Account") of the relevant policy, and the Account balance will be used to offset relevant premium on the subsequent premium due date. The waived premium amount or any part thereof shall not be withdrawn from the Account. If the policy of the designated medical insurance plan is terminated, cancelled or not renewed for whatever reason, the unused waived premium amount in the Account will be forfeited and cancelled.
  9. Policyholder of AXA WiseGuard Pro Medical Insurance Plan, Global Elite Health Plan/ Global Elite II Health Plan or GlobalReach Medical Insurance Plan can enjoy HKD2,000 recovery subsidy. AXA reserves the right to make changes to the offer of a recovery subsidy and/or to amend terms and conditions related to the offer of a recovery subsidy at any time without prior notice. In the case of a dispute, the decision of AXA shall be final and conclusive. The recovery subsidy will be sent by registered mail to the policyholder’s last known correspondence address of the relevant policy on AXA’s record within one month from completing the specified number of cross-border drug treatments or drug collection treatment cycles, and cannot be exchanged or redeemed for cash under any circumstances. The relevant policy must remain in force at the time when the recovery subsidy is sent. The recovery subsidy will not be replaced if it is lost or damaged. Recovery subsidy is provided by the third-party provider. AXA shall have no obligations or liabilities whatsoever in relation to the goods and/ or service(s) (including, without limitation, their quality and supply) provided by the selected merchant.
  10. The availability of the cashless arrangement is provided by Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and designated medical institutions (no need to pay deposit upon admission and enjoy cashless arrangement for eligible expenses at discharge) is subject to (a) pre-approval (if applicable), applicable benefit limits, deductible (if any) and exclusions under the relevant terms and benefits of the policy; and (b) acceptance of the cashless arrangement by GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and designated medical institutions. The approval of the cashless arrangement is subject to the final decision of AXA. If applicable, the cashless arrangement is available to GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and designated medical institutions in mainland China. The provision of the cashless arrangement from GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager and designated medical institutions shall not be deemed as an admission of our liability to pay and/or reimburse the policyholder under the policy or a waiver of any breach of the terms and benefits of the policy. The final claim decision will be determined by the medical information, and the benefits shall be payable subject to the applicable benefit limits of the chosen benefit level.
  11. The list of designated medical institutions /designated network healthcare facilities may be revised from time to time at AXA’s sole discretion without any notice. AXA does not guarantee that the list always reflects the most up-to-date information.
  12. Early check-in to a standard private room the day before your admission is only applicable for conducting colonoscopy or gastroscopy and colonoscopy at the same time.
  13. Free shuttle bus service and standard private room are provided by designated GBA Healthcare Facilities. AXA shall not have any obligation or liability whatsoever in relation to the above services provided by the GBA Healthcare Facilities and shall not be responsible for any act or failure to act on the part of GBA Healthcare Facilities.
  14. Policyholder of AXA WiseGuard Pro Medical Insurance Plan, AXA WiseGuard Medical Insurance Plan or Smart Medicare can enjoy HKD1,000 voucher. PoIicyholder of Global Elite Health Plan/ Global Elite II Health Plan or GlobalReach Medical Insurance Plan can enjoy HKD 2,000 voucher. AXA reserves the right to make changes to the offer of a voucher and/or to amend terms and conditions related to the offer of a voucher at any time without prior notice. In the case of a dispute, the decision of AXA shall be final and conclusive. The voucher will be sent by registered mail to the policyholder’s last known correspondence address of the relevant policy on AXA’s record within one month of the date of the OGD and/or colonoscopy, and cannot be exchanged or redeemed for cash under any circumstances. The relevant policy must remain in force at the time when the voucher is sent. The voucher will not be replaced if lost or damaged. The voucher is provided by the third-party provider. AXA shall have no obligations or liabilities whatsoever in relation to the goods and/ or service(s) (including, without limitation, their quality and supply) provided by the selected merchant.
  15. You can login to Emma by AXA app or other channels made available by AXA or call AXA Customer Care Hotline to obtain the latest Hong Kong network directory2,3, the list of designated hospitals in Mainland China and the China Hospital Enquiry Hotline. The Hong Kong network directory2,3 , the list of designated hospitals in Mainland China and the China Hospital Enquiry Hotline may change from time to time without any prior notice.
  16. The “Medical Green Pass” is not applicable to eligible persons who suffer from acute illness, have been involved in an accident, or require urgent or immediate medical assistance. AXA will arrange hospitalization or outpatient consultation as soon as practicable but cannot guarantee the specific time available for appointment.
  17. Policyholder of AXA WiseGuard Pro Medical Insurance Plan, AXA WiseGuard Medical Insurance Plan or Smart Medicare may receive a HKD 1,000 voucher. PoIicyholder of Global Elite Health Plan/ Global Elite II Health Plan or GlobalReach Medical Insurance Plan may receive a HKD 2,000 voucher. AXA reserves the right to make changes to the offer of a voucher and/or to amend terms and conditions related to the offer of a voucher at any time without prior notice. In the case of any dispute, the decision of AXA shall be final and conclusive. The voucher will be sent within one month of the date of the cataract surgery by registered mail to the policyholder’s last known correspondence address recorded under a relevant policy based on AXA’s record. The voucher cannot be exchanged or redeemed for cash under any circumstances. The relevant policy must remain in force at the time when the voucher is sent. The voucher will not be replaced if lost or damaged. The voucher is provided by a third-party provider. AXA shall have no obligations or liabilities whatsoever in relation to the goods and/ or service(s) (including, without limitation, their quality and supply) provided by the selected merchant.
  18. The relevant medical services are provided by independent third-party service providers (who are not agents of AXA) designated by AXA from time to time. AXA shall not be liable for any medical services provided by third-party service providers or for any acts or omissions on their part. The third-party service providers shall bear full responsibility and obligations for the relevant medical services and all ancillary services; AXA reserves the right not to be involved in any issues or disputes arising therefrom.
  19. AXA shall have the right to make final decision on pre-approval. Pre-approval is subject to benefit limits, deductibles (if any), and the relevant terms and exclusions under the policy. Claims and/or cashless arrangements are subject to the pre-approved amount. Pre-approval does not represent any final claim settlement, AXA reserves the right to claw back shortfall. Obtaining AXA’s pre-approval shall not be deemed as an admission of our liability to pay and/or reimburse the policyholder under the policy or a waiver or of any breach of terms and benefits of policy. The final claim decision will be determined by the medical information, and the benefits shall be payable subject to the applicable benefit limits of the chosen benefit level.
  20. The discounted outpatient consultations only covers the outpatient consultation fee and does not include the cost of medicines and other medical examinations. Designated medical insurance plans including AXA WiseGuard Pro Medical Insurance Plan, Global Elite Health Plan/ Global Elite II Health Plan, GlobalReach Medical Insurance Plan, MediPartner Health Plan, AXA WiseGuard Medical Insurance and Smart Medicare of insured can enjoy up to 30% off discount on outpatient consultations fees, while its policyholders can enjoy 10% off discount on outpatient consultations fees. Policyholder and insured of AXA Life in-force policies (including Life, Medical, Critical Illness, Savings, Investment Linked policies etc.) and immediate family member can 10% off discount on outpatient consultations fees.
  21. “Immediate family member” refers to the legal spouse, children or parents of the policy insured or policyholder.

Notes

The AXA Life policy (including Life, Medical, Critical Illness, Savings, Investment Linked policies etc.), Employee Benefits insurance package plans are subject to the terms, benefits and exclusions set out in the policy contract. AXA reserves the right to approve any application. This webpage contains general information of the GBA Cancer Medical Concierge Service Network, GBA Endoscopy Medical Concierge Service Network and AXA Health Concierge only and does not constitute any contract between any parties and AXA nor Prosper Health. It is not a policy. For detailed terms, benefits and exclusions of the designated medical insurance plans, please refer to the relevant proposal, product brochures and policy contract, which will be made available by AXA upon request only and does not constitute any contract between any parties and AXA nor Prosper Health. It is not a policy. For detailed terms, benefits and exclusions of the designated medical insurance plans, please refer to the relevant proposal, product brochures and policy contract, which will be made available by AXA upon request.

“AXA” refers to AXA China Region Insurance Company (Hong Kong) Limited.

“Prosper Health” refers to Prosper Health Holding Limited (Incorporated in Hong Kong with limited liability).

(Only for use in Hong Kong Special Administrative Region and Macau Special Administrative Region)

Remark to Videos

AXA China Region Insurance Company (Bermuda) Limited was renamed to AXA China Region Insurance Company (Hong Kong) Limited on 26 January 2026.

GBA Cancer Medical Concierge Service Network (“Cancer Medical Concierge”) extends the specified cancer care to the Greater Bay Area, addressing cross-border healthcare needs with a personalised medical experience. Guided by a dedicated case manager (“Case Manager”), you will gain access to renowned private healthcare facilities across the Greater Bay Area powered by Prosper Health (“GBA healthcare facilities”)2,3, ensuring exceptional, tailored care every step of the way.

Cancer Medical Concierge (powered by Prosper Health)

Premier medical services2,3
  • Access world-class medical services and healthcare teams’ supports across the Greater Bay Area2,3 
  • Receive specialised care during your hospital stay before and after treatment as necessary4  
Dedicated case management2,3 
  • Receive personalised guidance from a Case Manager with over 10 years of medical experience2,3 
  • Gain full support, including second medical opinion, booking assistance in Mainland China, and ongoing follow-ups throughout the various stages of recovery from pre-treatment to treatment, and post-treatment2,3 
Extra care and support
  • Enhance your comfort with free private transportation5 between Hong Kong/Macau and selected cities in the Greater Bay Area, along with a complimentary ward upgraded from specified ward to standard private room6,7 to aid your recovery
  • After completing a certain number of treatment courses, eligible insured of designated medical insurance plans qualify for premium waivers8 which allowing you to focus on your health without worrying about next year’s premium; and enjoy HKD 2,000 recovery subsidy9
Hassle-free cashless arrangement10
  • Case Manager2,3 facilitates cashless arrangement10 on your behalf, and eliminate the need for upfront deposits, making your experience stress-free by removing the burden of immediate costs
A closer look at the care journey

Fighting cancer involves more than just medications and treatments; it also requires professional guidance and  personalised care every step the way.  Watch the video to discover how AXA goes beyond the role of a traditional insurer to deliver an all-in-one, exceptional cancer care experience.

Designated Cancer Healthcare Facilities in the Greater Bay Area11

  • Shenzhen New Frontier United Family Hospital
  • Guangzhou United Family Hospital

Designated Cancer Healthcare Facilities in the Hong Kong11

  • Hong Kong Integrated Oncology Centre

Detailed information and service eligibility are subject to change from time to time at AXA's sole discretion without any notice.

Who is eligible for “Cancer Medical Concierge”? 

Eligible insured* of below medical insurance plans can enjoy “Cancer Medical Concierge”:

  • AXA WiseGuard Pro Medical Insurance Plan; or
  • GBA EverGuard Medical Insurance; or
  • Global Elite Health Plan/ Global Elite II Health Plan; or
  • GlobalReach Medical Insurance Plan; or
  • AXA WiseGuard Medical Insurance※; or
  • Smart Medicare※; or
  • Cancer Therapy Insurance, Cancer Therapy Insurance II and Cancer and Stroke Therapy Insurance※ ; or
  • AXA Employee Benefits Insurance Plan^

*Insured is diagnosed with cancer (it is subject to the actual diagnosis report provided by the doctor and the doctor’s judgment as to whether the patient is suitable for cancer treatment and subject to the final decision of AXA.)

※Cashless arrangement10, recovery subsidy9 and private transportation5 are not applicable to related medical insurance plans

^Private transportation5, complimentary ward upgraded from specified ward to standard private room6,7 and recovery subsidy9 are not applicable to Employee Benefits insurance package protection plans

Premium waivers

Insured is required to complete at least the following number of cross-border drug treatments or drug collection courses at the designated GBA Cancer Healthcare Facilities:

  • 10 treatment cycles for breast cancer; or
  • 5 treatment cycles for lung cancer; or
  • 10 treatment cycles for colorectal cancer; or
  • 15 treatment cycles for liver cancer; or
  • Other organs or sites will be considered on a case-by-case basis (subject to approval by AXA)
    (Oral drug cycles are calculated monthly, but the specific situation is subject to the actual treatment plan provided by the doctor.)

Once the above conditions are met, you can enjoy premium waiver for the next year (up to a maximum of HKD50,000)8. All matters and disputes regarding premium waivers are subject to the final decision of AXA.

Designated medical insurance plans to enjoy premium waiver:

  • AXA WiseGuard Pro Medical Insurance Plan (Basic Plan or Supplement); or
  • GBA EverGuard Medical Insurance; or
  • Global Elite Health Plan/ Global Elite II Health Plan; or
  • GlobalReach Medical Insurance Plan
Download
Download
AXA Medical Service Network Promotion Leaflet
PDF 2.3 MB

GBA Endoscopy Medical Concierge Service Network (“Endoscopy Medical Concierge”) extends the Oesophagogastroduodenoscopy (“OGD”) and/or Colonoscopy care to the Greater Bay Area, addressing cross-border healthcare needs with a considerate and excellent medical experience. You will gain access to renowned private healthcare facilities across the Greater Bay Area (“GBA Healthcare Facilities”) 2,3.

Endoscopy medical concierge

One-stop online service
  • Make an appointment for consultation by AXA Health Concierge hotline
  • Provide you with online medical consultation and appointment for admission12
Additional support and benefits
  • Free shuttle bus to and from designated medical institution and Futian Port13
  • Early check-in to a standard private room12,13 the day before your endoscopy, regardless of coverage level
  • After completing endoscopy treatment, you can enjoy additional HKD1,000 to HKD2,000 gift voucher rebate14 according to your insurance plan
Hassle-Free cashless arrangement10
  • Facilitate cashless arrangement10 on your behalf and eliminate the need for upfront deposits, making your experience stress-free by removing the burden of immediate costs
A closer look at the care journey

Healthcare today emphasises efficiency, but what truly matters is caring for every detail and every step of the medical journey. Watch now to discover how AXA seamlessly integrates professional medical care with a smooth journey — transforming endoscopy into a healing experience for both body and mind.

Designated Healthcare Facilities in the Greater Bay Area11

  • Shenzhen New Frontier United Family Hospital

Detailed information and service eligibility are subject to change from time to time at AXA's sole discretion without any prior notice.

Who is eligible for “Endoscopy Medical Concierge”?

Eligible insured* of designated medical insurance plans can enjoy “Endoscopy Medical Concierge”:

  • AXA WiseGuard Pro Medical Insurance Plan; or
  • GBA EverGuard Medical Insurance^; or
  • Global Elite Health Plan/ Global Elite II Health Plan; or
  • GlobalReach Medical Insurance Plan; or
  • AXA WiseGuard Medical Insurance; or
  • Smart Medicare; or
  • AXA Employee Benefits Insurance Plan^

*Insured is subject to the actual diagnosis report provided by the doctor and the doctor’s judgment as to whether the patient is suitable for endoscopy treatment and subject to the final decision of AXA.

^Gift voucher rebate14 do not apply to such medical insurance plan and Employee Benefits insurance package protection plans

Download
Download
AXA Medical Service Network Promotion Leaflet
PDF 2.3 MB
Outpatient consultations discount

1. Discounted outpatient consultations20

  • Eligible persons can enjoy discounted outpatient consultations18 at designated network healthcare facilities11,15
  • Insured of designated AXA medical insurance plans can enjoy up to 30% off discount on outpatient consultations fees, while their policyholders can enjoy 10% off discount on outpatient consultations fees
  • Insured/ policyholders of other non-designated AXA medical insurance plans (including life, critical illness, savings, investment-linked policies, etc.) can enjoy 10% off discount on outpatient consultations fees

2. Gifts of love

  • Discounted outpatient consultations18 are also extended to immediate family member21 of eligible AXA customers
  • Immediate family member21 of AXA Life insured/ policyholders (including Life, Medical, Critical Illness, Savings, Investment Linked policies etc.) can enjoy 10% off discount on outpatient consultations fees by simply online registration
How can immediate family member21 of eligible AXA customers enjoy the discounted outpatient consultations20?

1. Service registration

  • Download/log in to Emma by AXA to register and enter the invitation code

2. Welcome email

  • After successful registration and service is activated, you will receive a welcome email and AXA health card from AXA Health Concierge

3. Use of service

  • You can make appointment directly with our designated network healthcare facilities11,15 and present the AXA health card at the time of consultation to enjoy discounted outpatient consultations
Who can enjoy the "discounted outpatient consultations"?

From 28 July 2025, policyholder and insured of AXA Life in-force policies (including Life, Medical, Critical Illness, Savings, Investment Linked policies etc.) and immediate family member21 of the policyholder and insured of the above-mentioned in-force policies can apply to enjoy the " discounted outpatient consultations "!

In moments of anxiety, AXA Health Concierge can provide you with Medical Green Pass and discounted outpatient consultations at designated network healthcare facilities in Hong Kong and Mainland China15. You only need to make appointment through hotline to enjoy the priority arrangements for appointments of medical consultations and/or hospitalization at designated network healthcare facilities in Hong Kong and Mainland China! The Medical Green Pass provides you with one-stop medical appointment services, allowing you to get treatment faster, avoiding long waiting times and cumbersome appointment procedures.

AXA Health Concierge

Medical Green Pass16
  • Priority arrangements for appointments are applicable to over 2,000 network healthcare facilities15 among Hong Kong and Mainland China
  • AXA Signature Network2,3 has a vast and diverse network of experienced network healthcare facilities. It covers more than 500 experienced network doctors2,3 and more than 30 medical and surgical specialties
  • Arrange to be admitted to a designated hospital2,3 or receive outpatient services2,3 as soon as possible. The network healthcare facilities will provide relevant treatment as needed
  • Shorten waiting time and cumbersome appointment procedures, so that you can get treatment faster
Professional medical advice
  • AXA Health Concierge can handle questions about your health condition with professional knowledge and provide health related information
  • If needed, AXA Health Concierge can help suggest specialist doctors in a timely manner, assist you in obtaining a second medical opinion, and provide support case management during the recovery process
Cross-border medical service network
  • AXA Health Concierge helps you obtain world-class medical services2 and professional medical team3 support in cities in the Greater Bay Area
  • Help you connect to the cross-border medical service network3 which the professional medical advice2 can span across China and Hong Kong
Cataract treatment18 network
  • Carefully selected by AXA Health Concierge, the designated medical institutions11 with professional medical teams and technology for cataract treatment18 provide you with options for high-quality cataract consultation, examination, and treatment, reassuring your health protection coverage
  • The designated medical institutions11 can assist you in applying for pre-approval19 and organizing cashless arrangement10 for subsequent examinations and/or treatment, reducing your financial burden and allowing you to receive treatment with peace of mind
  • After completing cataract treatment18, you may receive a gift voucher of HKD 1,000 or HKD 2,000 (subject to your insurance plan17)
Minor skin surgery+18 network
  • The designated medical institutions11 carefully selected by AXA Health Concierge are equipped with professional medical experts and facilities for minor skin surgery+18 to provide you with reliable and high-quality treatment options, making your health protection coverage more comprehensive
  • The designated medical institutions11 can assist you in applying for pre-approval19 and organizing cashless arrangement10 for subsequent examinations and/or treatment, offering a more relaxed experience to you
  • Once you have obtained AXA’s pre-approval19 and undergo minor skin surgery+18 at a designated medical institution11, your claim settlement is guaranteed up to the pre-approved amount19, making your claims process more hassle-free

+Minor skin surgery refers to wart removal surgery performed by registered doctors18

How to enjoy the AXA Health Concierge services?

Eligible insured can log in to Emma by AXA to check the service hotline number

Who can enjoy the " AXA Health Concierge " services?

Eligible insured of below medical insurance plans can enjoy “AXA Health Concierge” services:

  • AXA WiseGuard Pro Medical Insurance Plan; or
  • GBA EverGuard Medical Insurance#; or
  • Global Elite Health Plan/ Global Elite II Health Plan; or
  • GlobalReach Medical Insurance Plan; or
  • MediPartner Health Plan^, #; or
  • AXA WiseGuard Medical Insurance^; or
  • Smart Medicare^; or
  • AXA Employee Benefits members※, #

#Cataract treatment network and minor skin surgery network are not applicable to such medical insurance plans

^Cashless arrangement10 is not applicable to related medical insurance plans

※Medical Green Pass16 is not applicable to Employee Benefits insurance package protection plans

Enjoy up to 30% off of outpatient consultations discount
  1. AXA reserves the right to change or terminate this value-added service (in whole or in part) and/or amend the relevant general terms and conditions at any time without any prior notice.
  2. GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities are independent third parties and are not agents of AXA. AXA shall not have any obligation or liability whatsoever in relation to the medical services and advices provided by the service providers and their GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities and shall not be responsible for any act or failure to act on the part of GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities are or its personnel (including doctors, nurses, or other medical staff).
  3. The list of GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities will be regularly updated by AXA without any prior notice, but there is no guarantee that the list will always reflect the most current information. Therefore, the seniority and fellowship status of Case Manager may vary.
  4. The hospital stay is arranged by Prosper Health and provided upon request subject to medical necessity.
  5. Once the appointment is confirmed with the Case Manager, free private transportation service between Hong Kong/Macau and selected cities in the Greater Bay Area will be provided to the eligible insured when he/she visits the designated GBA Cancer Healthcare Facilities. The free private transportation service may be modified from time to time at AXA's sole discretion without any notice.
  6. It is only applicable to designated medical insurance plans with the entitled ward class below standard private room and medically necessary hospitalisation.
  7. Only applicable to cross-border drug treatment at designated GBA Cancer Healthcare Facilities.
  8. AXA will confirm that the insured of the designated medical insurance plan policy has completed the designated number of cross-border drug treatments or drug collection courses at designated GBA Cancer Healthcare Facilities. The policy year in which the designated number or cycles is met will be regarded as the "relevant policy year". The company will waive the prevailing annualised premium of the policy year immediately following the relevant policy year (after no claim discount (if any) and before levy, subject to a maximum of HKD50,000 or its equivalent in foreign currency) within 120 days from the date when the number of cancer treatments is confirmed. The Company will credit the waived premium amount to the future premium deposit account ("Account") of the relevant policy, and the Account balance will be used to offset relevant premium on the subsequent premium due date. The waived premium amount or any part thereof shall not be withdrawn from the Account. If the policy of the designated medical insurance plan is terminated, cancelled or not renewed for whatever reason, the unused waived premium amount in the Account will be forfeited and cancelled.
  9. Policyholder of AXA WiseGuard Pro Medical Insurance Plan, Global Elite Health Plan/ Global Elite II Health Plan or GlobalReach Medical Insurance Plan can enjoy HKD2,000 recovery subsidy. AXA reserves the right to make changes to the offer of a recovery subsidy and/or to amend terms and conditions related to the offer of a recovery subsidy at any time without prior notice. In the case of a dispute, the decision of AXA shall be final and conclusive. The recovery subsidy will be sent by registered mail to the policyholder’s last known correspondence address of the relevant policy on AXA’s record within one month from completing the specified number of cross-border drug treatments or drug collection treatment cycles, and cannot be exchanged or redeemed for cash under any circumstances. The relevant policy must remain in force at the time when the recovery subsidy is sent. The recovery subsidy will not be replaced if it is lost or damaged. Recovery subsidy is provided by the third-party provider. AXA shall have no obligations or liabilities whatsoever in relation to the goods and/ or service(s) (including, without limitation, their quality and supply) provided by the selected merchant.
  10. The availability of the cashless arrangement is provided by Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and designated medical institutions (no need to pay deposit upon admission and enjoy cashless arrangement for eligible expenses at discharge) is subject to (a) pre-approval (if applicable), applicable benefit limits, deductible (if any) and exclusions under the relevant terms and benefits of the policy; and (b) acceptance of the cashless arrangement by GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and designated medical institutions. The approval of the cashless arrangement is subject to the final decision of AXA. If applicable, the cashless arrangement is available to GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and designated medical institutions in mainland China. The provision of the cashless arrangement from GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager and designated medical institutions shall not be deemed as an admission of our liability to pay and/or reimburse the policyholder under the policy or a waiver of any breach of the terms and benefits of the policy. The final claim decision will be determined by the medical information, and the benefits shall be payable subject to the applicable benefit limits of the chosen benefit level.
  11. The list of designated medical institutions /designated network healthcare facilities may be revised from time to time at AXA’s sole discretion without any notice. AXA does not guarantee that the list always reflects the most up-to-date information.
  12. Early check-in to a standard private room the day before your admission is only applicable for conducting colonoscopy or gastroscopy and colonoscopy at the same time.
  13. Free shuttle bus service and standard private room are provided by designated GBA Healthcare Facilities. AXA shall not have any obligation or liability whatsoever in relation to the above services provided by the GBA Healthcare Facilities and shall not be responsible for any act or failure to act on the part of GBA Healthcare Facilities.
  14. Policyholder of AXA WiseGuard Pro Medical Insurance Plan, AXA WiseGuard Medical Insurance Plan or Smart Medicare can enjoy HKD1,000 voucher. PoIicyholder of Global Elite Health Plan/ Global Elite II Health Plan or GlobalReach Medical Insurance Plan can enjoy HKD 2,000 voucher. AXA reserves the right to make changes to the offer of a voucher and/or to amend terms and conditions related to the offer of a voucher at any time without prior notice. In the case of a dispute, the decision of AXA shall be final and conclusive. The voucher will be sent by registered mail to the policyholder’s last known correspondence address of the relevant policy on AXA’s record within one month of the date of the OGD and/or colonoscopy, and cannot be exchanged or redeemed for cash under any circumstances. The relevant policy must remain in force at the time when the voucher is sent. The voucher will not be replaced if lost or damaged. The voucher is provided by the third-party provider. AXA shall have no obligations or liabilities whatsoever in relation to the goods and/ or service(s) (including, without limitation, their quality and supply) provided by the selected merchant.
  15. You can login to Emma by AXA app or other channels made available by AXA or call AXA Customer Care Hotline to obtain the latest Hong Kong network directory2,3, the list of designated hospitals in Mainland China and the China Hospital Enquiry Hotline. The Hong Kong network directory2,3 , the list of designated hospitals in Mainland China and the China Hospital Enquiry Hotline may change from time to time without any prior notice.
  16. The “Medical Green Pass” is not applicable to eligible persons who suffer from acute illness, have been involved in an accident, or require urgent or immediate medical assistance. AXA will arrange hospitalization or outpatient consultation as soon as practicable but cannot guarantee the specific time available for appointment.
  17. Policyholder of AXA WiseGuard Pro Medical Insurance Plan, AXA WiseGuard Medical Insurance Plan or Smart Medicare may receive a HKD 1,000 voucher. PoIicyholder of Global Elite Health Plan/ Global Elite II Health Plan or GlobalReach Medical Insurance Plan may receive a HKD 2,000 voucher. AXA reserves the right to make changes to the offer of a voucher and/or to amend terms and conditions related to the offer of a voucher at any time without prior notice. In the case of any dispute, the decision of AXA shall be final and conclusive. The voucher will be sent within one month of the date of the cataract surgery by registered mail to the policyholder’s last known correspondence address recorded under a relevant policy based on AXA’s record. The voucher cannot be exchanged or redeemed for cash under any circumstances. The relevant policy must remain in force at the time when the voucher is sent. The voucher will not be replaced if lost or damaged. The voucher is provided by a third-party provider. AXA shall have no obligations or liabilities whatsoever in relation to the goods and/ or service(s) (including, without limitation, their quality and supply) provided by the selected merchant.
  18. The relevant medical services are provided by independent third-party service providers (who are not agents of AXA) designated by AXA from time to time. AXA shall not be liable for any medical services provided by third-party service providers or for any acts or omissions on their part. The third-party service providers shall bear full responsibility and obligations for the relevant medical services and all ancillary services; AXA reserves the right not to be involved in any issues or disputes arising therefrom.
  19. AXA shall have the right to make final decision on pre-approval. Pre-approval is subject to benefit limits, deductibles (if any), and the relevant terms and exclusions under the policy. Claims and/or cashless arrangements are subject to the pre-approved amount. Pre-approval does not represent any final claim settlement, AXA reserves the right to claw back shortfall. Obtaining AXA’s pre-approval shall not be deemed as an admission of our liability to pay and/or reimburse the policyholder under the policy or a waiver or of any breach of terms and benefits of policy. The final claim decision will be determined by the medical information, and the benefits shall be payable subject to the applicable benefit limits of the chosen benefit level.
  20. The discounted outpatient consultations only covers the outpatient consultation fee and does not include the cost of medicines and other medical examinations. Designated medical insurance plans including AXA WiseGuard Pro Medical Insurance Plan, Global Elite Health Plan/ Global Elite II Health Plan, GlobalReach Medical Insurance Plan, MediPartner Health Plan, AXA WiseGuard Medical Insurance and Smart Medicare of insured can enjoy up to 30% off discount on outpatient consultations fees, while its policyholders can enjoy 10% off discount on outpatient consultations fees. Policyholder and insured of AXA Life in-force policies (including Life, Medical, Critical Illness, Savings, Investment Linked policies etc.) and immediate family member can 10% off discount on outpatient consultations fees.
  21. “Immediate family member” refers to the legal spouse, children or parents of the policy insured or policyholder.

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AXA China Region Insurance Company (Bermuda) Limited was renamed to AXA China Region Insurance Company (Hong Kong) Limited on 26 January 2026.