AXA Partnership Program with Chow Tai Fook
AXA General Insurance Hong Kong Limited (“AXA”) and Chow Tai Fook Jewellery Company Limited (“CTF”) have launched the first-in-market Chow Tai Fook “T MARK” Private Jewellery Insurance mobile application platform in the T MARK Mobile App in Hong Kong. This innovative insurance platform is specially designed for the customers of selected Chow Tai Fook “T MARK” jewellery (the “Jewellery”). With just a few easy steps, you can easily manage your jewellery insurance through the T MARK Mobile App and AXA will make sure you are in peace of mind throughout the jewellery protection journey.
This insurance is underwritten by AXA which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. Eternal Brim Luxury Agency Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an appointed insurance agent for AXA to distribute this insurance in Hong Kong.
Welcome Offer
Chow Tai Fook offers to pay the first 12-month premium (the “Offer” upon purchase of selected T MARK jewellery and application for a 12-month insurance worldwide coverage through T MARK Mobile App.
Only available for the application completed within 30 calendar days from the date of purchase of eligible Jewellery and successfully approved by AXA.
This welcome offer is made available by Chow Tai Fook and is subject to the Terms and Conditions.
Chow Tai Fook Jewellery Company Limited is not authorised or regulated by the Insurance Authority of Hong Kong. All enquiries concerning the insurance should be directed to AXA or its appointed insurance agent, Eternal Brim Luxury Agency Limited.
Coverage of Benefits
- Accidental total loss of the whole Jewellery
- Accidental loss to a pair, set or part of Jewellery
- Worldwide coverage during travel
- Burglary
- Theft
- Robbery
T MARK Mobile App “INSURANCE” digital platform
You can access your policy information anytime, anywhere and perform functions such as application*, change of insurance details, submit & track claims, cancellation, manage your renewal and much more.
The application must be made through T MARK Mobile App and the applicant must meet the eligibility criteria as below:
- at least 18 years old;
- Hong Kong identity card holder;
- residing in Hong Kong;
- living in a legal concrete building structure for domestic and residential purposes;
- submit the application within Hong Kong territory.
T MARK Mobile App "INSURANCE" Key Functions
Insurance Application
Submit application and track the result
Change of Insurance Details
Submit change of insurance details request and track the approval result
Report a Claim
Submit the claim and track the claim progress
Cancel the Policy
Submit the cancellation request and track the approval result
Renewal
View renewal notice and pay renewal premium and premium levy
Easy 4 steps for “APPLY INSURANCE”
1
Step 1
Go to "Apply Insurance"
2
Step 2
Enter Insured details
3
Step 3
Confirm and submit application
4
Step 4
You will be notified of the application result by SMS and through the App within 5 business days
Easy 5 steps for “REPORT A CLAIM”
1
Step 1
Go to “REPORT A CLAIM”
2
Step 2
Submit your claim within 7 days from the incident and attach with all the required documents
3
Step 3
AXA to examine claim incident and you will be notified of the result by SMS or through App within 5 business days
4
Step 4
Upon received claim approval, please walk into the designated CTF retail store to purchase the replacement within 30 calendar days
5
Step 5
AXA to issue claim settlement cheque
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Contact Us
| Contact | (852) 3702 2917 |
| axa-ctf@axa.com.hk | |
| Address | 5/F, AXA Southside, 38 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong |
| Business Hour | Monday to Friday: 9:00am – 1:00pm, 2:00pm – 5:30pm |
| (except Public Holidays) |
Further Information
| Policy coverage enquiries | (852) 3702 2917 |
| Claim enquiries | (852) 3702 2895 |
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