Commercial Motor

Once all required documents are received, your claim will be processed within 7 working days.

How to submit your claim via email?

1. Gather all the details and evidence regarding the accident such as photographs and witness statements

2. Download and complete relevant claim form(s)

3. Submit completed claim form(s) together with all supporting document(s) and evidence within 7 days of the accident

4. Once all required documents are received, your claim will be processed within 7 working days

5. Settlement letter and/or email will be sent to you once your claim is approved

Email Submission

Which claim form(s) do you need to download?

Motor Insurance Claim Form
Download
Letter of Authorization
Download

What supporting document(s) you need to submit?

AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.

Supporting Document(s) Checklist

Claim Support

Email us

motor.claims@axa.com.hk

Call us

(852) 2523 3061

Remarks