Download and complete claim form(s)
Prepare all the supporting document(s)
Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/treatment
Upon receipt of all required documents, we will process your claim within 7 working days
Settlement letter and/ or email will be issued to you after approval
Download Emma by AXA app to enjoy the convenience of submitting your claims online.
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Additional documents (if applicable):
Telephone: (852) 2802 2812
Mail: Customer Service Centre, Suite 2001, 20/F, Tower Two Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.