1

Beneficiary to download and complete the claim form(s)

2

Beneficiary to prepare all the supporting document(s)

3

Beneficiary to submit completed claim form(s) with all supporting document(s) within 90 days

4

AXA will review and process your claim submission within 5 to 7 working days

5

Settlement letter and/ or email will be issued to beneficiary after approval

CLAIMS FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST

Basic documents:

  1. Death Claim Form I
  2. Death Claim Form II (if death occurred within 2 years from the date of policy issue or reinstatement, whichever is later)
  3. Copy of ID or passport of the Insured/Policy Owner (if not provided before)
  4. Copy of ID or passport of the Beneficiary
  5. Proof of relationship between the Insured and the Beneficiary (e.g. Marriage Certificate, Birth Certificate)
  6. Original Death Certificate

Additional documents (if applicable):

  1. Original Notarial Death Certificate (if death occurred in Mainland China)
  2. Cancellation of HKID confirmation note from Immigration Department (if death occurred outside Hong Kong)
  3. Proof of household registration cancellation (for Mainland China visitors/Taiwan citizens)
  4. IRS Form W-8 (for non-US entity/trust)/IRS Form W-9 (for US entity/trust)
  5. Supplement with Tax Residency Self-Certification for Non-Individual (For Claims)
  6. Police Report/Traffic Accident Report (Accidental death or unnatural cause of death)
  7. Post Mortem or Coroner's Report (Accidental death or unnatural cause of death)
CLAIMS SUBMISSION
  1. By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form.
  2. Through Financial consultant assistance: Submit the completed claim form(s) with all supporting document(s) to your financial consultant.

Contact Information

Telephone: (852) 2802 2812

Email: cs@axa.com.hk

Mail: Customer Service Centre, Suite 2001, 20/F, Tower Two Times Square, 1 Matheson Street, Causeway Bay, Hong Kong

Remarks:

If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.