Death
Once all required documents are received, your claim will be processed within 7 working days. How can I look up my plan details?
How to submit your claim via post?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How can I look up my plan details?
There are two ways you can do this:
Get in touch with our customer service
- Call our Customer Service hotline
- Get prepare your policy details e.g. policy number, we can help you from there
Check your details via Emma by AXA
- Log in to EMMA by AXA and you can look up any details about your existing plan(s)
- If you don't have Emma by AXA, you can download it via App Store or Google Play.
How to submit your claim via post?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit claim via financial consultant?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
How to submit claim via financial consultant?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
Follow AXA
