(Group Medical Insurance / SmartCare Entrepreneur/ SelectCare / CORProtect / InternationalExclusive)

1

Download and complete the claim form(s)

2

Prepare all the supporting document(s)

3

Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/treatment

4

AXA will review and process your claim submission within 5 to 7 working days

5

Settlement letter and/or email will be issued to you after approval

CLAIMS FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST
  1. Dental Claim Form(s) completed by yourself and your attending dentist
  2. Original payment receipt(s) of medical expenses (including deposit receipt)
  3. Settlement advice from other insurer (if applicable)

Remarks: Please keep all damaged property available for inspection by insurers.

CLAIMS SUBMISSION
  1. By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form
  2. (For InternationalExclusive only) By email: Send the completed form(s) with all supporting documents to heathcare@axa.com.hk

Contact Information

Contact for Group Medical Insurance

Policy No. starting with 1: (852) 2523 3061

Policy No. starting with 0/4/7: (852) 2519 1166

Email: employee.benefits@axa.com.hk

 Contact for SmartCare Entrepreneur

Telephone: (852) 2523 3061

Email: healthcare@axa.com.hk

 Contact for SelectCare / CORProtect

Telephone: (852) 2519 1166

Email: employee.benefits@axa.com.hk

Contact for InternationalExclusive

Telephone: (852) 2867 8686

Email: healthcare@axa.com.hk

Remarks:

If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.