(SmartCare Shield / SmartCare Prime / Personal Accident)
Download and complete the claim form(s)
Prepare all the supporting document(s)
Submit claim form(s) with all supporting document(s) within 90 days
Upon receipt of all required documents, we will process your claim within 7 working days
Settlement letter and/or email will be issued to you after approval
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Additional documents (if applicable):
For accident medical expenses & daily hospital cash claim if hospitalized in Hong Kong public hospital:
For permanent disability claims:
For death claims:
For work related situation:
By email*: Send the completed form(s) with all supporting documents to email@example.com
If you need any assistance, please feel free to contact us by:
Telephone: (852) 2523 3061
*For medical expense claims, please submit the claim form(s) and original receipt(s) to us in hardcopy.
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.