Hospitalisation & Surgical Insurance
Submitting you claim is simple - 7 days are all it takes to hear back from us. How can I look up my plan details?
Please select your insurance plan:
How can I look up my plan details?
There are two ways you can do this:
Get in touch with our customer service
- Call our Customer Service hotline
- Get prepare your policy details e.g. policy number, we can help you from there
Check your details via Emma by AXA
- Log in to EMMA by AXA and you can look up any details about your existing plan(s)
- If you don't have Emma by AXA, you can download it via App Store or Google Play.
How to submit your claim via post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
Claim Support
How to submit your claim via post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via email?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
How to submit your claim via email?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
Claim Support
How to submit your claim via post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Download and complete claim form(s)
2. Prepare all the supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
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