(Group Medical Insurance / SmartCare Entrepreneur / SelectCare / CORProtect / InternationalExclusive)


Download and complete the claim form(s)


Prepare all the supporting document(s)


Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/treatment


Upon receipt of all required documents, we will process your claim within 7 working days


Settlement letter and/or email will be issued to you after approval


Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.

Basic documents:

  1. Completed Hospitalisation and Surgical Claim Form(s) with all details filled out by you and your attending doctor
  2. Original payment receipt(s), including deposit receipt(s)
  3. Copy of statement(s) with breakdown of hospital charges, including daily fees, meals and package charges

Additional documents (if applicable):

  1. Copy of reports for histopathology/endoscopic/diagnostic/laboratory tests
  2. Copy of operating theatre summary report(s)
  3. Referral letters from any specialist doctors
  1. By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form
  2. (For InternationalExclusive only) By email: Send the completed form(s) with all supporting document(s) to heathcare@axa.com.hk

Contact Information

Contact for Group Medical Insurance

Policy No. starting with 1: (852) 2523 3061

Policy No. starting with 0/4/7: (852) 2519 1166

Email: employee.benefits@axa.com.hk

 Contact for Group SmartCare

Telephone: (852) 2523 3061

Email: healthcare@axa.com.hk

 Contact for SelectCare / CORProtect

Telephone: (852) 2519 1166

Email: employee.benefits@axa.com.hk

Contact for InternationalExclusive

Telephone: (852) 2867 8686

Email: healthcare@axa.com.hk


If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.