(Smart Medical / HealthPak / HealthSure Hospital Income Plan / MediPartner Health Plan / Hospitalisation Benefit )
Download and complete claim form(s)
Prepare all the supporting document(s)
Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/treatment
AXA will review and process your claim submission within 5 to 7 working days
Settlement letter and/ or email will be issued to you after approval
Download Emma by AXA app to enjoy the convenience of submitting your claims online.
Individual insurance medical claims, the claim amount can be up to HKD25,000(subject to your policy eligibility).
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Additional documents (if applicable):
For HealthSure Hospital Income Plan only:
Telephone: (852) 2802 2812
Mailing Address: Customer Service Centre, Suite 2001, 20/F, Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.