(Group Medical Insurance / SmartCare Entrepreneur / SelectCare / CORProtect / InternationalExclusive)

1

Download and complete the claim form(s)

2

Prepare all the supporting document(s)

3

Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/treatment

4

AXA will review and process your claim submission within 5 to 7 working days

5

Settlement letter and/or email will be issued to you after approval

EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA APP!

Download Emma by AXA app to enjoy the convenience of submitting your claims online.

Submit all required document(s) and your claims will be processed within 7 working days.

Applicable to 11 consultation types incurred in Hong Kong for outpatient with claim amount up to HKD2,000(subject to your policy eligibility).

Click "DOWNLOAD EMMA by AXA APP" to download the app
Fill-in the form(s) in Emma by AXA
Upload the supporting document(s)
Claim review and settlement
CLAIM FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST

Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.

  1. Completed Outpatient Claim Form(s) with all details filled out
  2. Original payment receipt(s) showing the name of the patient, date of consultation, diagnosis, breakdown of charges, and the official stamp of the service provider(s) or signature of the attending doctor(s)
  3. Copy of referral letter(s)/prescription(s) from a registered doctor (if applicable)
CLAIMS SUBMISSION
  1. Through Emma by AXA app: Fill-in the form(s) and upload the supporting document(s) in Emma by AXA app
  2. By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form
  3. (For InternationalExclusive only) By email: Send the completed claim form(s) with all supporting document(s) to heathcare@axa.com.hk

Contact Information

Contact for Group Medical Insurance
Policy No. starting with 1: (852) 2523 3061
Policy No. starting with 0/4/7: (852) 2519 1166
Email: employee.benefits@axa.com.hk

Contact for SmartCare Entrepreneur
Telephone: (852) 2523 3061
Email: healthcare@axa.com.hk

Contact for SelectCare / CORProtect
Telephone: (852) 2519 1166
Email: employee.benefits@axa.com.hk

Contact for InternationalExclusive
Telephone: (852) 2867 8686
Email: healthcare@axa.com.hk

Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.