(Group Medical Insurance / SmartCare Entrepreneur / SelectCare / CORProtect / InternationalExclusive)
Download and complete the claim form(s)
Prepare all the supporting document(s)
Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/treatment
Upon receipt of all required documents, we will process your claim within 7 working days
Settlement letter and/or email will be issued to you after approval
Download Emma by AXA app to enjoy the convenience of submitting your claims online.
Submit all required document(s) and your claims will be processed within 7 working days.
Applicable to 11 consultation types incurred in Hong Kong for outpatient (subject to your policy eligibility).
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Contact for Group Medical Insurance
Policy No. starting with 1: (852) 2523 3061
Policy No. starting with 0/4/7: (852) 2519 1166
Contact for SmartCare Entrepreneur
Telephone: (852) 2523 3061
Contact for SelectCare / CORProtect
Telephone: (852) 2519 1166
Contact for InternationalExclusive
Telephone: (852) 2867 8686
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.