(SmartCare / PortaProtection)
1
Download and complete the claim form(s)
2
Prepare all the supporting document(s)
3
Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/treatment
4
Upon receipt of all required documents, we will process your claim within 7 working days
5
Settlement letter and/ or email will be issued to you after approval
CLAIMS FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST
- Completed Outpatient Claim Form(s) with all details filled out
- Original payment receipt(s) showing the name of the patient, date(s) of consultation, diagnosis, breakdown of charges, and the official stamp of the service provider(s) or signature of the attending doctor(s)
- Copy of referral letter(s)/prescription(s) by a registered doctor (if applicable)
CLAIMS SUBMISSION
- By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form
Contact Information
For SmartCare
Telephone: (852) 2523 3061
Email: healthcare@axa.com.hk
For PortaProtection
Telephone : (852) 2519 1281
Email : porta@axa.com.hk
Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
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