1

Download and complete the claim form(s)

2

Prepare all the supporting document(s)

3

Submit claim form(s) with all supporting document(s)

4

AXA will review and process your claim submission within 5 to 7 working days

5

Settlement letter and/ or email will be issued to you after approval

CLAIMS FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST

Please keep the claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.

  1. Submit a completed Third Party Liability Claim Form with detailed description of the incident irrespective of a third-party settlement
  2. A copy of the internal incident report from the building management. (if applicable, please also detail any remedial action taken after the incident.)
  3. Photos showing the scene of the accident and the extent of third-party property damage and/or bodily injury, (if applicable)
  4. Any third-party correspondence, summons or writs. Please note that any such correspondence should be forwarded to us immediately unanswered.

Remarks:

  • No liability should be admitted or offered or promise of payment made to the third party without the approval from the insurer.
CLAIMS SUBMISSION
  1. By email: Send the completed claim form(s) with all supporting document(s) to liability.claims@axa.com.hk.
  2. By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form

Contact Information
Telephone: (852) 2523 3061
Email: axagi@axa.com.hk

Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.