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AXA Business Insurance allows business owners to claim various lost including commercial motor, property, third party liability etc, Click to find out more.

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Claim Support

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If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click<a target='_self' href='https://www.axa.com.hk/en/contact-us/give-us-feedback/claims-appeal'> here</a> for details.

How to submit your claim via email?

1. Download and complete claim form(s)2. Prepare all supporting document(s)3. Submit completed claim form(s) together with all supporting document(s) within 30 days to liability.claims@axa.com.hk4. Once all required documents are received, your claim will be processed within 7 working days5. Settlement letter and/or email will be sent to you once your claim is approved

Email Submission

Which claim form(s) do you need to download?

third+party+insurance+claim+form_1020_unsecured.pdf

AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.

What supporting document(s) you need to submit?

<ul><li>Submit a completed Third Party Liability Claim Form with detailed description of the incident irrespective of a third-party settlement</li><li>A copy of the internal incident report from the building management. (if applicable, please also detail any remedial action taken after the incident.)</li><li>Photos showing the scene of the accident and the extent of third-party property damage and/or bodily injury, (if applicable)</li><li>Any third-party correspondence, summons or writs. Please note that any such correspondence should be forwarded to us immediately unanswered.</li></ul>Remarks: No liability should be admitted or offered or promise of payment made to the third party without the approval from the insurer.

Supporting Document(s) Checklist

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Once all required documents are received, your claim will be processed within 7 working days.