Life Insurance
With our newly launched Voicebot, you can now access our customer service with just simple voice commands.
All life related products
Tel: (852) 2802 2812
Operating Hours
Monday - Friday: 09:00 - 17:30
Saturday: 09:00 - 13:00
We are closed on Sunday and Public Holidays
Health Insurance
FirstCare
Tel: (852) 2867 8678
Operating Hours: 24 hours
PortaProtection
Tel: (852) 2523 3061
Operating Hours: 08:00-20:00
We are closed on Saturday, Sunday and Public Holidays
Smart Medical or Other Individual Health Insurance
Tel: (852) 2523 3061
Operating Hours: 08:00-20:00
We are closed on Saturday, Sunday and Public Holidays
VHIS Products
Tel: (852) 2894 4758
Operating Hours
Monday - Friday: 09:00 - 17:30
Saturday: 09:00 - 13:00
We are closed on Sunday and Public Holidays
General Insurance
- Travel Insurance
- Home Insurance
- Accident Insurance
- Motor Insurance
- Property Insurance
- Domestic Helper Insurance
Tel: (852) 2523 3061
Operating Hours|Monday - Friday: 09:00 - 17:30
We are closed on Saturday, Sunday and Public Holidays
Employee Benefits
Employee Benefits: Your employer-sponsored health plan
Tel: (852) 2519 1166
Operating Hours: 24 hours
MPF/ORSO
Principal MPF/ORSO Schemes
Click here for MPF/ORSO related enquiry.
Complaints & Feedback
We are committed to providing excellent customer experience to you. While we make every effort to deliver the best possible services, we understand we may not always meet your expectation. If you are unhappy with our products or services, we would like to hear from you.
We value your feedback which will help us serve you better. We assure you that we will handle every complaint fairly and promptly.
Email: feedback@axa.com.hk
Mail: 5/F, AXA Southside, 38 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong
Tel: Please call the respective product’s customer hotline
If our handling of your complaint is not to your satisfaction, you may refer your complaint to the following parties:
Insurance Authority
Email: complaints@ia.org.hk
The Insurance Complaints Bureau
Email: icb.enquiry@icb.org.hk
Voluntary Health Insurance Scheme Office
How can we help you?
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