Customer Reviews

Discover what our customer think about our services.

Customer Reviews

Discover what our customer think about our services.

Customer Experience Rating

4.2/5

12740 reviews

Respecting our customer's feedbacks

AXA ensures to provide the best service to its customers. To measure our success, we have partnered with eKomi that operates independently to publish genuine and impartial customer reviews.

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Health Insurance-Claim

Verified Customer-22.01.2021

“  危疾保險賠償滿意,醫療賠償到政府醫院攞資料較慢賠償較長,整體有進步。  ”

Life Insurance-Servicing

Verified Customer-22.01.2021

“  NA  ”

Life Insurance-Buy

Verified Customer-22.01.2021

“  Good for all  ”

ans form axa

Thank you for taking the time to share your review. I am really happy to hear that you are satisfied with our overall service. Your continued support is much appreciated. Kind Regards, Lydia Yau, AXA Customer Care

Health Insurance-Claim

Verified Customer-22.01.2021

“  N/A  ”

Life Insurance-Claim

Verified Customer-22.01.2021

“  N/A  ”

Life Insurance-

Verified Customer-22.01.2021

“  客服很熱心回覆所有的問題  ”

ans form axa

感謝您寶貴的評價。很高興您滿意我們客戶服務主任提供的專業服務,對於您的讚賞,我們定當繼續努力,務求為您提供更優質的服務體驗。AXA Customer Care, Lydia 謹啟

Life Insurance-Claim

Verified Customer-22.01.2021

“  可以再做好D  ”

ans form axa

謝謝您寶貴的評價。我們將不斷完善和提升服務質素,務求為您提供最優質的體驗。 AXA Customer Care, Candy 謹啟

Life Insurance-Buy

Verified Customer-22.01.2021

“  agent服務貼心,保單benefit多  ”

ans form axa

感謝您跟我們分享您的評價。多謝選用AXA。十分高興您滿意我們整體的服務,期望您能繼續給予我們支持與鼓勵。AXA Customer Care, Lydia 謹啟

Life Insurance-Buy

Verified Customer-22.01.2021

“  詳細及清晰講解保單內容,產品正切合需要。  ”

ans form axa

感謝您寶貴的評價。多謝選用AXA。十分高興您滿意我們理財顧問的表現,我們定必竭誠為客戶提供卓越及優質的服務,多謝您的信賴及支持。AXA Customer Care, Lydia 謹啟

Life Insurance-

Verified Customer-22.01.2021

“  客戶服務答應會有人聯絡我 但等了三天始終又失望 答應寄給我的文件 等了三四天 依然收不到! Agent service , tone & attitude 保單相對貴 員工不太清楚/ 了解 產品  ”

ans form axa

我們正在與有關的部門跟進您的事情。對於此次事件為您帶來的不便,我們深感抱歉,我們會盡快與您聯繫。AXA Customer Care, Lydia 謹啟