GBA Cancer Medical Concierge Service Network (“Cancer Medical Concierge”) extends the specified cancer care to the Greater Bay Area, addressing cross-border healthcare needs with a personalised medical experience. Guided by a dedicated case manager (“Case Manager”), you will gain access to renowned private healthcare facilities across the Greater Bay Area powered by Prosper Health (“GBA healthcare facilities”)^2,3, ensuring exceptional, tailored care every step of the way.

• Hong Kong Integrated Oncology Centre

Detailed information and service eligibility are subject to change from time to time at AXA's sole discretion without any notice.

From 28 July 2025, eligible insured* of below medical insurance plans can enjoy “Cancer Medical Concierge”:

• AXA WiseGuard Pro Medical Insurance Plan (Basic Plan or Supplement); or
• Global Elite Health Plan/ Global Elite II Health Plan; or
• GlobalReach Medical Insurance Plan; or
• AXA WiseGuard Medical Insurance^※; or
• Smart Medicare^※; or
• Cancer Therapy Insurance, Cancer Therapy Insurance II and Cancer and Stroke Therapy Insurance^※ ; or
• AXA Employee Benefits Insurance Plan^

*Insured is diagnosed with cancer (it is subject to the actual diagnosis report provided by the doctor and the doctor’s judgment as to whether the patient is suitable for cancer treatment and subject to the final decision of AXA.)

^※Cashless arrangement¹⁰, recovery subsidy⁹ and private transportation⁵ are not applicable to related medical insurance plans

^Private transportation⁵, complimentary ward upgraded from specified ward to standard private room^6,7 and recovery subsidy⁹ are not applicable to Employee Benefits insurance package protection plans

Insured is required to complete at least the following number of cross-border drug treatments or drug collection courses at the designated GBA Cancer Healthcare Facilities:

Once the above conditions are met, you can enjoy premium waiver for the next year (up to a maximum of HKD50,000)⁸. All matters and disputes regarding premium waivers are subject to the final decision of AXA.

Designated medical insurance plans to enjoy premium waiver:

• AXA WiseGuard Pro Medical Insurance Plan (Basic Plan or Supplement); or
• Global Elite Health Plan/ Global Elite II Health Plan; or
• GlobalReach Medical Insurance Plan

GBA Endoscopy Medical Concierge Service Network (“Endoscopy Medical Concierge”) extends the Oesophagogastroduodenoscopy (“OGD”) and/or Colonoscopy care to the Greater Bay Area, addressing cross-border healthcare needs with a considerate and excellent medical experience. You will gain access to renowned private healthcare facilities across the Greater Bay Area (“GBA Healthcare Facilities”) ^2,3.

Detailed information and service eligibility are subject to change from time to time at AXA's sole discretion without any prior notice.

From 28 July 2025, eligible insured* of designated medical insurance plans can enjoy “Endoscopy Medical Concierge”:

*Insured is subject to the actual diagnosis report provided by the doctor and the doctor’s judgment as to whether the patient is suitable for cancer treatment and subject to the final decision of AXA.

^Gift voucher rebate¹⁴ do not apply to Employee Benefits insurance package protection plans

1. Service registration

• Download/log in to Emma by AXA to register and enter the invitation code

2. Welcome email

• After successful registration and service is activated, you will receive a welcome email and AXA health card from AXA Health Concierge

3. Use of service

• You can make appointment directly with our designated network healthcare facilities¹⁵ and present the AXA health card at the time of consultation to enjoy discounted outpatient consultations

From 28 July 2025, policyholder and insured of AXA Life in-force policies (including Life, Medical, Critical Illness, Savings, Investment Linked policies etc.) and immediate family member¹⁸ of the policyholder and insured of the above-mentioned in-force policies can apply to enjoy the " discounted outpatient consultations "!

In moments of anxiety, AXA Health Concierge can provide you with Medical Green Pass and discounted outpatient consultations at designated network healthcare facilities in Hong Kong and Mainland China¹⁵. You only need to make appointment through hotline to enjoy the priority arrangements for appointments of medical consultations and/or hospitalization at designated network healthcare facilities in Hong Kong and Mainland China! The Medical Green Pass provides you with one-stop medical appointment services, allowing you to get treatment faster, avoiding long waiting times and cumbersome appointment procedures.

From 28 July 2025, eligible insured of below medical insurance plans can enjoy “AXA Health Concierge” services:

• AXA WiseGuard Pro Medical Insurance Plan (Basic Plan or Supplement) ; or
• Global Elite Health Plan/ Global Elite II Health Plan; or
• GlobalReach Medical Insurance Plan; or
• MediPartner Health Plan^; or
• AXA WiseGuard Medical Insurance^; or
• Smart Medicare^; or
• AXA Employee Benefits members^※

^Cashless arrangement¹⁰ is not applicable to related medical insurance plans

^※Medical Green Pass¹⁶ is not applicable to Employee Benefits insurance package protection plans