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Nurse Hotline

Your medical assistant

Nurse Hotline

Your medical assistant

What does this service provide?

If you have any concerns regarding your health condition, our registered nurses can provide medical advice, support case management for critical illness, as well as help locate specialist doctors in Hong Kong so you can receive the appropriate treatment information as soon as possible.

Nurse hotline is available from Mondays to Fridays 9 a.m. to 5:30 p.m. except public holidays.

    Who is eligible for the service?

    AXA Life policy holders and insured (including Life, Medical, Critical Illness, Savings, Investment Linked policies etc), Employee Benefits members and dependents can enjoy this Services.

    How to access the service?

    1

    Download Emma by AXA app

    2

    Login and click “Nurse Hotline" in "My Services"​

    3

    Click “Contact Us” to call AXA Customer Service Hotline

    4

    After understanding your situation, our nurse will provide medical advice or specialist referral

    Explore on Emma by AXA

    - Developer        : AXA China Region Insurance Company Limited
    - Version               : 1.30.0
    - Usage Access : Storage, Photos/Media/Files, Camera, Location, Wi-Fi Connection, View Internet Connection and Full Internet Access
    - Privacy Policy : Please click here

    Do you want more information?

    Let our team of professionals explain more to you

    Try on Emma by AXA

    Learn more on our insurance and health services

    Remarks

    Want to talk to us?
    Please input correct information.
    We can only discuss insurance matters with you when you are in HK.
    Please input correct information.
    Please input correct information.
    Maximum 250 characters
    *Required

    By submitting this form, I agree with AXA's use of my personal data above to conduct direct marketing in relation to insurance products issued by AXA. AXA won’t engage in such activities otherwise. I also acknowledge and agree with the Privacy Policy & Personal Information Collection Statement.

    Please read and agree the above terms and conditions.
    Want to talk to us?
    Please input correct information.
    We can only discuss insurance matters with you when you are in HK.
    Please input correct information.
    Please input correct information.
    Maximum 250 characters
    *Required

    By submitting this form, I agree with AXA's use of my personal data above to conduct direct marketing in relation to insurance products issued by AXA. AXA won’t engage in such activities otherwise. I also acknowledge and agree with the Privacy Policy & Personal Information Collection Statement.

    Please read and agree the above terms and conditions.

    - Developer        : AXA China Region Insurance Company Limited
    - Version               : 1.30.0
    - Usage Access : Storage, Photos/Media/Files, Camera, Location, Wi-Fi Connection, View Internet Connection and Full Internet Access
    - Privacy Policy : Please click here