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Nurse Hotline

Your medical assistant

Nurse Hotline

Your medical assistant

What does this service provide?

If you have any concerns regarding your health condition, our registered nurses can provide medical advice, support case management for critical illness, as well as help locate specialist doctors in Hong Kong so you can receive the appropriate treatment information as soon as possible.

Nurse hotline is available from Mondays to Fridays 9 a.m. to 5:30 p.m. except public holidays.

Who is eligible for the service?

Policy holders of the following policies, Employee Benefits members and dependents:

  • HealthElite Critical Illness Insurance
  • CritiPartner Plus Critical Illness Plan
  • CritiPartner Critical Illness Plan
  • MultiPro Plus Critical Illness Plan
  • MultiPro Critical Illness Plan
  • HealthVital II Major Illness Insurance
  • HealthSelect II Major Illness Insurance
  • Global Elite Health Plan
  • Global Elite II Health Plan
  • AXA WiseGuard Pro Medical Insurance Plan
  • AXA WiseGuard Medical Insurance Plan
  • MediPartner Health Plan
  • Smart Medicare
  • Pink Medical Insurance Plan
  • Employee Benefits Tailor Made Solutions
  • Axcellent Health Partner
  • CORProtect

How to access the service?

1

Download Emma by AXA app

2

Call AXA Customer Service Hotline

3

Customer Service executive will confirm your identity and arrange our registered nurse to call you back

4

After understanding your situation, our nurse will provide medical advice or specialist referral

Explore on Emma by AXA
Discover some of the eligible products

Starting at

HKD139/month*

Limited-time Offer

AXA VHIS Series

Under the Voluntary Health Insurance Scheme (“VHIS”), AXA brings you “AXA WiseGuard Pro Medical Insurance Plan”, “AXA WiseGuard Medical Insurance Plan” and “Smart Medicare”, providing you comprehensive and flexible protection.

  • Guaranteed renewal up to age 100
  • No waiting period
  • Coverage for local psychiatric treatment

Starting at

HKD 941/month^

Premium Discount

CritiPartner Plus Critical Illness Plan

CritiPartner provides diversified protection against 128 illnesses up to age 100 of the insured.

  • Diversified protection against 131 illnesses
  • All-round protection against Cancer
  • Enhanced support for caregivers and children
Do you want more information?

Let our team of professionals explain more to you

Try on Emma by AXA

Learn more on our insurance and health services

Remarks

Want to talk to us?
Please input correct information.
Please note our financial consultants will only be able to arrange appointment booking if you are not yet physically in HK
Please input correct information.
Maximum 250 characters
Please input correct information.
*Required

By submitting this form, I agree with AXA's use of my personal data above to conduct direct marketing in relation to insurance products issued by AXA. AXA won’t engage in such activities otherwise. I also acknowledge and agree with the Privacy Policy & Personal Information Collection Statement.

Want to talk to us?
Please input correct information.
Please note our financial consultants will only be able to arrange appointment booking if you are not yet physically in HK
Please input correct information.
Please input correct information.
Maximum 250 characters
*Required

By submitting this form, I agree with AXA's use of my personal data above to conduct direct marketing in relation to insurance products issued by AXA. AXA won’t engage in such activities otherwise. I also acknowledge and agree with the Privacy Policy & Personal Information Collection Statement.