If you have any concerns regarding your health condition, our registered nurses can provide medical advice, support case management for critical illness, as well as help locate specialist doctors in Hong Kong so you can receive the appropriate treatment information as soon as possible.
Nurse hotline is available from Mondays to Fridays 9 a.m. to 5:30 p.m. except public holidays.
Policy holders of the following policies, Employee Benefits members and dependents:
Download Emma by AXA app
Call AXA Customer Service Hotline
Customer Service executive will confirm your identity and arrange our registered nurse to call you back
After understanding your situation, our nurse will provide medical advice or specialist referral
Under the Voluntary Health Insurance Scheme (“VHIS”), AXA brings you “AXA WiseGuard Pro Medical Insurance Plan”, “AXA WiseGuard Medical Insurance Plan” and “Smart Medicare”, providing you comprehensive and flexible protection.
CritiPartner provides diversified protection against 128 illnesses up to age 100 of the insured.
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Learn more on our insurance and health services