AXA Hong Kong has received numerous accolades for its product and service excellence as well as its community contributions over the years. These recognitions demonstrate the success of our continuing effort and commitment to becoming the preferred company in providing insurance, investment and retirement planning services.
- ‘Financial Institutions 2024’ by Bloomberg Businessweek, including:
- General Insurance Company of the Year – Excellence
- Employee’s Benefit (Service) – Excellence
- ESG Sustainability of the Year – Excellence
- Health & Protection Service (General Insurance) – Excellence
- Innovation Product / Service (General Insurance) – Excellence
- Training Program of the Year – Excellence
- GBA Macau Insurance Company of the Year – Outstanding
- Product Innovation (Care for All) – Outstanding
- Recruitment Program of the Year – Outstanding
- Saving Plan (FortuneXtra Savings Plan) – Outstanding - ‘5-Star Insurance Award 2024’ by 10Life, including:
- 5-Star High End Medical Insurance Award
- 5-Star VHIS Award - ‘01 Gold Medal Awards 2023’ by HK01, including:
- Excellence Award of Employee Benefits Product
- Excellence Award of ESG Innovative Company
- Excellence Award of Immediate Annuity
- Excellence Award of Innovative Insurance Product - ‘Best SME's Partner Award 2024’ by The Hong Kong General Chamber of Small and Medium Business
- ‘Caring Company 2023/24’ by The Hong Kong Council of Social Service, including:
- Caring Company logo (AXA China Region Insurance)
- Caring Company logo (AXA General Insurance) - ‘Customer Service Excellence Award 2023’ by Hong Kong Association for Customer Service Excellence
- Outstanding Customer Service Award – Bronze - ‘Excellence in Finance 2024’ by Ming Pao
- Best Overseas Study Insurance - ‘GBA Insurance Awards 2024’ – Hong Kong & Macau Region by Metro Finance, including:
- Outstanding Critical Illness Protection Product Award
- Outstanding Overseas Study Insurance Award
- Outstanding Savings Product Award
- Outstanding Voluntary Health Insurance Scheme Award - ‘High Flyer Awards 2024’ by Hong Kong Business
- Insurance (Big Data) - "Hong Kong Leaders’ Choice Brand Awards 2024"by Metro Finance, including:
- Excellent Brand of Asset Management Financial Companies
- Excellent Brand of Critical Illness Insurance Services
- Excellent Brand of Employee Benefits Insurance
- Excellent Brand of Home Insurance
- Excellent Brand of Immediate Annuity
- Excellent Brand of Savings Insurance
- Excellent Brand of Sustainable Development – Insurance
- Excellent Brand of Voluntary Health Insurance Scheme - ‘Insurance Asia Awards 2024’ by Insurance Asia, including:
- AI Initiative of the Year - Hong Kong
- Mobile App of the Year - Hong Kong - ‘MARKies Awards Hong Kong 2024’ by Marketing Interactive, including:
- Best Use of Influencer (Gold)
- Best Idea - Social Media (Silver) - ‘The Loyalty & Engagement Awards 2024 Hong Kong’ by Marketing Interactive, including
- Best Social Media Strategy (Gold)
- Best Loyalty Program - Finance & Insurance - (Bronze)
- Best Use of Influencers (Bronze) - ‘Yahoo Asia Big Idea Chair Awards 2023’ by Yahoo, including:
- The 15th Anniversary Grand Champion – Advertiser
- ‘Financial Institutions 2024’ by Bloomberg Businessweek, including:
- General Insurance Company of the Year – Excellence
- Employee’s Benefit (Service) – Excellence
- ESG Sustainability of the Year – Excellence
- Health & Protection Service (General Insurance) – Excellence
- Innovation Product / Service (General Insurance) – Excellence
- Training Program of the Year – Excellence
- GBA Macau Insurance Company of the Year – Outstanding
- Product Innovation (Care for All) – Outstanding
- Recruitment Program of the Year – Outstanding
- Saving Plan (FortuneXtra Savings Plan) – Outstanding - ‘5-Star Insurance Award 2024’ by 10Life, including:
- 5-Star High End Medical Insurance Award
- 5-Star VHIS Award - ‘01 Gold Medal Awards 2023’ by HK01, including:
- Excellence Award of Employee Benefits Product
- Excellence Award of ESG Innovative Company
- Excellence Award of Immediate Annuity
- Excellence Award of Innovative Insurance Product - ‘Best SME's Partner Award 2024’ by The Hong Kong General Chamber of Small and Medium Business
- ‘Caring Company 2023/24’ by The Hong Kong Council of Social Service, including:
- Caring Company logo (AXA China Region Insurance)
- Caring Company logo (AXA General Insurance) - ‘Customer Service Excellence Award 2023’ by Hong Kong Association for Customer Service Excellence
- Outstanding Customer Service Award – Bronze - ‘Excellence in Finance 2024’ by Ming Pao
- Best Overseas Study Insurance - ‘GBA Insurance Awards 2024’ – Hong Kong & Macau Region by Metro Finance, including:
- Outstanding Critical Illness Protection Product Award
- Outstanding Overseas Study Insurance Award
- Outstanding Savings Product Award
- Outstanding Voluntary Health Insurance Scheme Award - ‘High Flyer Awards 2024’ by Hong Kong Business
- Insurance (Big Data) - "Hong Kong Leaders’ Choice Brand Awards 2024"by Metro Finance, including:
- Excellent Brand of Asset Management Financial Companies
- Excellent Brand of Critical Illness Insurance Services
- Excellent Brand of Employee Benefits Insurance
- Excellent Brand of Home Insurance
- Excellent Brand of Immediate Annuity
- Excellent Brand of Savings Insurance
- Excellent Brand of Sustainable Development – Insurance
- Excellent Brand of Voluntary Health Insurance Scheme - ‘Insurance Asia Awards 2024’ by Insurance Asia, including:
- AI Initiative of the Year - Hong Kong
- Mobile App of the Year - Hong Kong - ‘MARKies Awards Hong Kong 2024’ by Marketing Interactive, including:
- Best Use of Influencer (Gold)
- Best Idea - Social Media (Silver) - ‘The Loyalty & Engagement Awards 2024 Hong Kong’ by Marketing Interactive, including
- Best Social Media Strategy (Gold)
- Best Loyalty Program - Finance & Insurance - (Bronze)
- Best Use of Influencers (Bronze) - ‘Yahoo Asia Big Idea Chair Awards 2023’ by Yahoo, including:
- The 15th Anniversary Grand Champion – Advertiser
- ‘HK Insurance Awards 2023’ by The Hong Kong Federation of Insurers, including:
- Winner - Best Partnership Project Award - General Insurance
- Winner - Outstanding Customer Services Award
- Top 3 - Best Partnership Project Award–Life Insurance
- Top 3 - Excellence in ESG and Sustainability Award
- Top 3 - Most Innovative Product/Service Award - General Insurance
- Top 3 - Most Innovative Product/Service Award – Life Insurance - ‘Insurance Excellence Awards 2023’ by iMoney Magazine, including:
- Best Creative Product
- Best Employee Benefit Insurance Provider
- Best ESG Leading Enterprise
- Best Group Health Product
- Best Immediate Annuity Product
- Best Overseas Student Insurance Product - ‘Financial Institution Awards 2023’ by Bloomberg Businessweek, including:
- Employee Benefit (Product) - Excellence
- Health & Protection - Outstanding
- Product Innovation - Outstanding
- Savings Plan - Outstanding
- Voluntary Health Insurance - Outstanding - 2022 BENCHMARK Wealth Management Awards’ by WealthAsia Media, including:
- ESG Integration - Best-in-Class
- Healthcare Product - Outstanding Achiever
- Retirement Product - Outstanding Achiever
- Responsible Insurer of the Year 2022 - ‘Hong Kong Leaders’ Choice 2023’ by Metro Finance, including:
- Excellent Brand of Asset Management Financial Companies
- Excellent Brand of Critical Illness Insurance Services
- Excellent Brand of Employee Benefits Insurance
- Excellent Brand of Personal Accident Insurance Services
- Excellent Brand of Savings Insurance
- Excellent Brand of Sustainable Development – Insurance
- Excellent Brand of Voluntary Health Insurance Scheme - ‘GBA Insurance Awards 2023’ by Metro Finance, including:
- Outstanding Critical Illness Protection Product Award
- Outstanding Customer Services Award (General Insurance)
- Outstanding Group Health Insurance Award
- Outstanding Overseas Study Insurance Award
- Outstanding Savings Product Award
- Outstanding Voluntary Health Insurance Scheme Award - ‘01 Gold Medal Awards 2022’ by HK01, including:
- Excellence Award of ESG Innovation
- Excellence Award of Wealth Management Product
- Excellence Award of Critical Illness Insurance Product - Revive Tech Asia Awards 2023
- Workplace of the Year
- Cloud Project of the Year - HKMA Award for Excellence in Training and Development 2023
- Excellence in Digital Transformation
- Excellence in Future Skills Development - HKMA/ViuTV & Now TV Awards for Marketing Excellence 2023
- “Better Protection better healthcare” for AXA WiseGuard Pro Medical Insurance Plan campaign
SILVER Award
Excellence in Customer Insights Award
- “Make time for me-time” campaign
Excellence in Customer Insights Award - ‘IAB Hong Kong Digital Awards 2022’ by Interactive Advertising Bureau Hong Kong
- Best use of Data & Insights – Gold Award - ‘Best SME's Partner Award’ by The Hong Kong General Chamber of Small and Medium Business
- ‘ESG Achievement Awards 2022/2023’ by Institute of ESG & Benchmark
- Platinum winner, Outstanding ESG Awards (Non-listed company) - ‘Yahoo Asia Big Idea Chair Awards 2022’ by Yahoo, including:
- Best Partnership Strategy – Merit
- Best Video Strategy – Outstanding - ‘Digiz Award 2023’ by Marketing Interactive
- Best Digital Performance Campaign – Gold
- Best Social Media Strategies – Gold
- Best Digital Targeted Audience Campaign – Silver - ‘The Loyalty & Engagement Awards 2023’ by Marketing Interactive
- Best Loyalty Programme – Finance & Insurance, Silver Award - ‘Caring Company 2022/2023’ by The Hong Kong Council of Social Service
- ‘CMHA HK Thriving At Work Assessment 2023’ by City Mental Health Alliance Hong Kong - Top 5 companies
- Hong Kong Business Technology Excellence Awards 2022
- Technology Excellence Awards – Insurance (Big Data)
- Technology Excellence Awards – Insurance (Cloud) - ‘High Flyer Awards 2022’ by Hong Kong Business, including:
- Insurance (Big Data)
- Insurance (Cloud) - ‘55th HKMA Distinguished Salesperson Award’ by Hong Kong Management Association
- ‘5-Star VHIS Award’ and ‘5-Star High End Medical Insurance Award’ by 10Life
- AXA Wise Guard Pro Medical Insurance Plan - CareER Association Disability Inclusion Index Forum – Inclusive Employer Badge
- Marketing Excellence Awards 2023
- MediEnhancer Supplement - “Guaranteed interest rate” VS Gareth. T
Excellence in KOL Partnership – Silver
Excellence in Digital Marketing – Bronze - HR Vendors of the Year Awards 2023
- Best Corporate Insurance Provider - The 21st International Customer Relationship Excellence Awards
- Corporate Award
· LCC, Contact Center of the Year (Insurance-Under 100 Seats)
- Individual Award
· Contact Center of the Year (Insurance-Under 100 Seats)
· Customer Service Analyst of the Year (Training & Development Center) (Insurance) - Winner
· Customer Service Manager of the Year (Service Center) (Insurance) - Winner
· Customer Service Professional of the Year (Service Center) (Insurance) – Winner
· Customer Service Team Leader of the Year (Contact Center) (Insurance) – Winner
· Customer Service Professional of the Year (Contact Center) (Insurance) – Merit
· Customer Service Supervisor of the Year (Contact Center) (Insurance) – Winner
· Customer Service Professional of the Year (Contact Center) (Insurance) – Winner
· Customer Service Supervisor of the Year (Contact Center) (Insurance) – Merit
· Customer Service Professional of the Year (Contact Center) (Insurance) – Merit
· Customer Service Professional of the Year (Contact Center) (Insurance) – Merit - Regulation Asia Awards for Excellence 2023
- ESG & Sustainability - AXA x CAPCO - Ming Pao Best Award for Excellence in FINANCE 2023
- Best Overseas Study Insurance - Headline Daily No.1 Award 2023
- No.1 VHIS Plan - Sing Tao Service Awards 2022
- Saving Product
- Voluntary Health Annuity Product - GBA Economic and Trade Association
- Carbon Neutrality and Sustainable Development Gold Award (Insurance Industry)
- ‘HK Insurance Awards 2022’ by The Hong Kong Federation of Insurers, including:
- Winner - Most Innovative Product/Service Award - General Insurance
- Winner - Outstanding Integrated Marketing Strategies Award
- Top 3 - Best Partnership Project Award - General Insurance
- Top 3 - Excellence in Digital Transformation Award
- Top 3 -Excellence in ESG and Sustainability Award
- Top 3 -Most Innovative Product/Service Award (VHIS, Voluntary Health Insurance Scheme)
- Top 3 -Outstanding Digital Marketing Campaign Award - General Insurance
- Top 3 -Outstanding Digital Marketing Campaign Award - Life Insurance
- Top 3 -Outstanding MPF/Employees' Benefit Products/Services Award - ‘BENCHMARK Wealth Management Awards 2021’ by WealthAsia Media, including:
- Insurance Company of the Year
- Best-in-Class Client Support
- Best-in-Class Critical Illness Product
- Outstanding Achiever for Social Media Engagement
- Outstanding Responsible Insurer - 'Financial Institution Awards 2022’ by Bloomberg Businessweek, including:
- Employee Benefit (Product/Service) – Excellence
- Product Innovation – Excellence
- Saving Plan - Excellence - ‘01 Gold Medal Awards 2021’ by HK01, including:
- Excellence Award of Critical Illness Insurance Product
- Excellence Award of Employee Benefits Product
- Excellence Award of ESG Innovation - ‘Hong Kong Leaders' Choice Brand Awards' by Metro Finance, including:
- Excellent Brand of Critical Illness Insurance Services
- Excellent Brand of Employee Benefits Insurance
- Excellent Brand of Life Insurance Services
- Excellent Brand of Mental and Wellness Service Insurance
- Excellent Brand of Overseas Study Insurance Services
- Excellent Brand of Savings Insurance
- Excellent Brand of Asset Management Financial Companies - 'Special ESG Awards – Outstanding ESG Performer of the Year (Platinum)' at ESG Achievement Awards 2021/2022 by Institute of ESG & Benchmark
- 'Certificate of Excellence' at Hong Kong Sustainability Award by Hong Kong Management Association
- 'Best Partnership Strategy (Silver)' at The Spark Awards for Media Excellence 2022 by Marketing Interactive
- ‘InnoESG Prize Series - iRecycle Award’ by the UNESCO HK Association Glocal Peace Centre, SocietyNext Foundation and SN iRecycle Chapter
- 'Asia’s Best in Infrastructure Modernisation' at the 'Financial Insights Innovation Awards' by IDC
- ‘Winner of the Best Customer Insights Initiative – Insurance’ at the 'Digital CX Awards 2022' by The Digital Banker
- 'GBA Insurance Awards 2022 - HK Region' by Metro Finance, including:
- Outstanding Critical Illness Protection Product Award
- Outstanding Savings Product Award
- Most Innovative Product/Service Award (General Insurance) - ‘Yahoo Asia Big Idea Chair Awards 2021' by Yahoo, including:
- Hong Kong Big Idea Chair Champion – Outstanding
- Best Branded Content Campaign – Outstanding
- Best Partnership Strategy – Outstanding
- Best Video Strategy – Merit - 'Sing Tao Service Awards 2021' by Sing Tao Daily, including:
- Innovative Insurance Product (Savings)
- Critical Illness Insurance - 'Silver - Best Insurance Coverage' at the 'Readers’ Choice Awards 2022' by Expat Living
- 'The Loyalty and Engagement Awards 2022' by Marketing Interactive, including:
- Best CX/UX Strategy (Gold)
- Best Use of Corporate Social Responsibility (Bronze)
- Best Use of Integrated Marketing Strategy (Bronze) - “Asia Top 15 In-House Teams 2022” by Asian Legal Business
- ‘Distinguished Salesperson Award 2022’ by Hong Kong Management Association
- ‘Hong Kong Business (HKB) Technology Excellence Awards 2022’, including:
- Big Data – Insurance
- Cloud – Insurance - 'Best ESG Strategy (Bronze)' at Employee Experience Awards 2022 by Human Resources Online
- 'Best Use of Social Media (Silver)' at MARKies Awards Hong Kong 2022 by Marketing Interactive
- 'Best Viral Campaign' at Digiz Awards 2022 by Marketing Interactive
- Marketing Excellence Awards Hong Kong 2022 by Marketing Interactive, including:
- Excellence in Data-Driven Marketing - FortuneXtra & WGP (Gold)
- Excellence in media strategy - WGP (Gold)
- Excellence in Programmatic Marketing – FortuneXtra & WGP (Silver) - ‘Effie Hong Kong 2022’ by The Association of Accredited Advertising Agencies of Hong Kong, including:
- Insurance Category (Bronze)
- Media Idea (Bronze) - 'Best Employee Insurance Provider’ at the HR Distinction Awards & Vendors of the Year 2022 by Human Resources Online
- ‘Customer Relationship Excellence Award 2022’ at "Hong Kong Customer Contact Association Awards 2022" by Asia Pacific Customer Service Consortium
- ‘Best SME Partner’s Awards’ by The Hong Kong General Chamber of Small and Medium Business
- ‘Insurance Excellence Awards 2022’ by iMoney Magazine, including:
- Best ESG Company
- Best Mobile Application
- Best Personal Accident Product
- Best Product Distribution Innovation
- Best Savings Product
- Best VHIS Product - ‘GICC - Mystery Customer Assessment Award (Gold)’ at Hong Kong Customer Contact Association Awards 2022
- ‘2022 The Best Financial Planner Award’ by Life Underwriters Association of Hong Kong
- 'Merit Talent Management Award’ at 2021/22 HKIHRM HR Excellence Awards by Hong Kong Institute of Human Resource Management
- ‘Best Employee Insurance Provider’ at HR Vendors of the Year Awards 2022 by Human Resources Online
- 'Social Capital Builder (SCB) Logo Awards' by Community Investment and Inclusion Fund, Home and Youth Affairs Bureau
- 'Employee Engagement Program of the Year' at ‘International Customer Relationship Awards’ by Asia Pacific Customer Service Consortium
- 'Top 10 Happiest Company to Work For Award' at ‘CHO Appreciation Awards 2022’ by Chief Happiness Officer Association
- ‘Hong Kong Management Game 2022’ by Hong Kong Management Association, including:
- Champion
- First runner up - ‘5-Star Insurance Award 2022’ by 10Life, including:
- VHIS
- High-end Medical Insurance - 2022 LUA New Star Award (First Half Year) by Life Underwriters Association of Hong Kong
- ‘HK Insurance Awards 2021’ by The Hong Kong Federation of Insurers, including:
- Winner - Excellence in Digital Transformation Award
- Winner - Most Innovative Product/Service Award - General Insurance
- Winner - Most Innovative Product/Service Award - Life Insurance (Wealth)
- Winner - Outstanding Industry Impact Award
- Top 3 - Outstanding Digital Marketing Campaign Award
- Top 3 - Outstanding Initiative on Community Health Crisis Award - ‘BENCHMARK Wealth Management Awards 2020’ by WealthAsia Media, including:
- Insurance Company of the Year
- Brand of the Year - ‘Market Leadership in Life & Health Insurance’ at the Market Leadership Award 2019 / 2020 by Hong Kong Institute of Marketing
- ‘01 Gold Medal Awards’ by HK01, including:
- Excellence Award of Thought Leadership (Insurance)
- Excellence Award of Female Health Insurance Product - ‘Asia Big Idea Chair Awards 2020’ by Verizon Media, including:
- Best Branded Content Campaign – Outstanding
- Best Video Strategy – Outstanding
- Best Partnership Strategy – Merit
- Hong Kong Big Idea Chair Champion – Merit - ‘The Caring Company recognition’ by the Hong Kong Council of Social Service
- ‘SE Supporter Award’ at the ‘Social Enterprise Supporter Award 2020’ by Fullness Social Enterprises Society Limited
- ‘Transform Awards Asia 2020’ by Transform Magazine, including:
- Best Brand Experience – Gold Award
- Best Visual Identity from the Financial Services Sector – Silver Award - ‘Hong Kong Leaders’ Choice Brand Awards 2021’ by Metro Finance, including:
- Excellent Brand of Life Insurance Services
- Excellent Brand of Critical Illness Insurance Services
- Excellent Brand of Savings Products and Services
- Excellent Brand of Home Insurance Services - ‘Mob-Ex Awards 2021’ by Marketing Magazine, including:
- Best Use of Mobile – Silver
- Best Original Content – Bronze - ‘HR Appreciation Awards’ by Classified Post, including:
- HR Best Practice in Compensation & Benefits
- HR Best Practice in Training & Development
- HR Best Practice in Business Partner - ‘Digital CX Awards 2021’ by The Digital Banker, including:
- Best Use of AI for Customer Experience – Insurance (Winner)
- Best Use of Customer Feedback (Winner)
- Best Customer Insight Initiative (Highly Acclaimed) - ‘Loyalty & Engagement Awards 2021’ by Marketing Interactive, including:
- Best Loyalty Programme – Finance & Insurance – Silver
- Best Social Media Strategy – Silver
- Best Use of Corporate Social Responsibility – Silver
- Best CX/UX Strategy – Bronze - ‘Financial Institution Awards 2021’ by Bloomberg Businessweek, including:
- Customer Engagement – Excellence
- Digital Transformation Strategy – Excellence
- Product / Service Innovation – Excellence
- Corporate Social Responsibility – Outstanding
- Employee Benefit (Service) – Excellence
- Saving Plan – Outstanding
- Voluntary Health Insurance – Outstanding - ‘GBA Insurance Awards 2021 – Hong Kong Region’ by Metro Finance, including:
- Outstanding Commercial Insurance Award
- Outstanding Savings Product Award - YMCA Y-Care CSR Scheme – Gold Partner
- 'Asia Recruitment Awards 2021' by Human Resources Online, including:
- Best Family-friendly Employment Policy – Gold
- Best Internship Programme – Gold
- Best Use of Recruitment Technology – Silver - 'The Spark Awards for Media Excellence 2021' by Marketing Interactive, including:
- Best Media Campaign – Video (Gold)
- Best Partnership Strategy (Bronze)
- Best Use of Branded Content (Bronze) - ‘Digiz Awards 2021’ by Marketing Interactive, including:
- Best Digital Advertising Strategies (Silver)
- Best Social Media Strategies (Silver)
- Best Messaging Campaign (Bronze)
- Best Customer Engagement Digital Strategies (Bronze)
- Best Digital Advertising Strategies (Bronze) - ‘Best SME's Partner Award 2021’ by The Hong Kong General Chamber of Small and Medium Business
- ‘ALB Hong Kong Law Awards 2021’ by Asian Legal Business, including:
- Multi National Company In-House Team of the Year
- Hong Kong In-House Team of the Year
- In-House Lawyer of the Year - ‘PR Awards 2021’ by Marketing Interactive, including:
- Best Reputation/Brand Management Campaign (Gold)
- Best PR Campaign – Finance and Insurance (Silver)
- Best Integrated Communications (Bronze) - ‘HKMA/ViuTV & Now TV Awards for Marketing Excellence’ by Hong Kong Management Association, including:
- Merit Award for Marketing Excellence
- Excellence in Customer Insights
- Excellence in Innovation - ‘HKMA Distinguished Salespersons Award 2021’, including:
- Distinguished Salespersons Awards
- Best Performance Award - ‘Best Financial Planner Award 2021’ by The Life Underwriters Association of Hong Kong
- ‘Hong Kong Customer Contact Association Awards 2021’ by the Hong Kong Customer Contact Association, including:
- Mystery caller assessment award - Finance and Insurance (Gold)
- Best Contact Centre in Quality Assurance (Bronze)
- Inbound Contact Centre Manager of the Year (Silver)
- Inbound Contact Centre Team Leader of the Year (Bronze)
- Inbound Contact Centre Representative of the Year (Bronze)
- Inbound Contact Centre Representative of the Year (Merit) - ‘International Customer Relationship Excellence Awards 2021’ by the Asia Pacific Customer Service Consortium, including:
- Best Use of Technology of the Year (Insurance)
- Employee Engagement Program of the Year (Insurance)
- Contact Center of the Year (Insurance – Under 200 Seats)
- Innovative Technology of the Year (Insurance)
- Customer Service Professional of the Year (Contact Center) (Insurance) – Winner
- Customer Service Supervisor of the Year (Contact Center) (Insurance) – Winner
- Customer Service Supervisor of the Year (Technical Center) (Insurance) – Winner
- Customer Service Team Leader of the Year (Contact Center) (Insurance) – Winner
- Customer Service Analyst of the Year (Contact Center) (Insurance) – Winner
- Customer Service Manager of the Year (Contact Center) (Insurance) – Winner
- Customer Service Professional of the Year (Contact Center) - Merit - ‘Award for Excellence in Training and Development 2021 – Bronze’ by Hong Kong Management Association
- ‘HR Distinction Awards 2021’ by Human Resources Online, including:
- Grand Winner of the Year
- Excellence In Employer Branding (Gold)
- Excellence in Leadership Development (Gold)
- Excellence in Learning & Development (Gold)
- Excellence in Talent Management (Gold)
- Excellence in Employee Engagement (Silver)
- Excellence in Workplace Culture (Silver)
- Excellence in Flexible Working Strategy (Silver)
- Excellence in Internal Communication (Bronze) - ‘Technology Initiative of the Year’ at the ‘Asia Insurance Industry Awards 2021’ by Asia Insurance Review
- 'Insurance Excellence Awards 2021' by iMoney Magazine, including:
- Best Employee Benefits Provider
- Best ESG Company
- Best Overseas Student Insurance
- Best Product Distribution Innovation
- 'Institute of Financial Planners of Hong Kong (IFPHK) Leadership Awards', including:
- Accredited Professional Financial Planning Firm
- Corporate Financial Education Leadership - Gold Award
-Best Corporate Financial Education Leadership of the Year - 'Best in Employee Engagement Award (Gold)' at the 'Best HR Awards 2019' by CTgoodjobs
- 'Hong Kong Leaders' Choice Brand Awards 2020' by Metro Finance, including:
- Excellent Brand of Medical Insurance Services - Excellent Brand of Life Insurance Services - Excellent Brand of Critical Illness Insurance Services - 'Financial Institution Awards 2020' by Bloomberg Businessweek, including:
- Critical Illness - Excellence Award
- Customer Engagement - Excellence Award
- Digital Innovation - Excellence Award
- Training and Development achievement (Agency Force) - Excellence Award
- Corporate Social Responsibility - Outstanding Award
- Integrated Marketing (Product) - Outstanding Award
- Training Academy of the Year - Outstanding Award - 'Sing Tao Service Awards 2019 - Medical Insurance' by Sing Tao Daily
- 'Caring Company' by Hong Kong Council of Social Service
- 'Best Use of Content – Gold Award' at the MARKies Awards 2020 by Marketing Magazine
- 'Best Partnership Loyalty Programme (Silver)’ at the Loyalty & Engagement Awards by Marketing Magazine
- 'Happy Company Badge 2020’ by Hong Kong Happiness Index Foundation and Hong Kong Productivity Council
- 'DigiZ Awards 2020' by Marketing Magazine, including:
- Best Digital Advertising Strategies (Gold)
- Best AI Solution (Silver)
- Best Video Campaign (Bronze) - 'Outstanding Healthcare Professional Protection Programme' at the Health Partnership Awards 2020 by ET Net
- 'GBA Insurance Awards 2020' by Metro Finance, including:
- Outstanding Critical Illness Protection Product Award - Outstanding Group Medical Insurance Award - Outstanding Home Insurance Award - Outstanding Voluntary Health Insurance Scheme Award - 'Excellent in Diversity & Inclusion Award' at the HR Excellence Awards 2019/20 by HKIHRM
- 'Y-Care CSR Scheme - Gold Partner' by YMCA
- 'Best AI-based Solution – End User award' at the Waters Technology Asia Awards 2020 by Infopro Digital
- 'Q-Mark Elite Brand Award 2020 - Insurance Training' by Hong Kong Q-Mark Council
- 'Excellence in Training and Development 2020 (Campaign Award) (Excellence Award)' at the Excellence in Training and Development Award 2020 by HKMA
- 'Mental Health Friendly Supreme Organisation' at Mental Health Workplace Charter by Advisory Committee on Mental Health
- 'HKMA/TVB Awards for Marketing Excellence 2020', including:
- Campaign Award (Merit)
- Excellence in TV Commercial Award (Merit) - 'Hong Kong Insurance Awards 2020' by The Hong Kong Federation of Insurers -
- Excellence in Digital Transformation Award - Winner & Top 3 Finalist
- Most Innovative Product/Service Award - General Insurance - Top 3 Finalist
- Most Innovative Product/Service Award - Life Insurance (Health) - Top 3 Finalist
- Outstanding Initiative on Community Health Crisis Award - Life Insurance - Top 3 Finalist
- Outstanding MPF/Employees' Benefit Product/Service Award - Top 3 Finalist - '52th Distinguished Salesperson Award (DSA)' by The Sales and Marketing Executives (SME) Club, including:
- Best Presentation Award
- Distinguished Salesperson Award - 'Corporate Social Responsibility Awards 2020' by Capital Magazine
- 'Insurance Excellence Awards 2020' by iMoney Magazine, including:
- Best Group Health Product
- Best Home Insurance Product
- Best Mobile Platform
- Best Savings Product
- Best Voluntary Health Insurance Product - 'Marketing Excellence Awards 2020' by Marketing Magazine, including:
- Excellence in Advertising (Silver)
- Excellence in Insurance Marketing (Bronze)
- Excellence in Media Strategy (Silver) - 'Hong Kong Customer Contact Association (HKCCA) Award 2020', including:
- Mystery Caller Assessment Award, Insurance and Finance (Gold Award)
- Inbound Contact Centre of the Year, Insurance and Finance (Silver Award) - 'Customer Relationship Excellence Awards 2020' by Asia Pacific Customer Service Consortium (APCSC):
- Best Customer Experience Management of the Year
- Contact Center of the Year
- Customer Engagement Program of the Year
- Customer Satisfaction Quality System of the Year
- Innovative Technology of the Year - 'Outstanding Savings Product' at the 'Banking & Finance Awards 2020' by Sky Post
- 'BENCHMARK Wealth Management Awards 2020' by WealthAsia Media, including:
- Academy of the Year
- Ad of the year
- Campaign of the year
- Digital Project of the Year
- Client Support - Best in Class
- Critical Illness Product - Best in Class
- Healthcare Product - Best in Class
- Savings Product - Best in Class
- Voluntary Health Insurance Scheme - Best in Class
- '2018 SE Supporter+ Award' by Fullness Social Enterprises Society
- 'Excellent Brand of Medical Insurance Services' and 'Excellent Brand of Life Insurance Services' at the 'Hong Kong Leaders' Choice Brand Awards 2019' by Metro Finance
- 'Accredited Professional Financial Planning Firm', 'Corporate Financial Education Leadership - Gold Award' and 'Best Corporate Financial Education Leadership of the Year' by the Institute of Financial Planners of Hong Kong
- 'Sing Tao Service Awards 2018 - Medical Insurance' by Sing Tao Daily
- 'Best in Class Contact Centre (Over 100 Seats)-Honorary Mention' at Customer Contact Week Asia Excellence Awards
- 'Best People & Culture-Honorary Mention' at Customer Contact Week Asia Excellence Awards
- 'The Caring Company recognition' by the Hong Kong Council of Social Service
- Marketing's Favourite HK Video ads in 2018
- 'Silver Standard' in 2019 Hong Kong LGBT+ Inclusion Index by Community Business
- 'Outstanding Critical Illness Protection Product Award' at GBA Insurance Awards 2019 by Metro Finance
- 'Outstanding InsurTech Award (Life Insurance)' at GBA Insurance Awards 2019 by Metro Finance
- 'Corporate Social Responsibility Award' by Capital Magazine
- ‘Best e-Commerce – Financial Services (Bronze)’ Award at Asia eCommerce Awards 2019 by Marketing Magazine
- ‘Best Deferred Annuity Product’ Award at Banking & Finance Awards 2019 by Sky Post
- ‘Brilliance in Digital and Social Media Strategy' Award at Digital Ex 2019 by Metro Finance
- ‘Voluntary Health Insurance Scheme Award of Excellence' at Now BNC Leadership Business Award by NOW BNC
- 'Hong Kong Insurance Awards 2019' by The Hong Kong Federation of Insurers, including:
Winner: - Outstanding Corporate Social Responsibility Award Top-three finalist: - Outstanding Corporate Social Responsibility Award - Outstanding Digital Marketing Campaigns Award - Life Insurance - Outstanding Equal Opportunity Employers Award - 'BENCHMARK Wealth Management Awards 2019' by WealthAsia Media, including:
- Brand of the Year - AD of the Year - Digital Project of the Year - Best-in-class - HealthCare Product - Best-in-class - Client Digital Experience - Best-in-class - Online Usability - Outstanding Achiever - Critical Illness Product - Outstanding Achiever - Client Support - Hong Kong Call Centre Association Awards, including:
- Gold - Outbound Contact Centre of the Year for Retention and Direct Customers - Gold - Mystery Caller Assessment for Life Contact Centre - Silver - Inbound Contact Centre of the Year for GI Contact Centre - Silver - Best Contact Centre in Quality Assurance for Service Improvement Team - Silver - Mystery Caller Assessment for GI Contact Centre - Bronze - Best Contact Centre in Technology Application for Customer Care Management - 'Insurance Excellence Awards 2019' by iMoney, including:
- Best Critical Illness Insurance Product - Best Saving Product - Best Deferred Annuity Product - 'Customer Relationship Excellence Awards 2018' by the Asia Pacific Customer Service Consortium (APCSC), including:
- Best Customer Experience Management of the Year - Best Shopping Experience of the Year - Best Use of Knowledge Management of the Year - Contact Centre of the Year - Customer Satisfaction Quality System of the Year - Customer Engagement Program of the Year - Innovative Technology of the Year
- 'Best Companies To Work For in Asia 2018 Awards' by HR Asia
- 'The Excellent Brand of Medical Insurance Services' and 'The Excellent Brand of Life Insurance Services' at the 'Hong Kong Leaders' Choice 2018' by Metro Finance
- 'Best Bus Body Campaign' Bronze Award by the Maze Awards 2017
- 'Outstanding Integrated Insurance Services Platform' by FinTech Awards 2017
- 'The Caring Company recognition' by the Hong Kong Council of Social Service
- '2017 SE Supporter+ Award' by Fullness Social Enterprises Society
- 'Rising Star Award' by HKIHRM HR Excellence Awards 2017/18
- 'Outstanding InsurTech Innovation (Customer Experience)' by Hong Kong Smart City Award 2018
- 'Best E-Commerce Strategies' Silver Award and 'Best Omni-channel Process' Bronze Award by Asia eCommerce Award
- ‘Gold winner of Insurance Company Category’ by Trusted Brand
- ‘2018 Q-Mark Elite Brand Award (Insurance Training)’
- ‘Q-Mark Service Scheme Certification’
- ‘Customer Experience Asia Excellence Award - Best Use of CEM Technology (Gold Winner)’
- ‘Outstanding Corporate Social Responsibility Award (Insurance Sector)' in Banking & Finance Awards 2018 by Sky Post
- ‘Technology Initiatives of the Year' in Asia Insurance Industry Awards 2018 by Asia Insurance Review
- ‘Data Analytics Project of the Year' in Digital and Insurtech Awards 2018 by Insurance Post
- ‘Awards for Breastfeeding Support' in Family-Friendly Employers Award Scheme by Family Council
- Hong Kong Call Centre Association Awards, including:
- Best Inbound Contact Centre of the Year (50-100 Seats)- Silver Award - Best Contact Centre Campaign - Gold Award - 'BENCHMARK Wealth Management Awards 2018' by WealthAsia Media, including:
- Best-in-Class - Critical Illness - Best-in-Class - Digital Project of the Year - Outstanding Achiever - Client Servicing & Engagement - Outstanding Achiever - Intermediary Digital Experience - Outstanding Achiever - Digital Innovation - 'Marketing Excellence Awards 2018' by Marketing Magazine, including:
- Excellence in OTT/TV Advertising - Gold Prize - Excellence in OTT/TV Advertising - Bronze Prize - Excellence in Financial Advertising - Bronze Prize - 'Insurance Excellence Awards 2018' by iMoney, including:
- Best Insurance Company (Life Insurance) - Best Insurance Company (General Insurance) - Best Insurance Technology Innovation (Agency) - Best Mobile Platform (Customer) - Best Saving Product - Best Travel Insurance Product - 'Customer Relationship Excellence Awards 2017' by the Asia Pacific Customer Service Consortium (APCSC), including:
- Corporate Social Responsibility Leadership of the Year (Insurance) - Best Internet+ of the Year (Insurance) - Best Social Media Program of the Year (Insurance) - Best Customer Experience Management of the Year (Insurance - North Asia) - Customer Experience Center of the Year (Insurance – Service Center) - Contact Center of the Year (Insurance North Asia - Under 200 Seats) - Customer Satisfaction Quality System of the Year (Insurance - North Asia)
- Yahoo Big Idea Chair Awards 2017, including:
- Best Native Ad Campaign 2017 - Outstanding - Best Native Ad Campaign (North Asia) 2017 - Merit - ‘Friends of SE’ Award by Home Affairs Bureau and the Social Enterprise Advisory Committee
- ‘Best-In-Class’ award for ‘Mobile – Touchpoints’ at the ‘BENCHMARK Wealth Management Awards 2017’
- ‘Home Insurance’ category of the ‘Smart Parents’ Choice – Brand Awards 2017’ by Smart Parents, the parenting weekly of Sing Tao Daily
- 'Hong Kong Insurance Awards 2017' by The Hong Kong Federation of Insurers and South China Morning Post, including:
Winner: - Outstanding Training & Development Award Top-three finalist: - Outstanding Claims Management Award - Outstanding Corporate Social Responsibility Award - Outstanding InsurTech Innovation Award - Outstanding Integrated Marketing Strategies Award - Product / Service - Outstanding New Media Marketing Strategies Award - Outstanding Training & Development Award - Bronze award for the 'Excellence in Employee Work-Life Balance' at the HR Innovation Awards 2017 by Human Resources magazine
- Bronze award for the 'Best Use of Mobile' at the Customer Experience Asia Excellence Awards by Customer Experience Management Asia
- 'Asia Insurance Technology Award 2017 - Big Data and Analytics category' by Asia Insurance Review and Celent
- 'Q-Mark Elite Brand Awards 2017 – Insurance Agent Training Category' by the Hong Kong Q-Mark Council
- The Q-Mark Service Scheme Certification by the Hong Kong Q-Mark Council for AXA Academy
- 'Customer Relationship Excellence Awards 2016' by the Asia Pacific Customer Service Consortium (APCSC), including:
- Best Customer Experience Management of the Year (Insurance – North Asia) - Best Internet+ of the Year (Insurance) - Best Social Media Program of the Year (Insurance) - Best Use of Technology of the Year (Insurance) - Corporate Employer of the Year (Insurance) - Corporate Social Responsibility Leadership of the Year (Insurance – North Asia) - Customer Relationship Marketing Service of the Year (Insurance) - Customer Satisfaction Quality System of the Year (Insurance) - Innovative Technology of the Year (Insurance) - 'Model Insurer Asia Awards 2017' in the 'Data & Analytics' category by Celent
- 'The Outstanding Brand Awards 2017' by Economic Digest in 'Life insurance company' category
- 'The Excellent Brand of Medical Insurance Services' and 'The Excellent Brand of Life Insurance Services' in the 'Hong Kong Leaders" Choice 2017' by Metro Finance
- '2016 SE Supporter+ Award' by Fullness Social Enterprises Society
- 'The Caring Company recognition' by the Hong Kong Council of Social Service
- 'Creative Insurance Services' in 'Sing Tao Service Award 2016' by Sing Tao Daily
- 'Accredited Professional Financial Planning Firm – Insurance' by The Institute of Financial Planners of Hong Kong
- “My Favorite Medical Insurance Award – Banking & Finance Awards 2016” by Sky Post
- “Hong Kong Insurance Awards 2016” by The Hong Kong Federation of Insurers and Metro Finance:
Top-three finalist: - Most Innovative Product/Service Award – General Insurance for InsureMyTesla - Outstanding Claim Management Award – General Insurance - Outstanding Online Platform Award – General Insurance - Metro Awards by Metro Radio, including:
- Favourite Online Platform - Motor Insurance Service - Favourite Mobile Platform - Motor Insurance Service - Favourite Online Platform - Group Medical Insurance - "GoHome Best Lifestyle Brands – Best Home Insurance Award” by GoHome.com.hk
- "Q-Mark Elite Brand Awards 2016 – Insurance Agent Training Category” by the Hong Kong Q-Mark Council
- The Q-Mark Service Scheme Certification by the Hong Kong Q-Mark Council for AXA Academy
- Asia Insurance Technology Award 2016 - Big Data and Analytics category” by Asia Insurance Review and Celent
- “Customer Relationship Excellence Awards 2015” by the Asia Pacific Customer Service Consortium (APCSC), including:
- Best Customer Experience Management of the Year (Insurance – North Asia) - Best Use of Technology of the Year (Insurance) - Corporate Social Responsibility Leadership of the Year (Insurance) - Customer Satisfaction Quality System of the Year (Insurance) - Employee Engagement Program of the Year (Insurance) - Innovative Technology of the Year (Insurance) - People Development Program of the Year (Insurance – North Asia) - “Manpower Developer” (2016-2018) in the “ERB Manpower Developer Award Scheme” by The Employees Retraining Board (ERB)
- The Caring Company recognition by the Hong Kong Council of Social Service
- “The Excellent Brand of Medical Insurance Services” and “The Excellent Brand of Life Insurance Services” in the “Hong Kong Leaders' Choice 2016” by Metro Finance
- 2015 SE Supporter Award by Fullness Social Enterprises Society
- “Accredited Professional Financial Planning Firm 2016 – Insurance” by The Institute of Financial Planners of Hong Kong (IFPHK)
- “Excellent Enterprises of Sustainable Development Awards 2015” by Hong Kong Sustainable Development Research Institute
- “Global Insurance Awards 2015 – Best General Insurance Company – Hong Kong” by World Finance
- “Hong Kong Insurance Awards 2015” by The Hong Kong Federation of Insurers and Metro Finance, including:
Champion: - Most Innovative Product / Services Award - Precious Mom and Child Insurance - Outstanding Online Platform Award - Life Insurance - Outstanding Training & Development Award Top-three finalist: - Most Innovative Product / Services Award - HealthElite Critical Illness Insurance - Most Innovative Product / Services Award - Precious Mom and Child Insurance - Outstanding Claims Management Award - General Insurance - Outstanding Corporate Social Responsibility Award - Outstanding Integrated Marketing Strategies Award - Outstanding Online Platform Award - Life Insurance - Outstanding Training & Development Award - “Best SME Insurance” Award in the Metro Awards for Banking & Finance Corporations 2015 by Metro Daily and Metro Prosperity Magazine
- “GoHome Best Lifestyle Brands – Best Home Insurance Award” by GoHome.com.hk
- “Q-Mark Elite Brand Awards 2015 – Insurance Agent Training Category” by the Hong Kong Q-Mark Council
- The Q-Mark Service Scheme Certification by the Hong Kong Q-Mark Council for AXA Academy
- “Reader’s Digest Trusted Brand 2015 – Finance (Insurance Company) – Gold Award” by Reader’s Digest
- “Customer Relationship Marketing Service of the Year - Insurance”, “Customer Experience Center of the Year - Insurance” and “Customer Satisfaction Quality System of the Year - Insurance” in the “Customer Relationship Excellence Awards” by Asia Pacific Customer Service Consortium
- “The Excellent Brand of Medical Insurance Services” and “The Excellent Brand of Life Insurance Services” in the “Hong Kong Leaders' Choice 2015” by Metro Finance
- “RoadShow Best Loved Brands Awards 2014 – Best Loved Life Insurance” by RoadShow
- The Caring Company recognition by the Hong Kong Council of Social Service
- “The TVB Weekly 2014 Brand Award – Life Insurance” by TVB Weekly
- “Accredited Professional Financial Planning Firm – Insurance” by The Institute of Financial Planners of Hong Kong (IFPHK)
- “GoHome Best Lifestyle Brands – Best Home Insurance Award” by GoHome.com.hk
- “Critical Illness Product – Outstanding Achiever”, “Healthcare Insurance Product – Outstanding Achiever” and “Brand of the Year – Insurance – Outstanding Achiever” in the “BENCHMARK Advisor of the Year Awards 2014” by WealthAsia Media
- “The Best Performance Company Award – Life Insurance” by CAPITAL Magazine & CAPITAL Weekly
- “Most Innovative Product / Service Award” and “Outstanding Training & Development Award” in the “Hong Kong Insurance Awards 2014” by the Hong Kong Federation of Insurers and Metro Finance
- AXA Academy’s Financial Planning Series is accredited under Qualifications Framework of The Education Bureau
- “The Best Insurance Company” in the “Prime Awards for Banking & Finance Corporations 2014” by Metro Prosperity
- “The Excellent Brand of Medical Insurance Services” and “The Excellent Brand of Life Insurance Services” in the “Hong Kong Leaders' Choice 2014” by Metro Finance
- The Caring Company recognition by the Hong Kong Council of Social Service
- The Q-Mark Certification by the Hong Kong Q-Mark Council for AXA Academy
- “Excellent Enterprises of Sustainable Development Award” by the Hong Kong Sustainable Development Research Institute and CAPITAL Entrepreneur
- “GoHome Best Lifestyle Brands – Best Home Insurance Award” by GoHome.com.hk
- “Elite Brand Award – MPF Category” by The Sun
- “The Best Performance Company Award – Life Insurance” by CAPITAL Weekly
- “Best-in-class Academy of the Year - Insurance Category’’ in the “BENCHMARK Advisor of the Year Awards 2013” by WealthAsia Media
- “Prime Awards for Corporate Social Responsibility 2013” by metroBox Magazine
- “The Excellent Brand of Medical Insurance Services” in the “Hong Kong Leaders' Choice 2013” by Metro Finance
- The Caring Company recognition by the Hong Kong Council of Social Service
- The Q-Mark Certification by the Hong Kong Q-Mark Council for AXA Academy
- “The Excellent Brand of Life Insurance Services” in the “Hong Kong Leaders' Choice 2012” by Metro Finance
- “CAPITAL Entrepreneur Green Enterprise Award 2012” by CAPITAL Entrepreneur.
- Bronze Award for “Top Employer in Financial Planning – Insurance” and “Accredited Professional Financial Planning Firm – Insurance” by The Institute of Financial Planners of Hong Kong (IFPHK).
- “Elite Brand Award – MPF Category” by The Sun
- “The Challenge Cup – Overall Top Fund-raiser Award”, ”Top Fund-raiser Award” in the Hong Kong & Kowloon Walk for Millions, “The President’s Award”, and the 2nd Runner-up of “Highest Donation Increment Award in 2012” by The Community Chest.
- The Caring Company recognition by the Hong Kong Council of Social Service
- The Q-Mark Certification by the Hong Kong Q-Mark Council for AXA Academy
- “CAPITAL Merits of Achievements in Banking and Finance 2011 – Life Insurance” by CAPITAL Magazine
- “Outstanding Corporate Strategy Award 2011” by East Week
- “Prime Awards for Corporate Social Responsibility 2011” by metroBox Magazine
- “The Excellent Brand of Life Insurance Services” in the “Hong Kong Leaders' Choice 2011” by Metro Finance
- “The Challenge Cup – Overall Top Fund-raiser Award”, “Top Fund-raiser Award” in the Hong Kong & Kowloon Walk for Millions, and “The President’s Award” by The Community Chest
- The Caring Company recognition by the Hong Kong Council of Social Service
- The Q-Mark Certification by the Hong Kong Q-Mark Council for AXA Academy
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