Life and Medical
Emma by AXA Portal
Service exclusive to Life & Savings, Health & Protection and Investment policies*.
Emma by AXA portal allows you to easily manage your life policies by offering access to digital insurance services, stay healthy with wellness companion and stay well-informed with our health articles, symptom checker and oxford VR.
*Exclusive for policy holders
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Emma by AXA app
All-in-one mobile app to manage your Employee Benefits and Life & Savings, Health & Protection and Investment policies*.
Emma by AXA app allows you to manage your policies by offering access to digital insurance services, stay healthy with wellness companion and stay well-informed with our health articles, symptom checker and oxford VR.
Submit & Track Claims
Use eHealth Card
Download Policy Documents
Business hour: MON - FRI, 09:00 - 18:00
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The outbreak of COVID-19 has caused a global public health emergency and economic slowdown. Hong Kong is also being adversely impacted. In particular, Small and Medium Enterprises (SMEs) are facing a challenging time with very difficult business environment.
At AXA, we always put our customers first. We not only provide comprehensive protection to our individual customers, we also support our SME customers through trying times and help them cope with the unprecedented challenges.
We understand your concerns on the hygiene of your shops or offices during the pandemic and therefore, we offer you free SME COVID-19 coverage. We hope this benefit can provide you, your employees and customers a safe and healthy work environment.
Privilege 1 - A free “Cleaning and Sanitising Expense” Coverage for designated customers with confirmed COVID-19 case
From 20 April 2020 to 31 December 2020 (the “Coverage Period of Privilege 1”), the policy holders of the designated insurance plan¹ as stated in Table 1 below can enjoy:
Privilege 2 - A free Interior Sani-Mist Germicidal treatment and a HKD1,000 Premium Coupon for new customers
From 28 September 2020 to 31 October 2020 (“Programme Period of Privilege 2”), if you successfully apply for any new designated insurance plans¹ with the required annualised premium as stated in Table 2 below, you can enjoy:
Terms and conditions of this programme apply. For details, please refer to the relevant programme leaflet.
*Remarks¹ For product details of the designated insurance plans, please refer to the relevant proposals, product brochures and policy contracts.² For details of the privileges, please refer to the relevant terms and conditions stated in the relevant programme leaflet.³ For the other applicable requirements, please refer to clause 2 of the terms and conditions stated in the relevant programme leaflet.