If you have successfully applied for SmartPlan Office or SmartPlan Shop Insurance, you don’t need to worry about your business if there is burglary, fire or water damage. Just submit a completed claim form with required supporting and we will provide the 3-Day Swift Claim Service Promise*.
Steps to 3-Day Swift Claim Service Promise*
You never know when accidents may happen, but if they do we’ll surely be there to see you through. With AXA, have the confidence to overcome obstacles and build a stronger, more successful business.
Loss quantum at HK$50,000 or below (Claim on Office/Shop Contents and Stock with / without involvement of independent loss adjusters)
1
Acknowledge
AXA receives new claim and appoints AXA claims handler to contact the Insured within 2 working days.
2
Appoint loss adjuster
Loss adjuster (if appointed) will arrange on-site loss inspection within 1 working day.
3
AXA claim assessment
AXA receives all required supporting and completes assessment within 3 working days.
4
AXA’s offer
AXA claims handler releases Acceptance Form for Insured to confirm, sign, stamp and return to AXA.
5
Payment
AXA receives signed and stamped Acceptance Form and releases claim payment within 3 working days.
Loss quantum within range of HK$50,001 – HK$200,000 (Claim on Office/Shop Contents and Stock with / without involvement of independent loss adjusters)
1
Acknowledge
AXA receives new claim and appoints independent loss adjuster or AXA claims handler to contact the Insured within 2 working days.
2
Appoint loss adjuster
Loss adjuster (if appointed) will arrange on-site loss inspection within 1 working day.
3
AXA claim assessment
AXA receives all required supporting and completes assessment within 5 working days.
4
AXA’s offer
AXA claims handler releases Acceptance Form for Insured to confirm, sign, stamp and return to AXA.
5
Payment
AXA receives signed and stamped Acceptance Form and releases claim payment within 3 working days.
Loss quantum in excess of HK$200,000 (Claim on Office/Shop Contents and Stock with involvement of independent loss adjusters)
1
Acknowledge
AXA receives new claim and appoints independent loss adjuster to contact the Insured within 2 working days.
2
Appoint loss adjuster
Loss adjuster (if appointed) will arrange on-site loss inspection within 1 working day.
3
Advance Interim Payment
After on-site inspection, if loss estimation exceeds HK$200,000, AXA will offer an Advance Interim Payment (Around 20% of Sum Insured and up to HK$50,000) to the Insured within 3 working days.
4
Loss Assessment
If claim quantification exceeds HK$200,000 and AXA or loss adjuster receives all required supporting, the assessment will be completed within 5 working days.
5
AXA’s offer
AXA claims handler releases Acceptance Form for Insured to confirm, sign, stamp and return to AXA.
6
Payment
AXA receives signed and stamped Acceptance Form and releases claim payment within 3 working days.
Document Checklist
- Completed Property Claim Form
- Clear photos showing the property loss/damaged accident scene
- Original purchase invoices/receipts/warranties and replacement invoices/receipts (if applicable)
- All relevant supporting documents including but not limited to accounting record, order forms, previous damage record, third party information …etc.
- Quotations/Invoices/Receipts from the contractor(s)
- Management /Incident Report/Police Report/Police Statement/Witness Statement (if applicable)
Special Note
Circumstances where exceptions maybe applicable
- Reported claim falls outside scope of policy cover
- Estimated loss exceeds HK$500,000
- The service delivery kicks start upon AXA’s confirmation on satisfactory receipt of all requested supporting information / documents unless any additional information / requested document is required
- Applied insurance policy is yet to be issued
- Premiums remain outstanding
- Cheque payee name in Chinese characters
- In the event of adverse weather/catastrophe events, there may be a possible delay of service delivery
AXA reserves all rights to extend or cancel the above service promise.
* 3-Day Swift Claim Service Promise means 3 working days' swift claim service promise.
Follow AXA
