Our hearts go out to everyone impacted by the recent fire in Tai Po, and we extend our deepest condolences to the victims and their families.  To provide immediate assistance during this challenging situation, we have established a dedicated hotline:

📞 AXA 24-Hour Dedicated Hotline for the Tai Po Fire Incident: 2894 4676

If you have been impacted and have questions regarding your policy coverage or need to file a claim, please contact us promptly. 

Additionally, we will implement an express claims settlement to ensure you receive support as soon as possible, including offering a pre-paid of HKD2,500 for all Life policyholders and Employee Benefits members with addresses in the affected estate, as well as HKD2,500 pre-paid claim settlement for affected home insurance, personal accident, and domestic helper insurance customers.

AXA is here to support you, and we sincerely hope to assist you in overcoming this challenging time as quickly as possible.