On 28 March 2025 14:20 (Hong Kong time), a magnitude 7.9 earthquake struck Myanmar, and neighbouring regions also experienced tremors (the ‘Incident’).

Please rest assured that this Incident is covered as a “natural disaster” under our travel insurance. Affected customers are entitled to compensation under the benefits for natural disasters as specified in the policy wording, provided the policy was issued prior to the Incident.

Click here for our responses to inquiries related to this incident.