Overseas Study Insurance Claim

Once all required documents are received, your claim will be processed within 7 working days.

Customers who purchased AXA policies through HSBC, please submit claim online via HSBC website.

Claim via Emma by AXA

Claim via Email

How to submit your claim via Emma by AXA app?

Enjoy your digital claim journey on Emma by AXA app! You can submit claims and view claim status via Emma by AXA app.

1. Log in to Emma by AXA app

2. Click "Make a Claim" and select the relevant policy

3. Fill in claim details and upload all supporting document(s) related to outpatient, personal belongings, travel or baggage delay. For other claim types, please upload completed claim forms

4. Once all required documents are received, your claim will be processed within 7 working days

5. You will be notified via SMS and/or email once your claim is approved

Not an Emma by AXA app user yet? Click on the links below to download and register now!

Which claim form(s) do you need to download?

Overseas Study Insurance Claim Form
Download

What supporting document(s) you need to submit?

AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.

Medical Expenses

Personal Accident
Baggage and Personal Effects
Baggage Delay
Personal Money and Travel Documents
Personal Liability
Travel Delay, Trip Re-routing, Missed Journey and Overbooking
Loss of Deposit, Cancellation of Trip and Trip Curtailment
Education Fund
Temporary Accommodation
Student Interruption

Claim Support

Email us

travel.claims@axa.com.hk

24-hour Emergency Assistance Hotline

(852) 2861 9285

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