What rider information of my Life policy(s) will be shown under my account?
What kind of documents can I download from Emma by AXA e-Service for Life policy(s)?
What kinds of online payment options for Life policy(s) are supported by Emma by AXA?
Can I pay partial premium for Life policy(s)?
How long will it take for my premium payment (online payment - autopay) to be processed?
How long does it take to process the fund allocation submission?
How long does it take to process the fund switching submission?
What is the maximum claim limit I can submit through Emma by AXA?
What kind of claims can I submit through Emma by AXA?
What should I do if I cannot see the record of my submitted claims in Emma by AXA?
Why my claim was rejected / partial paid?
Can I check the reason why my claim was rejected?
What rider information of my Life policy(s) will be shown under my account?
What kind of documents can I download from Emma by AXA e-Service for Life policy(s)?
What kinds of online payment options for Life policy(s) are supported by Emma by AXA?
Can I pay partial premium for Life policy(s)?
How long will it take for my premium payment (online payment - autopay) to be processed?
How long does it take to process the fund allocation submission?
How long does it take to process the fund switching submission?
What is the maximum claim limit I can submit through Emma by AXA?
What kind of claims can I submit through Emma by AXA?
What should I do if I cannot see the record of my submitted claims in Emma by AXA?
Why my claim was rejected / partial paid?
Can I check the reason why my claim was rejected?
Is the Emma by AXA mobile app avaliable in the Mainland Chinese App Store/Google Play Store?
Can my beneficiary / insured register an Emma by AXA account?
I am an existing MyAXA employee benefits (app) and life insurance (portal) user, which username should I use to login Emma by AXA?
I have multiple life insurance policies using two different IDs (e.g. one with passport number, another one with HK ID), can I associate the two life policies into one Emma by AXA account?
My HK ID does not work in the find my policy page. Can I try another ID document?
I have just purchased my first life insurance policy in AXA. Can I register Emma by AXA and view the policy information immediately?
What is AXA Goal?
What are the reward levels in AXA Goal?
How do I connect my tracking device?
Who can enroll in the AXA Goal Program?
How do I sync my tracker?
I have privacy concerns.
What is the First year sign-up bonus?
My achieved days are incorrect.
What is my membership year?
What tracking device are supported in Emma by AXA?