Emma by AXA FAQ

About Emma by AXA

How to register

About AXA Goal

What rider information of my Life policy(s) will be shown under my account?

What kind of documents can I download from Emma by AXA e-Service for Life policy(s)?

What kinds of online payment options for Life policy(s) are supported by Emma by AXA?

Can I pay partial premium for Life policy(s)?

How long will it take for my premium payment (online payment - autopay) to be processed?

How long does it take to process the fund allocation submission?

How long does it take to process the fund switching submission?

What is the maximum claim limit I can submit through Emma by AXA?

What kind of claims can I submit through Emma by AXA?

What should I do if I cannot see the record of my submitted claims in Emma by AXA?

Why my claim was rejected / partial paid?

Can I check the reason why my claim was rejected?