What rider information will be shown under my account?
What kind of document I can download from Emma by AXA e-Service?
What online payment options are supported by Emma by AXA?
Can I pay partial premium?
How long will it take for my premium payment (online payment - autopay) to be processed?
How long does it take to process the fund allocation submission?
How long does it take to process the fund switching submission?
What is the maximum claim limit I can submit through Emma by AXA?
What kind of claims can I submit through Emma by AXA?
I have submitted the claims, but cannot see the record shown in the Emma by AXA?
Why my claim was rejected / partial paid?
Can I check the reason why my claim was rejected?
What rider information will be shown under my account?
What kind of document I can download from Emma by AXA e-Service?
What online payment options are supported by Emma by AXA?
Can I pay partial premium?
How long will it take for my premium payment (online payment - autopay) to be processed?
How long does it take to process the fund allocation submission?
How long does it take to process the fund switching submission?
What is the maximum claim limit I can submit through Emma by AXA?
What kind of claims can I submit through Emma by AXA?
I have submitted the claims, but cannot see the record shown in the Emma by AXA?
Why my claim was rejected / partial paid?
Can I check the reason why my claim was rejected?
Can I download Emma by AXA mobile app in Mainland China App Store / Google Play Store?
Can my beneficiary/dependents register in Emma by AXA account?
I am an existing MyAXA employee benefits (app) and life insurance (portal) user, which username should I use to login Emma by AXA?
I have two accounts in MyAXA, one for MyAXA app and other for MyAXA web portal. Which one should I use to login to Emma by AXA?
I tried to login Emma portal by using MyAXA app username & password. It doesn’t work.
I have multiple life insurance policies using the different ID (e.g. one with passport number, another one with HK ID), can I associate the two life policies into one Emma by AXA account?
Can I use life insurance e-Service username and password to login Emma by AXA app or portal?
My HK ID does not work in the find my policy page. Can I try another ID document?
I have just purchased my first life insurance policy in AXA. Can I register Emma by AXA and view the policy information immediately?
What is AXA Goal?
What are the reward levels in AXA Goal?
How to connect my tracking device?
Who can enrol in the AXA Goal Program?
How to sync my tracker?
I have privacy concerns.
What's First year sign-up bonus?
My achieved days are incorrect.
What is membership year?
What tracking devices are applicable in Emma by AXA?