Hello, I am Emma.

Your all-in-one insurance & health services platform

Hello, I am Emma.

Your all-in-one insurance & health services platform

Key features

View your policies

Access information of your eligible policies (basic and rider)

Submit and Track Claims

Submit your medical & non-medical claims and monitor claim status

Manage your fund portfolio

Check your fund portfolio and submit fund switching/ allocation requests

My Privileges (New)

Stay healthy with a wide range of all-rounded AXA BetterMe health services

Ask Emma

One-click chat experience where you can engage with a service chatbot or connect with our live agent

How to Access

Easy access from any device, anytime and anywhere

Our App

Exclusive to AXA Group Medical members and Individual Life, Medical & Investment policyholders

Download our app now from the links below!

Our Portal

Exclusive to Individual Life, Medical & Investment policyholders

Discover the AXA “Post-Vaccination Protection” Programme

AXA understands your health comes first, and getting vaccinations is vital for disease prevention. To protect you and your family from any potential side effects arising from vaccinations, we are pleased to provide free hospital benefit and death benefitprotection to all eligible Hong Kong and Macau residents. The AXA “Post-Vaccination Protection” Programme requires registration on the ‘Emma by AXA’ mobile application on a first-come-first-served basis.

Access your AXA BetterMe services & offers via My Privileges

AXA BetterMe is a holistic wellness platform with a comprehensive suite of programmes and services covering physical wellness support, mental wellbeing support and chronic disease management.

Access your personalised services under ‘My Privileges’ on Emma by AXA, and equip yourself to become stronger and more resilient, thus you can always get prepared and rise to any occasion with confidence and become a #BetterMe.