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Hello, I am Emma.

Your all-in-one insurance & health services platform

Hello, I am Emma.

Your all-in-one insurance & health services platform

Key Features

Manage and update your policies

Access information about your eligible policies (basic and rider) and update your email address and mobile number

Submit and Track Claims

Submit your medical & non-medical claims and monitor claim status

Manage your fund portfolio

Check your fund portfolio and submit fund switching/ allocation requests

Policy Renewal and Payment

Renew your policy and pay the premium with credit card

Ask Emma

One-click chat experience where you can engage with a service chatbot or connect with our live agent

My Privileges

Stay physically and mentally healthy with the range of health services tools provided under the AXA BetterMe programme

How to Access

Easy access from any device, anytime and anywhere

Our App

Exclusive to AXA Group Medical members, General Insurance and Individual Life, Medical & Investment policyholders

Download our app now from the links below!

Our Portal

Exclusive to Individual Life, Medical & Investment policyholders

- Developer        : AXA China Region Insurance Company Limited
- Version               : 1.23.10
- Usage Access : Storage, Photos/Media/Files, Camera, Location, Wi-Fi Connection, View Internet Connection and Full Internet Access
- Privacy Policy : Please click here

Access your AXA BetterMe services & offers via My Privileges

AXA BetterMe is a holistic wellness platform with a comprehensive suite of programmes and services covering physical wellness support, mental wellbeing support and disease management.

Access your personalised services under ‘My Privileges’ on Emma by AXA, and equip yourself to become stronger and more resilient, thus you can always get prepared and rise to any occasion with confidence and become a #BetterMe.

More Information
Learn More
What services does Emma by AXA offer?
User Guide
How to register for Emma by AXA?
PDF 4 MB
Learn More
Want to learn more about AXA BetterMe?
Learn More
What is AXA Goal?
Learn More
Emma by AXA Terms and Conditions
Learn More
Emma by AXA Privacy Policy
NEW
Prepay your medical insurance premium for a guaranteed return

MediEnhancer Supplement

Nothing is a guarantee in this world... Except when AXA comes together with Gareth. T to bring you up to 4% guaranteed crediting interest rate, the highest return in Hong Kong！

Enrol now to enjoy up to 12 months’ premium refund*!

* Terms and conditions apply.

- Developer        : AXA China Region Insurance Company Limited
- Version               : 1.23.10
- Usage Access : Storage, Photos/Media/Files, Camera, Location, Wi-Fi Connection, View Internet Connection and Full Internet Access
- Privacy Policy : Please click here

NEW
Prepay your medical insurance premium for a guaranteed return

MediEnhancer Supplement

Nothing is a guarantee in this world... Except when AXA comes together with Gareth. T to bring you up to 4% guaranteed crediting interest rate, the highest return in Hong Kong！

Enrol now to enjoy up to 12 months’ premium refund*!

* Terms and conditions apply.