Enquiries and complaints handling about VHIS
Please contact the following channels on respective enquiries:
AXA customer service
Please contact us here to lodge your enquiries or complaints.
Product compliance rules of VHIS
Please click here to contact Food and Health Bureau.
General conduct of insurance companies and intermediaries
Please click here to contact Insurance Authority.
Tax deduction
Please click here to contact Inland Revenue Department.
VHIS: Essential Information
This is an individual indemnity hospital insurance plan certified under the Voluntary Health Insurance Scheme (“VHIS”). | |
Registered VHIS provider | |
Registered VHIS provider | AXA General Insurance Hong Kong Limited |
VHIS provider registration no. | |
VHIS provider registration no. | 00038 (Registration effective date: 17 July 2019) |
VHIS certification number | |
VHIS certification number | S00038-01-000-02 |
Type of certified plan | |
Type of certified plan | VHIS Standard Plan |
Eligible tax deduction amount* | |
Eligible tax deduction amount* | A taxpayer is allowed a maximum annual deduction of HKD8,000 in respect of qualifying premiums paid for each insured person |
*For more information, please refer to www.ird.gov.hk or seek independent tax advice.
Modal factor of premiums
Semi-annual and monthly premiums of AXA GI WiseGuard Medical Insurance Plan are calculated by multiplying the annual premium by the applicable modal factor. The modal factor for a basic plan is 0.52 (semi-annual) or 0.09 (monthly). The modal factor for a rider plan is 0.5 / 0.52 (semi-annual) or 0.083334 / 0.09 (monthly), following its basic plan.
Change of ownership of the policy
Subject to the approval of AXA at its discretion, the policy holder may transfer the ownership of the policy. We shall consider application of transfer of ownership at the time of policy renewal without any administration charge on the policy holder or transferee.
Please refer to the Policy Terms and Conditions and contact your financial consultant for the details.
Migrate to Standard Plans or Flexi Plans (“Certified Plans”) to enjoy VHIS's benefits
Already owned an individual hospital insurance policy? Don’t worry. You can opt to switch your existing hospital insurance policy to VHIS Certified Plans (re-underwriting maybe required). So that you won’t miss out on the benefits of VHIS. For details of the terms and benefits, please refer to the Voluntary Health Insurance Scheme certified plan policy template.
Request an appointment with a financial consultant
| Customer Hotline | (852) 2802 2812 |
| VHIS Hotline | (852) 2894 4758 |
| Business hour | Monday - Friday: 09:00 - 17:30 |
| Saturday: 09:00 - 13:00 | |
| Except Public Holidays |
Remarks
Disclaimer
The plan is subject to the terms, conditions and exclusions of the relevant policy contract. AXA reserves the final right to approve any application. This webpage contains general information only and does not constitute any contract between any parties and AXA. It is not a policy. For detailed terms, conditions and exclusions of the plan, please refer to the relevant policy provisions, which will be made available by the Company upon request and can be downloaded from this website.
This is an individual indemnity hospital insurance plan certified under the Voluntary Health Insurance Scheme (“VHIS”). | |
Registered VHIS provider | |
Registered VHIS provider | AXA General Insurance Hong Kong Limited |
VHIS provider registration no. | |
VHIS provider registration no. | 00038 (Registration effective date: 17 July 2019) |
VHIS certification number | |
VHIS certification number | S00038-01-000-02 |
Type of certified plan | |
Type of certified plan | VHIS Standard Plan |
Eligible tax deduction amount* | |
Eligible tax deduction amount* | A taxpayer is allowed a maximum annual deduction of HKD8,000 in respect of qualifying premiums paid for each insured person |
*For more information, please refer to www.ird.gov.hk or seek independent tax advice.