AXA understands that the outbreak of the novel coronavirus has put front-line medical workers under intense pressure. As AXA is committed to supporting the community by providing comprehensive protection for the people of Hong Kong, we are pleased to provide free hospital benefit and death benefit coverage to medical workers of Hong Kong Hospital Authority to show our appreciation and support. This programme does not require any pre-registration and enables the medical workers to focus on fighting the virus and saving lives.
Enhanced Policy Coverage and Preventive Measures
The outbreak of the novel coronavirus continues to escalate, with cases confirmed in Hong Kong and Macau. As a customer-oriented company, AXA Hong Kong and Macau is now offering the following enhanced coverage and services to its customers until further notice¹.
Additional hospital cash benefit
If insured persons with AXA Life Insurance or Medical policies, or insured employees and dependents of Employee Benefits hospitalisation policies, are hospitalised due to a confirmed case of novel coronavirus infection, AXA will provide an additional daily hospital cash benefit of HK$700 for a period of up to 45 days (from now until 30 April), without waiting period.
24-hour customer service hotline
24-hour customer service hotline (852-2894 4701) has been set up to answer customer queries about the novel coronavirus.
For AXA Medical insurance or Employee Benefits customers
If you are suspected of contracting, or are confirmed to have contracted the novel coronavirus, you do not need to apply for pre-authorisation for hospital admission in Hong Kong, Macau and Mainland China and can also apply for any related claims.
If you are admitted to an isolation ward in a hospital in Hong Kong, Macau or Mainland China due to a suspected or confirmed case of novel coronavirus infection, you are still entitled to claim eligible medical expenses regardless of the type of hospital ward.
For AXA Travel Insurance customers:
If you decided to cancel your trip to anywhere in the world outside Hong Kong, you can apply for premium refund for the Single Trip SmartTraveller policy purchased.
For details, please <click> here.
We understand the utmost importance of safety and convenience for our customers. Starting from 1 April, we have enhanced our Digital Enrolment Process² to cover more insurance products.
Instead of the tax-deductible products including Voluntary Health Insurance Scheme (VHIS) and Qualifying Deferred Annuity Policies, the Digital Enrolment Process also includes newly added products including Medical Protection, Cancer & Stroke Therapy, Long-term Care Cover and Term Plans, also with the extension to Precious Mom and Child Insurance for pregnant ladies.
Hong Kong residents can easily apply while staying home. Our Financial Consultants will explain to customers about the products and documents over the phone, and collect documents via electronic means such as WhatsApp or email. Alternatively, customers can also choose to submit their applications by mail. We also offer the possibility for Hong Kong residents to purchase VHIS plans directly online.
Extension of Policy Premium Grace Period
In light of the ongoing spread of the novel coronavirus, we are conscious of the potential payment disruptions caused by the outbreak. With our customers’ interests and wellbeing at heart, AXA is extending the premium payment grace period for all our current in-force individual life insurance policies³.
For policy premium due on or before 30 June 2020, the grace period of premium payment will be extended from 30 days to 90 days from the premium due date.
In view of the entry restrictions imposed on visitors travelling from mainland China to Hong Kong, the grace period of premium payment for our mainland Chinese policyholders will be further extended to 90 days from the premium due date or 30 June 2020, whichever is later.
from Dr. Alexander Chiu, Medical Director, Health and Employee Benefits of AXA Hong Kong and Macau
People at high risk, such as the elderly, chronically ill, and people with poor resistance; people with fever, cold symptoms, or people staying at crowded places, should choose surgical masks and wash their hands before wearing masks. The color of the mask should face outwards, with the iron wired side facing up. When wearing, make sure to mould the iron wire to fit the nose and cover the mouth, nose and chin completely. It is not recommended to wear anti-pollen and N95 masks. Put your used mask in a plastic bag before disposal.
Wash your hands with soap and water when washing your hands. Rub your hands with soap for at least 20 seconds. Pay special attention to your fingers and wrists to ensure that your hands are thoroughly cleaned. If you do not have access to hand-washing facilities, you can use alcohol hand rub instead. It is recommended to use a product with an alcohol concentration of 70-78%, which can effectively kill bacteria and viruses up to 99%.
When coughing or sneezing, do not cover your mouth and nose with your palms, because bacteria can easily stick to your palms and spread with human-to-human interaction or contaminate the objects you contact. The proper way is to cover your nose and mouth with your arm or paper towel and this can prevent the spread of droplet bacteria more effectively. Remember to perform hand hygiene immediately after cleaning your nose and mouth.
Notices on Novel Coronavirus Outbreak
More products added to Digital Enrolment Process with easier access to insurance protection from home (31 Mar 2020)
Request an appointment or call with a financial consultant to learn more about our products, or for any enquiries related to your policy.
We are here to protect and our agents can reach out to you based on your preferred contact method.
24-hour Hotline : (852) 2894 4701
1 Subject to the relevant terms and conditions. Coverage includes medical and travel insurance products purchased via HSBC and underwritten by AXA.
2 The Digital Enrolment System is applicable to customer who fulfills the following conditions:
- Customer should be a Hong Kong Identity Card holder
- Customer lives in Hong Kong and the application should be signed in Hong Kong
- The new application is not to replace any existing life policy(ies)
- The customer decides to apply for relevant products, and does not require the Financial Consultant to provide product recommendations
- Due to outbreak of COVID-19, customer prefers not to have face-to-face sales interview
- No supplementary benefits to be attached to the application
3 Only applicable to life policies issued by AXA China Region Insurance Company Limited and AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability). Other terms and conditions in the eligible policies shall remain unchanged