Notices on COVID-19

Enhanced Policy Coverage and Preventive Measures

Notices on COVID-19

Enhanced Policy Coverage and Preventive Measures

The outbreak of the Coronavirus Disease 2019 (COVID-19) continues to escalate, with cases confirmed in Hong Kong and Macau. As a customer-oriented company, AXA Hong Kong and Macau is now offering the following enhanced coverage and services to its customers until further notice¹.

Benefits for hospital income

In response to the enduring threat of the pandemic, we enhance our coverage through adding this benefit to our standard policy provision, effective from 1 January 2021. If insured employees and/or insured dependents of AXA Employee Benefits hospitalisation policies4 are hospitalised5 as a result of confirmed coronavirus disease of 2019 ("COVID-19") infection, AXA will provide an additional daily hospital cash benefit of HKD/MOP700 for a period of up to 45 days6 without waiting period.  

24-hour customer service hotline

24-hour customer service hotline (852-2894 4701) has been set up to answer customer queries about the COVID-19.

For AXA Medical insurance or Employee Benefits customers

If you are suspected of contracting, or are confirmed to have contracted the COVID-19, you do not need to apply for pre-authorisation for hospital admission in Hong Kong, Macau and Mainland China and can also apply for any related claims.

If you are admitted to an isolation ward in a hospital in Hong Kong, Macau or Mainland China due to a suspected or confirmed case of COVID-19 infection, you are still entitled to claim eligible medical expenses regardless of the type of hospital ward.

If you are admitted to a private hospital that requires COVID-19 admission screening test, you can submit the claim for the relevant fee of the admission screening together with your in-patient hospital expenses benefits after discharging from hospital.

For AXA Employee Benefits customers

You can enjoy the coverage of teleconsultations under General Consultation and Specialist Consultation, so that you may receive the necessary medical care while staying home².

For AXA Travel Insurance customers

If you decided to cancel your trip to anywhere in the world outside Hong Kong, you can apply for premium refund for the Single Trip SmartTraveller Plus/ SmartTraveller policy purchased.

For details, please <click> here.

If you are required to undergo the compulsory quarantine measures implemented by the Hong Kong Government at a designated place after returning to Hong Kong, you are entitled to the “AXA Free Quarantine Protection Programme” which provides personal accident, personal liability and personal belongings protection for free.

(Programme period between 1 June 2022 and 31 December 2022)

For details, please <click> here.

For AXA Home Contents Insurance customers

We offer additional ‘Cleaning and Sanitising Benefit’ to designated home contents insurance customers for free. If you or anyone living with you at the insured address is tested positive for COVID-19 during the coverage period, we will reimburse your home cleaning and sanitising expense as an immediate support to you and your family. (Coverage period from now until 31 August 2022)

For details, please <click> here.

Health Tips

from Dr. Alexander Chiu, Chief Medical Officer of AXA Hong Kong and Macau

Wearing surgical masks

Clean hands thoroughly

Cover nose and mouth when coughing or sneezing

[Ask Dr Chiu] Learn the correct way of conducting a rapid antigen at-home test

The escalating number of COVID-19 cases has created a surging demand for at-home COVID-19 rapid antigen test kits, to protect ourselves and our beloved one. Let's take a look to our Chief Medical Officer - Dr. Alex Chiu's video, to learn the correct way of conducting a rapid antigen at-home test.

(Video content in Chinese only)

FREE “Cleaning and Sanitising Expense” Coverage

AXA “Support the SME” Programme

The outbreak of COVID-19 has caused a global public health emergency and economic slowdown. Hong Kong is also being adversely impacted. In particular, Small and Medium Enterprises (SMEs) are facing a challenging time with very difficult business environment.

We understand your concerns on the hygiene of your shops or offices during the pandemic and therefore, we offer you free SME COVID-19 coverage. We hope this benefit can provide you, your employees and customers a safe and healthy environment.

Indemnity Fund for Adverse Events Following Immunization with Coronavirus Disease-2019 (COVID-19) Vaccines

AXA Hong Kong is the Third-Party Administrator (Administrator) appointed by the government to process the applications of the AEFI Fund.

Digital Enrolment Process for easier access to insurance protection from home

In light of the continuing COVID-19 epidemic, we understand the utmost importance of safety and convenience for our customers. Both existing and new customers who are Hong Kong residents and currently in Hong Kong3 can easily apply for AXA WiseGuard Medical Insurance Plan from home through the Digital Enrolment System.

Our Financial Consultants will explain to customers about the products and documents over the phone, and collect documents via electronic means such as WhatsApp or email. Alternatively, customers can also choose to submit their applications by mail to cater for their different needs. For details, please click here.

Meet a Consultant

Request an appointment or call with a financial consultant  to learn more about our products, or for any enquiries related to your policy.

We are here to protect and our agents can reach out to you based on your preferred contact method.

Contact AXA

24-hour Hotline : (852) 2894 4701

Remarks

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