Additional hospital cash benefit

If insured persons with AXA Life Insurance or Medical policies, or insured employees and dependents of Employee Benefits hospitalisation policies, are hospitalised at Intensive Care Unit (ICU) due to a confirmed case of COVID-19 infection, AXA will provide an additional daily hospital cash benefit of HKD1,500 for a period of up to 45 days (from now until 31 December 2020), without waiting period.

24-hour customer service hotline

24-hour customer service hotline (852-2894 4701) has been set up to answer customer queries about the COVID-19.

For AXA Medical insurance or Employee Benefits customers

If you are suspected of contracting, or are confirmed to have contracted the COVID-19, you do not need to apply for pre-authorisation for hospital admission in Hong Kong, Macau and Mainland China and can also apply for any related claims.

If you are admitted to an isolation ward in a hospital in Hong Kong, Macau or Mainland China due to a suspected or confirmed case of COVID-19 infection, you are still entitled to claim eligible medical expenses regardless of the type of hospital ward.

If you are admitted to a private hospital that requires COVID-19 admission screening test, you can submit the claim for the relevant fee of the admission screening together with your in-patient hospital expenses benefits after discharging from hospital.

For AXA Employee Benefits customers

You can enjoy the coverage of teleconsultations under General Consultation and Specialist Consultation, so that you may receive the necessary medical care while staying home².

For AXA Travel Insurance customers

If you decided to cancel your trip to anywhere in the world outside Hong Kong, you can apply for premium refund for the Single Trip SmartTraveller Plus/ SmartTraveller policy purchased.

For details, please <click> here.

For AXA Home Contents Insurance customers

We offer additional ‘Cleaning and Sanitising Benefit’ to designated home contents insurance customers for free. If you or anyone living with you at the insured address is tested positive for COVID-19 during the coverage period, we will reimburse your home cleaning and sanitising expense as an immediate support to you and your family. (Coverage period from now until 31 January 2021)

For details, please <click> here.

Extension of Policy Premium Grace Period

In light of the ongoing spread of the novel coronavirus, we are conscious of the potential payment disruptions caused by the outbreak.  With our customers’ interests and wellbeing at heart, AXA is extending the premium payment grace period for all our current in-force individual life insurance policies⁴.

For policy premium due on or before 31 October 2020, the grace period of premium payment will be extended from 30 days to 90 days from the premium due date.

In view of the entry restrictions imposed on visitors travelling from mainland China to Hong Kong, the grace period of premium payment for our mainland Chinese policyholders will be further extended to 90 days from the premium due date or 31 October 2020, whichever is later.