Case Management Service
Complex medical case handling | Custodian of employee health & wellbeing
Managing complex employee medical cases or long-term absences can be a significant challenge for HR teams. Prolonged health concerns don't just affect employees — they impact on the organisation's overall productivity.
AXA's Case Management Service acts as a dedicated healthcare concierge to support HR team and their employees throughout their recovery journey and provide expert medical recommendations.
Key Service Benefits
How to use Case Management Service?
Contact us
HR submits the employee's information and medical records to our case management team for case review.
Understand
We will assign a principal case manager, who will initiate a discussion with the HR team to understand the employee's situation and concerns, while agreeing on the next steps together.
Support
We take over the medical case until the member fully recovers, and we will coordinate a return-to-work plan for the member to smoothly integrate back to the workplace.
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