AXA Medical Network
Boundless medical coverage | Seamless medical journey | Effortless access to professional support
At AXA, we understand how health is fundamental to enable a fruitful and enriching life, that’s why we go beyond our role as an insurer and become our members’ healthcare partner.
Through AXA Medical Network, we curate a comprehensive and accessible healthcare safety net to safeguard our members across all stages of health – from prevention and diagnosis to treatment and recovery. Our vetted network of over 7,000 medical service providers across Hong Kong, Macau, and the Greater Bay Area ensures that members can receive the care they need, whenever they need it.
AXA Health Concierge – The universal entry point to AXA Medical Network
Don’t know what kind of doctor you need, or where to find one you can trust? AXA Health Concierge is here to guide you. Simply call us through +852 2894 4657 to speak with our team of registered nurse, and they can help analyse your symptoms, provide professional health information, and recommend doctors within AXA Medical Network.
Discover the full scope of care under AXA Medical Network
AXA Medical Network Service Category:
Medical Support:
Our Medical Centres
Look for the AXA Medical Network Emblem sign!
When you see the AXA Medical Network sticker at a clinic, you can rest assured that you’re in trusted hands. These clinics meet AXA’s high standards of medical quality and service excellence. As our member, you can also enjoy a cashless and convenient medical experience — simply present your eHealth Card in Emma by AXA app when visiting a network clinic.
So next time you need medical care, look out for the AXA Medical Network Emblem — your symbol of quality healthcare.
Remarks:
- The service providers which provide the Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and Case Manager are independent third parties and are not agents of AXA. AXA shall not have any obligation or liability whatsoever in relation to the medical services and advices provided by the service providers and their Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and Case Manager and shall not be responsible for any act or failure to act on the part of Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and Case Manager or its personnel (including doctors, nurses, or other medical staff).
- The list of Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and Case Manager are subject to change from time to time at AXA’s sole discretion without prior notice. Hence, the Network Doctors’ and Case Managers’ number of years’ experience and post-fellow specialist training may vary.
- The availability of the cashless arrangement provided by Network healthcare facilities, GBA Cancer Healthcare Facilities and GBA Healthcare Facilities (no need to pay deposit upon admission and enjoy cashless arrangement for eligible expenses at discharge) is subject to (a) the applicable benefit limits, deductible (if any) and exclusions under the relevant terms and benefits of the policy; and (b) acceptance of the cashless arrangement by Network healthcare facilities, GBA Cancer Healthcare Facilities and GBA Healthcare Facilities. The approval of the cashless arrangement is subject to the final decision of AXA. If applicable, the cashless arrangement is available to Network healthcare facilities in Hong Kong, GBA Cancer Healthcare Facilities and GBA Healthcare Facilities. The provision of the cashless arrangement from AXA, Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities or Case Manager shall not be deemed as an admission of our liability to pay and/or reimburse the policyholder under the policy or a waiver of any breach of the terms and benefits of the policy. The final claim decision will be determined by the medical information, and the benefits shall be payable subject to the applicable benefit limits of the chosen benefit level.
- Eligible medical expenses incurred will be covered in accordance with your medical scheme arrangement and up to your maximum benefit limit (i.e. the expenses may not be covered in full). You will be required to personally settle all expenses not falling within your benefit entitlement under the medical scheme arrangement.
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