Endoscopy Network

Mr. Chan experienced persistent upper abdominal pain with bloating and reflux. He first contacted the AXA Health Concierge hotline, where the medical team clinically assessed his symptoms and presented endoscopy options in Hong Kong, Macau, and the Greater Bay Area (GBA).

In Hong Kong, day‑case endoscopy services were available at AXA Designated Endoscopy and Day Surgery Centre or other network providers, while endoscopy with hospitalisation arrangement could be arranged in Macau. Considering timelines and service availability, he chose the GBA option for advanced diagnostics.

Guided by our professional nurse team from AXA Health Concierge, Mr. Chan was referred for an OGD procedure at a Top 100 mainland China public hospital located in Shenzhen, with seamless cross‑boundary transportation coordination. The doctor promptly identified Mr. Chan was suffering from gastritis with mild erosion, thus arranged timely treatment and symptom intervention. Mr. Chan enjoyed our member exclusive cashless arrangement and coordinated care throughout his journey and fully recovered under AXA’s all-round support.